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"Good AC and smooth check in process. "

"Dated room with stained carpet No toiletry except toothpaste and brush "

"Nice sized room for4 people . Clean and spacious"

"The breakfast has plenty of choices. Nothing to complain about. I strongly recommend this exceptional hotel."

"I booked the Knot for my brother and my mom on their trip to Japan. Their trip was broken into three parts - I booked the Knot for their initial stay and at the end of their Japan tour. On the initial stay - they had rave reviews. The food, stay, etc. exceeded their expectations. However, the bathroom in the room has a step and this was at times challenging for my mom who has mobility issues. Other than that, they loved their stay. The issue was their last leg of the trip. When they returned to the hotel they had a new room. My mom described this room as a makeshift closet - dusty, dirty, small and noisy. It is interesting because I paid a greater amount for this night as it landed on a weekend but it made their overall experience terrible and they left feeling they would never go back again. It is really unfortunate because I think it depends on what room you get and clearly that’s a Wild card. "

"Clean rooms with amazing views if you can get high floor. Would definitely recommend asking for room facing away from shinjuku train station as the noise is quite loud, even on high floor (stayed on 28). Soak-in tub and beds are great!"

"The beds and the pillow are uncomfortable but everything else is top tier "

"Did not use laundry service, good shops locations. Bathroom not senior friendly, needs walkin showers"

"Small cramped rooms with step up bathroom. A real budget option that is not value for money. Good location but full of cheap tour groups with over an hours wait to check in. We cancelled our 5 night booking after one night and paid a penalty. Definitely not suitable for a family or persons with mobility issues which is not detailed anywhere on the site and is not considered a reason to cancel without penalty."