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Reviews of The Gaia Hotel Taipei

4.5 out of 5
The Gaia Hotel Taipei
No. 1 Qiyan Rd., Beitou District, Taipei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 430 out of 676 reviews" "
Rating 8 - Good. 177 out of 676 reviews" "
Rating 6 - Okay. 46 out of 676 reviews" "
Rating 4 - Poor. 20 out of 676 reviews" "
Rating 2 - Terrible. 3 out of 676 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

So Sheung Apple

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management The Gaia Hotel on 2024/4/29
Thank you for taking time to rate our hotel and service.We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.

10/10 Excellent

Wen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice Beitou hotel with hot spring in room, super friendly staffs, spacious room design and nice breakfast, walkable to town center and subway station, etc...Thanks.
Stayed 1 night in Apr 2024
Response from Hotel Management The Gaia Hotel on 2024/4/29
Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. The Gaia Hotel not only offers exquisite hot spring facilities right in your room, but you'll also be greeted by warm and welcoming staff who go above and beyond to ensure your stay is nothing short of exceptional. The rooms are elegantly spacious, designed with your comfort in mind, and the complimentary breakfast is a delightful culinary experience that perfectly complements your stay. Plus, its convenient location makes it a breeze to explore the charming town center and easily access the nearby MRT stations. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at the Gaia! The public onsen is very relaxing and serene, the facilities are clean and the room is comfortable and modern. Housekeeping leaves snacks and fruit for free in your room every day in addition to the free drinks in the mini fridge. Staff is also very polite and friendly. It’s a great place to stay while exploring the wonderful Beitou neighborhood and the nearby Yanmingshan National Park.
Stayed 2 nights in Apr 2024
Response from 大地酒店服務團隊 on 2024/4/20
Dear Caitlin, Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.Hotel ManagementThe Gaia Hotel

6/10 Okay

OI WAI

Price quality ratio is low
Stayed 2 nights in Mar 2024
Response from Hotel Management The Gaia Hotel on 2024/4/8
Dear OI WAI ，Thank you for sharing your experience with us at the following recent stay. We will hold promotional events periodically. Please pay attention to the information on our official website.We will also keep moving forward to provide better service.

10/10 Excellent

Wai Yi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are always with a smile. I must give the security guard credit. He is very helpful. With my limited Chinese, he helped me to explain to the driver(s) where I wanted to go. We also enjoyed an unexpected guest. When we sat beside the window for breakfast, we saw a turtle outside looking at us. It belonged to the hotel. We really had a good time.
Stayed 15 nights in Mar 2024
Response from Hotel Management The Gaia Hotel on 2024/4/8
Dear Wai Yi Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night at Gaia at the end of March. It was really such a wonderful and relaxing experience. I had a facial and massage at the spa, and the service was so warm and personal, with charming tea and cookies. The breakfast buffet was delicious and had a lot of variety, plus espresso drinks, dinner at the Italian restaurant was impeccable, with tasty wine. The water massage pool was larger than I expected, and the hot tubs were amazing! With dry and wet sauna, indoor and outdoor tubs of varying temperatures, and a nice lounge room for relaxing, the gender-separated hot spring areas really exceeded my expectations. I was less impressed by the room itself -- it was modest in size and the window was small, making it feel dark and cave-like. However, the room did give a cozy and private retreat feel, which suited the resort well, so I would definitely still go back. I was also initially disappointed that the outdoor pool is closed from Jan-Mar, but the staff were so accommodating and helpful, and there were so many other water features, that I was ultimately super happy with my stay and very satisfied with everything. Highly recommend for a relaxing getaway! I didn't even leave the hotel!
Stayed 1 night in Mar 2024
Response from Hotel Management The Gaia Hotel on 2024/3/28
Dear Karen Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.

10/10 Excellent

Malia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 大地酒店服務團隊 on 2024/1/23
親愛的貴賓 Malia 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！

8/10 Good

Pedith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small but staff are helpful and nice. The public hot spring facilities are excellent. Restaurant options are very limited.
Stayed 1 night in Dec 2023
Response from Hotel Management The Gaia Hotel on 2024/1/8
Dear Pediths ，Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.Warm regards,

