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Reviews of SHAN-YUE hotspring hotel

3.5 out of 5
SHAN-YUE hotspring hotel
17 Quanyuan Rd, Beitou District, Taipei

Reviews

7.0

Good

Rating 10 - Excellent. 102 out of 747 reviews" "
Rating 8 - Good. 327 out of 747 reviews" "
Rating 6 - Okay. 191 out of 747 reviews" "
Rating 4 - Poor. 87 out of 747 reviews" "
Rating 2 - Terrible. 40 out of 747 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chuen, Marysville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for hot springs. And near hot springs museum.
Stayed 2 nights in Jan 2024
Response from Shan-Yue Hot Spring Manager Hong on 2024/3/9
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

Lin

Traveled with family
Liked: Staff & service, amenities
I like the private hotsspring in the room. however the wifi is not good in the room.
Stayed 1 night in Nov 2023
Response from Shan-Yue Hot Spring Manager Hong on 2023/12/3
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

Kyoungshin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property does not have window!!! The room was at 3rd floor but all windows are blocked by some white stone (or plastic?). You may see the sun light though the stone but it only give you some hints about time. They said it is for the safety during the Typhoon but you may find reviews about windows way before. I bet it is due to the privacy. The building is surrounded by taller buildings and you dont have to be a genuine to find out some one may see you through window when you are in the toilet or bath room. (Room structure is a bit unique. You have a room and entire out side wall is bath room and toilet area which means is even if the window is exist, you will see the view through window.) Apart from that, breakfast was descent and bath water was great. You will see milky hot spring water color and feel.the difference.
Stayed 1 night in Aug 2023
Response from Shan-Yue Hot Spring Manager Hong on 2023/8/9
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

10/10 Excellent

Woradit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Apr 2023
Response from 山樂溫泉 洪經理 敬上 on 2023/4/21
你好感謝您的寶貴意見，我們將繼續提高我們的住宿質量

10/10 Excellent

tony, LAS VEGAS

Liked: Cleanliness, staff & service, amenities
Wonderful place great service best place to stay with.
Stayed 3 nights in Aug 2022
Response from Shan-Yue Hot Spring Manager Hong on 2022/9/5
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 山樂溫泉 洪經理 敬上 on 2021/11/25
你好 感謝您的寶貴意見，我們將繼續提高我們的住宿質量

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service
Excellent place. Wonderful room. I definitely go there again Then again.
Stayed 3 nights in Jul 2020
Response from Shan-Yue Hot Spring Manager Hong on 2020/7/16
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

6/10 Okay

Verified traveler

Disliked: Staff & service
The rules make no sense
The "rules" are like a scam. The checkin time shows 8pm which makes no sense), so I called to see if I can checkin before that. The hotel staff told me I could checkin at 3pm, but once I arrived at 4pm. They told me no checkin unless I pay more, so I did. :( Very unhappy about this.
Stayed 1 night in Jun 2020
Response from Shan-Yue Hot Spring Manager Hong on 2020/7/13
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

Verified traveler

So-so experience
Stayed there for one night. They only gave you one pass for the outdoor hot spring area. Wish it's an unlimited access for people who stay in the hotel. Also check-in time is 6pm, later than other hotels. Breakfast choice is also so-so.
Stayed 1 night in Jan 2020
Response from Shan-Yue Hot Spring Manager Hong on 2020/2/9
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

CT

Traveled with family
Liked: Cleanliness
Room is clean, too bad only 1 time per person per nite for the hotel hotspring. But on the other hand, good is you can have hotspring bath in yr own room
Stayed 1 night in Jan 2020
Response from Shan-Yue Hot Spring Manager Hong on 2020/1/26
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot springs!
Very solid hot springs hotel right by the main railway station. The in-room facilities were great, the tub was nice and the hot spring water left our skins feeling great. The communal spring was nothing to write home about, being not so different from a typical hotel jaccuzi with hot spring water. Breakfast was solid, not spectacular. Overall would recommend although there are certainly more expensive options around that offer a bit more.
Stayed 1 night in Jan 2020
Response from Shan-Yue Hot Spring Manager Hong on 2020/1/23
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation Look forward to see you again!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel location is great, just 5 mins walk to the New Beitou station. The room is big and hot spring within the bathroom is awesome. However, the customer service at the reception counter needs to be improved. Moreover, there is only one mirror in the bathroom which is not convenient.
Stayed 1 night in Dec 2019
Response from Shanyue hot spring hotel on 2019/12/25
Hello Sorry for your troubles , thank you for your invaluable comments ，we well keep on improve our quality of accommodation。 Best Regards Shanyue hot spring hotel

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Dec 2019
Response from 山樂溫泉 洪經理 敬上 on 2019/12/23
你好 感謝您的寶貴意見，我們將繼續提高我們的住宿質量

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from 山樂溫泉 洪經理 敬上 on 2019/12/5
您好 感謝您的評論留言 , 期待下次能再為您服務 .

