「Everything was great and we really enjoyed our stay. The only issue was poor sound insulation between rooms — the neighbor’s loud TV made it hard to sleep at night.」
"according to night shift manager explanation "Hilton" online booking system has fail so there is no way to checking in and verify people has already booked the room.
We wait 3~ 4 hours in the lobby till 1am morning. Magically bus driver helps him fixed the server at hotel end~ we really wonder the night shift manager's capability..."