10/10 Excellent

Alex

Stayed 1 night in Dec 2023
Response from 大地酒店服務團隊 on 2023/12/27
親愛的貴賓 Alex 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 大地酒店服務團隊 on 2023/12/27
親愛的貴賓 Anonymous 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Kim, Englewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from 大地酒店服務團隊 on 2023/12/27
親愛的貴賓 Kim 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, questionable 5-star rating
This is a lovely hotel situated at the top of a hill nestled in the Beitou district of Taipei. Here’s my review! 1. Customer service - THE BEST. Professional, polite, accommodating. 2. Room - this is where I did not understand the 5-star rating. It was fine, but, for example, the king-sized mattress was 2 twin beds set next to each other and the midline seam was totally obvious, especially because one of the mattresses was higher than the other. The windows were very small, both in the bathroom and bedroom, so it felt very confining and stifling. 3. Piacere - The included breakfast was stellar. The buffet selection was very diverse and they also provided an entree meal. The quality of the food was excellent and, of course, the service was amazing. 4. Hot spring - The public hot spring room was very clean, and beautiful. I only used the outdoor open air pool for a soak and it was so lovely. I used the in-room tub once as well, which was calming. Overall I enjoyed the stay and hotel very much, but considering how much it cost, I felt there were a few details that could have been improved (e.g. the mattress)
Stayed 2 nights in Nov 2023
Response from Hotel Management The Gaia Hotel on 2023/11/30
Dear Anonymous ，Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.Warm regards,Hotel ManagementThe Gaia Hotel

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are so attentive and excellent service. Very detail oriented hotel, with heated toilet seats, treats in the room, easy access to hot springs. Would highly recommend!
Stayed 1 night in Nov 2023
Response from Hotel Management The Gaia Hotel on 2023/11/13
Dear Jane，Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.Hotel ManagementThe Gaia Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from 大地酒店服務團隊 on 2023/10/26
親愛的貴賓Patsy Ma Ly 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Wanyu

Stayed 1 night in Oct 2023
Response from 大地酒店服務團隊 on 2023/10/25
親愛的貴賓 Wanyu 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Kim Wai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit distance from the main MRT station but they offer shuttle bus every hour to and from the Beitou MRT station. It’s very close to the Thermal valley and the Hot spring museum (less than 4 minutes). The facilities were nice and the staffs were attentive and super friendly. I would recommend my friends to come here.
Stayed 1 night in Sep 2023
Response from 大地酒店服務團隊 on 2023/9/29
Dear Kim Wai，Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.Hotel ManagementThe Gaia Hotel

10/10 Excellent

Hao Yu

Stayed 1 night in Sep 2023
Response from 大地酒店服務團隊 on 2023/9/8
親愛的貴賓 Hao Yu 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Wilma

Stayed 1 night in Aug 2023
Response from 大地酒店服務團隊 on 2023/8/30
親愛的貴賓 Wilma 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

6/10 Okay

Chun Yin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price is relatively high
Stayed 1 night in Jul 2023
Response from Hotel Management The Gaia Hotel on 2023/8/7
"Dear Chun Yin，Thank you for your comment at the following recent stay. You may find special price from our IG, Facebook or Line. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.Hotel ManagementThe Gaia Hotel"

8/10 Good

Kit Ying Brenda

Stayed 1 night in Jul 2023
Response from 大地酒店服務團隊 on 2023/7/8
親愛的貴賓 Kit Ying Brenda 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

8/10 Good

Tsaichieh

Stayed 1 night in Jun 2023
Response from 大地酒店服務團隊 on 2023/6/20
親愛的貴賓 Tsaichieh 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

YUKO

Stayed 1 night in Jun 2023
Response from 大地酒店服務團隊 on 2023/6/17
親愛的貴賓 YUKO 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Chiung

Stayed 1 night in Jun 2023
Response from 大地酒店服務團隊 on 2023/6/13
親愛的貴賓 Chiung 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Li-Chuan

Stayed 1 night in Jun 2023
Response from 大地酒店服務團隊 on 2023/6/13
親愛的貴賓 Li-Chuan 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

10/10 Excellent

Pun Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from 大地酒店服務團隊 on 2023/6/9
親愛的貴賓Pun Man您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

8/10 Good

Wai Yee

Stayed 3 nights in May 2023
Response from 大地酒店服務團隊 on 2023/6/3
親愛的貴賓 Wai Yee 您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

