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Reviews of Taipei Radium Kagaya International Hotel

4 out of 5
Taipei Radium Kagaya International Hotel
No.236, Guangming Road, Beitou District, Taipei

Reviews

9.2

Wonderful

Rating 10 - Excellent. 474 out of 713 reviews" "
Rating 8 - Good. 171 out of 713 reviews" "
Rating 6 - Okay. 48 out of 713 reviews" "
Rating 4 - Poor. 14 out of 713 reviews" "
Rating 2 - Terrible. 6 out of 713 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Meng-Chen

Stayed 1 night in Feb 2024

10/10 Excellent

Po Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to Kagaya Beitou, the first time was five years ago I’m very happy with the experience this time just like my first visit and the staffs took really good care with me and my family. Definitely will visit again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay after a long flight! Would highly recommend to treat yourself if coming from overseas. Use the public hotspring while waiting for your room to be ready. Save from flying business or first class and stay here instead for a fraction of the price.
Stayed 1 night in Dec 2023

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯小姐態度差 完全感受不到五星 整天來說 這個價格我寧願住其他五星飯店
Stayed 1 night in Nov 2023

6/10 Okay

Chin Li

Traveled with family
Liked: Cleanliness, room comfort
Not as good as I expect it
Not as good as I expected. The facility seem quite outdated. Didn't offer the dressing service. I don't think the price is worth the experience. Full course dinner is too salty.
Stayed 1 night in Oct 2023

10/10 Excellent

Hongyuan

Stayed 1 night in Nov 2023

10/10 Excellent

Haiying

Liked: Cleanliness, staff & service, property conditions & facilities
Room is very cozy, well equipped and maintained. Courteous staff make the entire stay a super pleasant experience. In room warm spring tub and the shower is well designed for easy access, with adequate instructions and safety features. Breakfast buffet is definitely one of the best, strongly recommended to add the breakfast when book rooms. Last, but not the least, the gift shop offers some top quality artworks from Japan. You might want to stop by.
Stayed 2 nights in Oct 2023

2/10 Terrible

shu fen, Portland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in Kagaya for 2 nights. These 2 nights are certainly the highlight of my Taiwan trip. The staffs are so friendly and the room is very comfortable. I enjoyed the Onsen in my room and the view is phenomenal. I also tried the public Onsen and I actually liked it better than the one in my room. Dinner and massage service is highly recommended, but there are many good and cheaper options outside the hotel as well. Overall 10 out of 10 experience
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

yunjie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You worth to be there!
Stayed 1 night in Aug 2023

8/10 Good

Adeline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not exactly the newest, and the tatami floor boards had a smell to it, but any shortcomings are more than compensated by the level of service they provide. Staff are very humble and helpful, and is considerate. The hotel also has events to entertain customers during the day, which make the stay more fulfilling.
Stayed 1 night in Aug 2023

10/10 Excellent

Chin Chuan Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Chayaporn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Good breakfast. Nice onsen.
Stayed 1 night in Apr 2023

10/10 Excellent

Kin Theng

Stayed 1 night in Mar 2023

4/10 Poor

howard, huntington beach

Traveled with family
Liked: Cleanliness
Stayed 1 night in Nov 2022

10/10 Excellent

Ching I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very friendly. Room is very clean
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jossie on 2021/11/28
感謝您的評價,期待您的蒞臨

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jossie on 2021/10/16
感謝評價,我們會繼續努力的

10/10 Excellent

Yuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Jossie on 2021/4/25
感謝您的評分,期待再次與您見面

8/10 Good

Alex YuHsin

Stayed 1 night in Dec 2020
Response from Jossie on 2021/1/5
感謝貴賓您的評價,期待您的再度蒞臨

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Jossie on 2020/9/28
感謝您的評價,期待您的再次光臨

8/10 Good

Joseph I-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wellness getaway in the city
Aside from a little bit of back up in parking and checking in, my husband and I enjoyed our stay at the resort.
Stayed 1 night in Aug 2020
Response from Jossie on 2020/8/14
Dear Guest thank you for leaving your opinion for us,your compliment is always the best feedback for us,we hope we have pleasure,and see you very soon. Have a nice day.

10/10 Excellent

TSENG HSIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jossie on 2020/3/20
感謝您的評價,期待您的預定

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from JOSSIE on 2020/1/12
Thank you for opinion,we are looking forward to see you again.

10/10 Excellent

ANDREW

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much like staying In a good onsen hotel in Japan, which served our purpose of substituting for a trip to Japan.
Stayed 1 night in Jan 2020
Response from Jossie on 2020/1/7
DEAR GUEST:THANK YOU FOR OPINION,WE ARE LOOKING FORWARD TO SEE YOU AGAIN.

10/10 Excellent

Shihmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spring in good condition
Great service. However, they would charge the delivery fee since I forgot one T-shirt in the room.
Stayed 1 night in Dec 2019
Response from jossie Lee on 2019/12/10
Dear guest:thank you for opinion,may i have your check in date and room number ,pls?

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design of the restroom, auto on and off light and toilet. Balcony is wonderful to avoid sulfate fume.
Stayed 1 night in Dec 2019
Response from Jossie on 2019/12/8
thank you for opinion. we are looking forward to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Jossie on 2019/11/21
感謝您的評論,期待您的蒞臨

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax , reasonable price, near train station
Stayed 2 nights in Nov 2019
Response from Jossie on 2019/11/21
Dear Guest thank you for leaving your opinion for us,your compliment is always the best feedback for us,we hope we have pleasure,and see you very soon. Have a nice day.

