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Reviews of Traveller Inn Tiehua Hotel

3 out of 5
Traveller Inn Tiehua Hotel
No.402, Zhongshan Rd., Taitung, Taitung County

Reviews

8.4

Very Good

Rating 10 - Excellent. 133 out of 369 reviews" "
Rating 8 - Good. 174 out of 369 reviews" "
Rating 6 - Okay. 45 out of 369 reviews" "
Rating 4 - Poor. 9 out of 369 reviews" "
Rating 2 - Terrible. 8 out of 369 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Shekay

Same rooms serting but no table and chair
Stayed 1 night in Mar 2024

2/10 Terrible

ardeshir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property not sure it was hotel from beginning but building is very poor design and not functional for a hotel facility. Cleaning is a major issues including the very poor sound proof windows
Stayed 3 nights in Mar 2024

4/10 Poor

Linda, San Leandro

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property itself was not quite what I would have expected based on the previous reviews and photos. I always feel bad about writing a less than stellar review, but what was depicted was not an accurate representation. The walls were scuffed and it just had an eery feel to the place even though the graphics were fun. All it needs is a little TLC and better lighting with attention to details and it would have made a world of difference. The ceilings in the room of mine and several or my traveling mates had a hole in it. I surmise that it was perhaps an old lighting fixture that was removed, but a simple cover would have been better than wondering what was in that hole. The laundry room stairwell was dark and it had a red light glowing in it - it was around Halloween, so I was just not going to explore what was beyond the doors! As I mentioned, nothing that a little bit of wiping down / cleaning and some new lighting couldn't remedy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay in Taitung
Couldn’t be better than this hotel if you are traveling alone in the country side.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kim Beng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

YINGWEN, Tucson

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is the best; it is close to everything (restaurants, shopping, transportation). The room is not very big but enough for two people. It is very clean. The staff is very friendly and helpful. Many options for breakfast.
Stayed 2 nights in Jul 2023
Response from Traveler-inn GROUP on 2023/8/28
Thank you for the VIP check-in and the five-star praise and encouragement! The service staff will be more committed to improving the service quality! Thank you for your high affirmation! Your praise and encouragement are the biggest driving force for us to improve our service! Sincerely look forward to your family coming again, thank you!

6/10 Okay

Gangmun

Stayed 1 night in Sep 2022

10/10 Excellent

YING HSIU

Stayed 1 night in Mar 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good find
We booked this hotel last minute as our flight to Green Island was cancelled. I was quite happy with it! Centrally located, clean, friendly, good value.
Stayed 1 night in May 2021
Response from JIN on 2021/6/4
Thank you for your comments. If you have any suggestions or shortcomings, we humbly accept and continue to improve, and look forward to your visit again, thank you

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2021

8/10 Good

Shuling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in downtown Taitung!
Great location, helpful and friendly staff!
Stayed 1 night in Jan 2021
Response from JIN on 2021/1/12
Thank you for your comments, your encouragement is our greatest motivation! We will continue to work hard to provide passengers with better services, whether in terms of service or hotel facilities, we will work harder to meet everyone's expectations, thank you again I sincerely look forward to your next visit.

10/10 Excellent

Wing Shing

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from XUAN on 2020/2/24
感謝您提供的意見，您的鼓勵是我們最大的動力，也期待您下次再度蒞臨～

8/10 Good

Kuai Lin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from JIN on 2020/2/25
感謝您的支持與喜愛，如有任何建議與不足的地方，我們虛心接受並不斷的改進，非常歡迎再次蒞臨喔！

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip, good location and the breakfast provided is superb!
Stayed 2 nights in Nov 2019
Response from JIN on 2020/2/25
感謝您的支持與喜愛，如有任何建議與不足的地方，我們虛心接受並不斷的改進，非常歡迎再次蒞臨喔！

8/10 Good

Alfredo

Liked: Cleanliness, property conditions & facilities, room comfort
Almost great
Amazing location next to Tiehua music village. The rooms are clean and fresh, plenty of privacy considering it's a dorm room. Staff at reception were helpful but not the friendliest, didn't feel super welcome. The towel they provide is very small and thin, like a cheap dish rag. Better bring your own.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2019

8/10 Good

cny

Liked: Staff & service, room comfort
nice room and nice staff in general, but the toilet design is poor...romm cleaning is not thorough enough too
Stayed 3 nights in Jan 2019
Response from M on 2019/1/10
Thank you for your advice, we will strengthen our staff's education and training. We will try our best to improve the situation. Your encouragement is our greatest motivation. We look forward to your next visit.

8/10 Good

hy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and nice hotel. the facilities are new. the hotel also provides free shuttle bus ticket for some main tourist spot.
Stayed 4 nights in Nov 2018
Response from 1216W on 2018/12/16
Thank you for your support and love, your encouragement is our greatest motivation, and we look forward to your next visit~

10/10 Excellent

KL, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is close to the art street (not sure the official name) and close to many shops and a mall. A minimalist design or more industrial. toilet is small though sufficient. the bed seems bigger than normal queen size (quad room). would be good if they have more hanging point for wet towel.
Stayed 1 night in Dec 2018
Response from 1216W on 2018/12/16
Thank you for your support and love, your encouragement is our greatest motivation, and we look forward to your next visit~