8/10 Good

TEO

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is surrounded with many beitou eateries and can be reach by walking. located on a hilltop and need to climb up and down; good exercise. breakfast is and extensive and good. a few dining outlets available in the hotel. room is very comfortable. hotel has good ambience, decor and is cosy. hot spring available outdoor and in room. have gym and spa. hotel provide shuttle service between hotel and beitou MRT station; also imprompt to upon request. staff service were excellent and knowledge; feel welcome. will back again. thank you, Gaia Hotel.
Stayed 2 nights in May 2023
Response from Hotel Management The Gaia Hotel on 2023/5/16
Dear TEO，Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.Warm regards,

10/10 Excellent

Dongping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for relaxing weekend Private hot spring in our own room, with nice green view. Awesome staff! Food and service are memorable in the western restaurant. Walking distance to Beitou park, library and Beitou hot spring museum. Definitely will come back to try their water spa.
Stayed 1 night in May 2023
Response from Hotel Management The Gaia Hotel on 2023/5/15
Dear Dongping，Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.

8/10 Good

Shirley (Man Wai)

Stayed 3 nights in Apr 2023
Response from 大地酒店服務團隊 on 2023/5/3
親愛的 Man Wai Shirley Ng 您好:感謝您花時間給予評價，會將此評價分享給服務同仁們! 非常期待下次與您再相聚，祝您平安順心 謝謝.大地酒店服務團隊

8/10 Good

Lee Chern

Stayed 2 nights in Apr 2023
Response from 大地酒店服務團隊 on 2023/5/2
親愛的貴賓 Lee Chern 您好,謝謝您給予我們這麼好的評價，會分享與所有服務同仁。期待我們再相聚, 祝您平安順心。大地酒店管理團隊

10/10 Excellent

Kwan Lok

Stayed 2 nights in Apr 2023
Response from 大地酒店服務團隊 on 2023/4/17
親愛的貴賓 Kwan Lok 您好,謝謝您給予我們服務，環境與餐飲 這麼好的評價。期待我們再相聚, 祝您平安順心。大地酒店管理團隊

10/10 Excellent

Thomas

Stayed 1 night in Apr 2023
Response from 大地酒店服務團隊 on 2023/4/12
親愛的貴賓 Thomas 您好,謝謝您給予我們服務，環境與餐飲 這麼好的評價。期待我們再相聚, 祝您平安順心。大地酒店管理團隊

10/10 Excellent

CHIEH HSIEN

Stayed 1 night in Apr 2023
Response from 大地酒店管理團隊 on 2023/4/5
親愛的貴賓 CHIEH HSIEN 您好 ,感謝您與我們分享您此次的入住經驗。很開心得知您喜歡並且滿意我們提供的服務/設施/設備。衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！希望您能推薦大地酒店給親戚朋友。

10/10 Excellent

Gonzalo, SAN FRANCISCO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for hot spring experience in the Taipei area. We are planning to go back once a month.
Stayed 2 nights in Mar 2023
Response from Hotel Management The Gaia Hotel on 2023/4/5
Dear GONZALO，Thank you for sharing your experience with us at the following recent stay. We are delighted to know you had enjoyed the stay with us. We will keep moving forward to provide better service.We’d love to have you back anytime, and please tell your friends about us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from 大地酒店管理團隊 on 2023/3/15
親愛的貴賓您好:感謝您撥空給予評價，衷心期待您再度蒞臨北投大地酒店，享受悠閒舒適的美好時光！大地酒店服務團隊

8/10 Good

PEI CHEN

Stayed 1 night in Feb 2023
Response from 大地酒店管理團隊 on 2023/3/12
親愛的貴賓 PEI CHEN 您好,謝謝您給予我們這麼好的評價，會分享與所有服務同仁。期待我們再相聚, 祝您平安順心。

10/10 Excellent

NIEN-NING

Stayed 1 night in Feb 2023
Response from 大地酒店管理團隊 on 2023/3/4
親愛的貴賓 NIEN-NING 您好,謝謝您給予我們服務，環境與餐飲 這麼好的評價。期待我們再相聚, 祝您平安順心。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from 大地酒店管理團隊 on 2023/3/4
親愛的貴賓 您好,謝謝您給予我們服務，環境與餐飲 這麼好的評價。期待我們再相聚, 祝您平安順心。

10/10 Excellent

YU-CHUN

Stayed 1 night in Jan 2023
Response from 大地酒店管理團隊 on 2023/2/11
親愛的貴賓 YU-CHUN您好,感謝您給予評價:) 會將好消息分享給服務同仁們! 期待我們再相聚, 祝您平安順心。