6/10 Okay

YOSHIHIRO

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2019
Response from 山樂溫泉 洪經理 敬上 on 2019/11/21
你好 感謝您的寶貴意見，我們將繼續提高我們的住宿質量

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot spring inside the room was good. The public bath was also extraordinary with Thai style.
Stayed 1 night in Sep 2019
Response from Shan-Yue Hot Spring Manager Hong on 2019/9/23
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from 山樂溫泉 洪經理 敬上 on 2019/9/19
你好 感謝您的寶貴意見，我們將繼續提高我們的住宿質量

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from 山樂溫泉 洪經理 敬上 on 2019/6/8
你好 感謝您的寶貴意見，我們將繼續提高我們的住宿質量

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place
Stayed 2 nights in May 2019
Response from Shan-Yue Hot Spring Manager Hong on 2019/5/11
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good price performance ...
Stayed 1 night in Mar 2019
Response from Shan-Yue Hot Spring Manager Hong on 2019/3/9
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from 山樂溫泉 洪經理 敬上 on 2019/4/29
你好 感謝您的寶貴意見，我們將繼續提高我們的住宿質量

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is excellent. staffs' with good responsiveness and helpful. the atmosphere is comfortable and relaxing.
Stayed 1 night in Jan 2019
Response from Shan-Yue Hot Spring Manager Hong on 2019/2/3
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

8/10 Good

Zoey

Liked: Cleanliness, property conditions & facilities, room comfort
Overall the hotel was really satisfying but hotel staff service can be improved. A bit not so friendly especially the receptionist who assisted me with my room booking.
Stayed 1 night in Jan 2019
Response from Shan-Yue Hot Spring Manager Hong on 2019/1/22
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation

6/10 Okay

Verified traveler

Disliked: Room comfort
Average Experience of Stay
Good location—near metro station. Local Teochew breakfast was good. Bed mattress was too soft with only one pillow & both are not comfortable & room has no windows. Housekeeping — ok. Generally the hotel needs renovations.
Stayed 4 nights in Dec 2018
Response from Shan-Yue Hot Spring Manager Hong on 2018/12/15
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation Look forward to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and hot spring experience for couple to relax
Stayed 1 night in Sep 2018
Response from Shan-Yue Hot Spring Manager Hong on 2018/10/1
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation Look forward to see you again!

8/10 Good

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from 山樂溫泉 洪經理 敬上 on 2018/8/24
您好 感謝您的留言，希望能有機會再次服務。

10/10 Excellent

darrell, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Location is good, just walk from MRT station only 5min can reach Facilities is good, got bathtub Very Relax
Stayed 1 night in Jun 2018
Response from Shan-Yue Hot Spring Manager Hong on 2018/7/5
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation Look forward to see you again!

8/10 Good

kam wing

Liked: Staff & service, property conditions & facilities, room comfort
facility is a bot old , otherwise things are acceptable , the hotspring bath in the room needs deep cleaning.there were a lot of lime scale.
Stayed 2 nights in Jun 2018
Response from Shan-Yue Hot Spring Manager Hong on 2018/7/3
Hello Thank you for your invaluable comments, we will keep on improve our quality of accommodation Look forward to see you again!

8/10 Good

Ricky, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very comfortable for couples
This place is killer when you have your private hot spring bath in your own room but you can still enjoy a high quality public hot spring in there. Extremely convenient to any transportation and very convenient to convenient stores and restaurants. Definitely good for couples stay if they need some private hot spring area.
Stayed 2 nights in Apr 2018
Response from ShanYue Hot Spring Manager on 2018/4/12
Hello, Thank you for your opinion! We will continue to maintain and improve the quality of our accommodation. looking forward to seeing you next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besides mold smells, everything's ok. Room size is quite big, location is near public transport and several fast food chains.
Stayed 2 nights in Mar 2018
Response from ShanYue Hot Spring Manager on 2018/4/12
Hello, Thank you for your opinion! We will continue to maintain and improve the quality of our accommodation. looking forward to seeing you next time!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
- The room is a bit small with narrow places. Good for sleep overall. - The staff is nice - The hot spring is good.
Stayed 3 nights in Feb 2018

2/10 Terrible

Kok Wee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible hotel to avoid
This hotel needs a major renovation. The carpet is very dirty. The entire environment is mouldy. When we entered our room,we were welcomed by a cockroach.The service staff is emotionless. The room has poor sound proofing. We were disturbed by the guests next door who seemed to have a party even though it was past midnight. The photos posted on hotel portals are carefully angled. The moment you stepped into the hotel, you will discovered that you are short-changed.
Stayed 3 nights in Dec 2017