6/10 Okay

ThomasWong

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the decor in the common area. Everything else was average. Check in was extremely slow.
Stayed 1 night in Nov 2019
Response from Jossie on 2019/11/5
Dear Guest thank you for leaving your opinion for us,we apologize that make you feel uncomfortable this time ,we hope we have chance to change and improve,we hope we have pleasure to serve you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from JOssie on 2019/10/27
感謝您的評分,期待您再度蒞臨

8/10 Good

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Jossie on 2019/10/6
感謝您的評分,期待再度能有榮幸為您服務

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Jossie on 2019/8/31
親愛的貴賓您好:感謝您的評分,很抱歉未能在此次的住房讓您感到滿意,希望您能更詳盡的告訴我們是哪方面的服務不足的地方,我們均會願意改善,謝謝

8/10 Good

Roque Ley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Jossie on 2019/8/27
Thanks for leaving your point,and also thank you so much for choosing us again and again,it is our pleasure , we hope next time we ca serve you better .

8/10 Good

Christine, China

Traveled with group
Liked: Staff & service
Staff are very helpful. The size of the room is big enough for 4 people, but with only one toilet, not convenient. Lightings not bright enough. They should put more mirrors in the room.
Stayed 1 night in Aug 2019
Response from Jossie on 2019/8/16
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, your kind words is our biggest support. we will try to improve what you mentioned,we hope next time if you come back ,you can see our change.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
I loved the way this place was made a a Japanese traditional style. This hotel is like a hotel where kids would love to play in. The thing is that we know that the traditional Japanese style is great and all but we’re in Taiwan we want part of this hotel to feel a little Taiwanese traditional style too. Like maybe for breakfast not only add Japanese food add some Taiwanese food in it too so many people can also enjoy a part of Taiwan and Japan
Stayed 1 night in Jul 2019
Response from Jossie on 2019/8/1
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, It is always good to hear when guests shared their thought with us. we hope to welcome you again in Beitou, Taiwan.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provide customized service. The food is excellent and staff are very pleasant & friendly.
Stayed 1 night in Jun 2019
Response from Jossie Lee on 2019/6/23
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, your kind words is our biggest support. It is always good to hear when guests enjoyed the stay with us and share their thought with us, we hope to welcome you again in Beitou, Taiwan.

10/10 Excellent

Autumn, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel very much, all the crews are very friendly thank you very much.
Stayed 2 nights in Jun 2019
Response from Jossie Lee on 2019/6/19
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, your kind words is our biggest support. It is always good to hear when guests enjoyed the stay with us and share their thought with us, we hope to welcome you again in Beitou, Taiwan.

10/10 Excellent

Clare, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very authentic Japanese experience in Taiwan with excellent service at all touch points
Stayed 1 night in May 2019
Response from Jossie Lee on 2019/5/17
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, your kind words is our biggest support. It is always good to hear when guests enjoyed the stay with us and share their thought with us, we hope to welcome you again in Beitou, Taiwan.

10/10 Excellent

Dennis, Hawaii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Personal service. Just did not want to leave.
Stayed 1 night in Apr 2019
Response from Jossie Lee on 2019/4/30
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, your kind words is our biggest support. It is always good to hear when guests enjoyed the stay with us and share their thought with us, we hope to welcome you again in Beitou, Taiwan.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- All staff was nice and helpful, especially to the elderlies
Stayed 2 nights in Apr 2019
Response from Jossie Lee on 2019/4/29
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, your kind words is our biggest support. It is always good to hear when guests enjoyed the stay with us and share their thought with us, we hope to welcome you again in Beitou, Taiwan.

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
A super nice and great spa hotel in the area. Room size is much larger than what we expected. All staff are very friendly and helpful. Our family had a great time spending in there.
Stayed 1 night in Apr 2019
Response from Jossie Lee on 2019/4/15
Thank you for chosen Radium-Kagaya as your stay. We hope you are already safely arrive home. Your suggestion and feedback are very valuable to us as we strive to improve with each and every stay. We greatly appreciate your feedback about our overall performance, your kind words is our biggest support. It is always good to hear when guests enjoyed the stay with us and share their thought with us, we hope to welcome you again in Beitou, Taiwan.

10/10 Excellent

Choco, HK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with best in class service , very nice and helpful staff . The hot spring at room also very high quality. Comfortable stay in the spacious Japan style room .
Stayed 1 night in Mar 2019
Response from Jossie Lee on 2019/3/7
Thank you for opinion,we are looking forward to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
I upgraded my dinner but the food was not very impressing and they rush you to finish your meal like in a fast food restaurant. Also , there was smell of sewage in our room from time to time.
Stayed 1 night in Jan 2019
Response from Jossie Lee on 2019/2/20
Thank you for chosen Radium-Kagaya as your stay. First of all, we feel deeply sorry to hear that you did not have a satisfied stay with us, we would like to sincerely apologize for this. After received your message, we have begun to reflect on our service, also improving ourselves through more educations and training to improve our quality. Your feedbacks are very valuable to us as we strive to improve with each and every day. We cannot be grateful enough to hear such honest feedback for our overall service. As we are improving and correcting ourselves for better service, we hope to welcome you again at Beitou Radium-Kagaya.

8/10 Good

YC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOODGOOD
Stayed 1 night in Dec 2018
Response from Jossie Lee on 2019/2/20
Thank you for chosen Radium-Kagaya as your stay. As we are improving and correcting ourselves for better service, we hope to welcome you again at Beitou Radium-Kagaya.

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019