10/10 Excellent

YENLING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿部分很滿意， 不過晚餐地點悶熱空氣不好，服務人員表示本來就這樣無法改善
Stayed 1 night in Jan 2023
Response from 大地酒店管理團隊 on 2023/2/11
親愛的貴賓 Yenling 您好,謝謝您給予我們服務與環境，,我會將您的留言與所有服務同仁分享。將您的意見反應給我們相關單位期待我們再相聚, 祝您平安順心。大地酒店服務團隊

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from 大地酒店管理團隊 on 2023/1/8
親愛的貴賓WEI 您好,謝謝您給予我們服務，環境與餐飲 這麼好的評價,我會將您的留言與所有服務同仁分享。期待我們再相聚, 祝您平安順心。

10/10 Excellent

HSING JUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location
Stayed 1 night in Jun 2022
Response from 大地酒店服務團隊 on 2022/7/4
親愛的Hsing Jung您好: 感謝您與我們分享您此次的入住經驗, 很開心得知您喜歡酒店的環境， 希望您在大地酒店留下了美好及放鬆的住宿體驗。 期待您的再次蒞臨。 謝謝。

8/10 Good

Chunchi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not very good. The bathtub is small.
Stayed 1 night in Dec 2021
Response from 大地酒店管理團隊 on 2021/12/25
親愛的貴賓Chunchi您好: 感謝您寶貴的評論!已將相關資訊請單位主管與師傅檢討並改善,期盼下次有機會再次服務您,非常感謝您的意見 謝謝。

6/10 Okay

Hsin Han

Traveled with family
Liked: Cleanliness, room comfort
Not worth for Ntd$14000 but Ntd$ 6-7k will be acceptable!
Stayed 2 nights in Nov 2021
Response from Hotel Management The Gaia Hotel on 2021/12/4
Dear Mr./Ms. Hsin Han: We appreciate your feedback about our room charges. We do offer such acceptable room charges once in while such as our yearly accommodation voucher (this year at only NT$7999 net!)。 You can always keep up to date with special offers and events over on our Facebook page, or sign up to our newsletter. We’d love to see you again!

10/10 Excellent

Mary

Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good experience to enjoy the hot spring , especially the outdoor one. Breakfast shall come with more variety of food or choices .
Stayed 1 night in Apr 2021
Response from Hotel Management The Gaia Hotel on 2021/4/4
Dear Guest， Thank you for sharing your experience following your recent stay. We are delighted to know you had enjoyed your hot spring soaking. Your positive feedback is a big boost to our hotel. We look forward to welcoming you back soon. Warm regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 大地酒店管理團隊 on 2020/10/2
Dear guest, Thank you for sharing your experience with us followinng your recent stay. We are delighted to know that you enjoyed the stay with us and foud our team delivered satisfying service to expecation. Thank you very much. Warm regards, Hotel Management The Gaia Hotel

6/10 Okay

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK place for a short stay.
OK hotel for a short trip outside of city center. Book the Fenglin room with a mountain view according to website. Accidentally booked twin room which was remedied by hotel staff. Got inside room and had a small window facing the mountains which was nowhere near the bed. Also, bathroom window and bedroom window were immediately over some plastic/metal roof thing which was unattractive. Felt a bit cheated of this "mountain view" especially since I paid extra for it. Dinner was good and tasty. Overall service was good except for breakfast. My girlfriend ordered the scrambled eggs, but on 4 different and separate occasions, the waitress came by with someone else's order and asked if we ordered it, to which we said no, we ordered the eggs. There is no sense of organization for breakfast, which was also uneventful. Limited selection and the selection that was presented wasn't even good. However, swimming pool and private hot springs inside the room were good.
Stayed 1 night in Jun 2020
Response from The Gaia Hotel on 2020/6/15
Dear Raymond, Thank you for sharing your experience with us at the following recent stay. We are most concerned to note of your feedback and will sharing your comment with our management team. Thank you very much. Warm regards, The Gaia Hotel

10/10 Excellent

Verified traveler

Stayed 1 night in May 2020
Response from The Gaia Hotel on 2020/5/21
Dear guest, Thank you for the feedback. We look forward to welcoming you back soon. Best regards, The Gaia Hotel

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Public hot spring is too dirty and reasturant staffs do not speak english
Stayed 1 night in Feb 2020
Response from The Gaia Hotel on 2020/2/18
Dear Cindy, Thank you for sharing your experience at your recent stay. We are sorry to heard the comments and will retrainning our staff as soon as possible. Warm regards, The Gaia Hotel