6/10 Okay

Din Sin

Liked: Staff & service
Nice onsen expetience
It's very near to MRT station and a short walk away from the local attraction. The room is reasonably clean n comfortable. Towels n sheets are ok. The private pool was designed to be very black in colour n that somehow doesn't look clean enough. The onsen for hotel was much better with indoor outdoor sauna steam facilities.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Near to MRT station
Nice, quite environment. Cannot connect to wifi, explanation by counter was room too far from lobby. The confirmation note with billing says there is wifi but did not mention wifi is available only in lobby.
Stayed 2 nights in Dec 2017

6/10 Okay

Alexander

Okay
Decent spa room upstairs. Could be cleaner. Room had no window, except for a tiny one in the cover with curtain that could not be lifted. The place was okay, but I'd definitely book a single night at a nicer place closer to the springs next time, rather than two nights here.
Stayed 2 nights in Dec 2017

8/10 Good

Fok Family, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
hotel room that i booked has a great in-room hot spring tub and a small enclosed balcony with a sun-tanning chair. room is spacious with two queen beds, a sofa bed and a dinning table plus a kitchenette. the location is across the metro and nearby shops and market. agree with other remarks that the hot tub needs to be scrubbed/cleaned to make users' experience better.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Uncrowded quiet stay to unwind
The hotel is just 2 min walk from the Xinbeitou MRT terminal. The reception staff is rather stiff almost surly but probably because they are not conversant in English. The deluxe room is spacious, clean and neat. The bed and linens promises good sleep. The best is the private 0.8x0.8m natural thermal water bath which fits two adults. Water is strong and hot while the standing hot/cold shower pressure is very strong. Buffet breakfast is Taiwan-style and consist mainly healthy foods. Wifi is free and very good. The stay allows 1 free entey to their private 'spa' facilities. Local meals can be found near the hotel at walking distances.
Stayed 2 nights in Jun 2017

4/10 Poor

Cherish , Malaysia

Disliked: Cleanliness, staff & service, room comfort
Budget trip ? Yes , can choose it.
Dislike the room lighting. Very darkness , maybe they try to build romantic feel for those couple. For us, we prefer more bright room. And the bath tub not clean. I also worry get sensitive skin after use it. The breakfast is 5 out of 10. The drink taste differently. Example , orange juice or apple juice doesn't taste like orange juice or apple juice. Last one is Staff manner or attitude, I meet someone that is very rude to us. When I ask for temporary keep our luggage. She act rude when we check out. They can't speak well in English .

6/10 Okay

Anny

Liked: Cleanliness
Old facilities
The hotel check in time is 6pm, we went there around 1.30pm, the people in front desk can't speak English and asked us to walk from one building to another one( they have 2 blocks and 2 front desks), when we arrived the other front desk, we were requested to return to the first one. Finally i used my limited Mandarin to communicate with the staff and left the luggages to the hotel. The room has no window and quite dark. The private pool in the room is quite nice. We tried the public pool and found not many clients there. Men and women are separated. In woman side, i was the only person there at that time. Be honest, I was a bit scare because nobody there, no staff too. The light is a bit dark and the facilities are bit old. It was the first time I didn't enjoy the hot spring.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only positive was the in room hot springs...
Negative experience all around, only the in room hot spring was good.

10/10 Excellent

Matan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was jus superb, very relaxing and comfort. The room tub is the best thing about it.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel
The hotel is abit old ... Never refurbished for quite some time ...the good point is there is hot spring inside the room

8/10 Good

J., SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, near MRT
nice hotel, looks homey get the bigger room if you have >3 pax, cos it comes with a very comfy double bed, and an ensuite hot spring bath. breakfast food has variety over a multi day stay, but revolves around a local-ish breakfast. staff were very friendly!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

William, Singapore

Liked: Cleanliness, staff & service, room comfort
Hotel with hot spring facilities is cool!
Stayed for 3 nights and hotel room with double bed has a private hot spring tub. Hotel also gave 3 complementary hot spring and breakfast coupons too! Enjoyed the stay and will recommend to frens and come back again next time! ;)

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Older than I expected, needs more maintaining, the hot springs isn't as clean. Pictures are nicer than the actual place

2/10 Terrible

Daniel, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor condition hotel
Cockroaches in the room. Room condition is bad.

8/10 Good

Li Ling, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
It was a pleasant 2 night stay. The in-room hot spring tub was big enough to fit 2 adults n 2 children. The room was renovated n quite nice but sound proofing was not too good. Hopefully we didn't disturb our neighbouring guests as my girl was wailing at night due to nightmares.

6/10 Okay

165

Liked: Cleanliness, property conditions & facilities, room comfort
It is very close from the station (about 3 min walk) and there are lots of restaurants around the hotel/station. I purposely booked this hotel for the hot spring. The room has a fridge and safety box. It was nice to have the security box since the room key felt a bit insecure for me. There were few plugs in the room which I can use to charge my phone and a laptop. Need the conversion plug if you have different kind of plug.