8/10 Good

Nigel, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice enough stay, the staff friendly with the exception of the senior receptionist/cashier . Unfortunately the breakfast though substantial is not kept in warmers and was often cold.
Stayed 4 nights in Nov 2018
Response from 妃 on 2018/11/23
We had a nice enough stay, the staff friendly with the exception of the senior receptionist/cashier . Unfortunately the breakfast though substantial is not kept in warmers and was often cold.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hostel-hotel
It was a really nice room, the toilet was so clean and fresh. Very thin mattress in the bed (which I don't mind) but might be good to know for those of you who have problems with the back and might need thicker mattress.
Stayed 2 nights in Jul 2018
Response from W on 2018/8/19
Thank you for your recommendation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly staff.
Response from 管理部 on 2018/4/20
感謝您的蒞臨，若有未達滿意處我們會繼續努力的！也跟您報告喔~曾經住過的旅客朋友，只要告知您上次訂房的姓名電話，下次有機會再度蒞臨住宿時，我們都會非常歡迎，並且會有驚喜優惠價喔！希望能再次為您服務，旅人驛站旅宿連鎖(旅人驛站/窩客Inn)感謝您！^_^y

10/10 Excellent

Jui-Cheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間乾淨，交通方便，附近有市集 方便晚間去逛逛，享受一下優閒的生活
Stayed 1 night in Feb 2024

10/10 Excellent

chinhsien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ming-Her

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
整體空間很大 乾淨 服務很好 床是偏硬的
Stayed 2 nights in Dec 2023

8/10 Good

Chia yin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

淑貞

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

chiawen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
沒有腳踏車可以借，有點可惜！
Stayed 1 night in Nov 2023

8/10 Good

Chin chu

Stayed 1 night in Nov 2023

8/10 Good

Yu sheng

Stayed 1 night in Oct 2023

6/10 Okay

TOSHIKATSU

バスタ-ミナル近くで便利。近くで夜市があり夕食を買いました。朝６時のバスで台東駅へ行きました。
Stayed 1 night in Oct 2023

6/10 Okay

Juei-long

Traveled with family
Stayed 2 nights in Oct 2023

10/10 Excellent

YU-CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

TeLin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

PINGHONG

Stayed 1 night in Oct 2023

10/10 Excellent

Lai Yin

Stayed 1 night in Sep 2023

10/10 Excellent

chin-jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from 旅人驛站服務團隊 on 2023/8/25
感謝您的支持與喜愛，謝謝您對我們感到滿意，您的鼓勵是我們最大的動力。我們也會持續努力為旅客帶來更優質的服務，也期待您的再次光臨，謝謝您！

10/10 Excellent

Shu Yu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from 旅人驛站服務團隊 on 2023/8/25
感謝您的支持與喜愛，謝謝您對我們感到滿意，您的鼓勵是我們最大的動力。我們也會持續努力為旅客帶來更優質的服務，也期待您的再次光臨，謝謝您！

10/10 Excellent

CHIH PIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點非常棒，附近飲食多，乾淨，唯獨樓下鐵花村要22點過後才會比較安靜
Stayed 1 night in Aug 2023
Response from 旅人驛站服務團隊 on 2023/8/25
感謝您的支持與喜愛，謝謝您對我們感到滿意，您的鼓勵是我們最大的動力。我們也會持續努力為旅客帶來更優質的服務，也期待您的再次光臨，謝謝您！

10/10 Excellent

MING SYUAN

Stayed 1 night in Aug 2023
Response from 旅人驛站服務團隊 on 2023/8/25
感謝您的支持與喜愛，謝謝您對我們感到滿意，您的鼓勵是我們最大的動力。我們也會持續努力為旅客帶來更優質的服務，也期待您的再次光臨，謝謝您！

8/10 Good

KU

Stayed 1 night in Jul 2023
Response from 旅人驛站服務團隊 on 2023/8/28
感謝貴賓入住及五星讚許鼓勵!服務人員會更加致力服務品質的提升!謝謝您的高度肯定!您的讚許鼓勵是我們服務更加精進的最大原動力!衷心期待您闔家再次光臨，謝謝您!

8/10 Good

jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
鐵花住宿系列
交通方便，基本的設施都有，除了停車場需自行停在路邊外（但21-09是停止收費=免費），其它也沒什麼可挑剃了（依暑期平日住宿行情）
Stayed 1 night in Jul 2023
Response from 旅人驛站服務團隊 on 2023/8/28
感謝貴賓入住及讚許鼓勵!服務人員會更加致力服務品質的提升!謝謝您的高度肯定!您的讚許鼓勵是我們服務更加精進的最大原動力!衷心期待您闔家再次光臨，謝謝您!

10/10 Excellent

Pei yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 旅人驛站服務團隊 on 2023/8/28
感謝貴賓入住及滿分讚許鼓勵!服務人員會更加致力服務品質的提升!謝謝您的高度肯定!您的讚許鼓勵是我們服務更加精進的最大原動力!衷心期待您闔家再次光臨，謝謝您!

10/10 Excellent

pei chun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from 旅人驛站服務團隊 on 2023/8/28
感謝貴賓入住及滿分讚許鼓勵!服務人員會更加致力服務品質的提升!謝謝您的高度肯定!您的讚許鼓勵是我們服務更加精進的最大原動力!衷心期待您闔家再次光臨，謝謝您!

10/10 Excellent

HSIN YI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很方便
Stayed 1 night in Jun 2023

10/10 Excellent

LIN-CHIU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的地方～ 交通方便、生活機能佳。 寬敞舒適、服務親切、還有好喝的洛神花茶免費供應，大家都很滿意。
Stayed 1 night in Jun 2023

10/10 Excellent

Hsuching

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通便利,CP值高,下次來還會住
Stayed 1 night in Jun 2023

4/10 Poor

CHIH MING

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
冷氣很大聲. 房間清潔不確實.沙發下面還有未丢棄的保特瓶. 因使用軟水 洗澡時浴室地板非常濕滑
Stayed 1 night in Jun 2023