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Reviews of La Maison Hotel

4.5 out of 5
La Maison Hotel
No. 512, Sec. 2, Chenggong Rd., Neihu Dist., Taipei

Reviews

8.8

Excellent

Rating 10 - Excellent. 388 out of 763 reviews" "
Rating 8 - Good. 300 out of 763 reviews" "
Rating 6 - Okay. 52 out of 763 reviews" "
Rating 4 - Poor. 19 out of 763 reviews" "
Rating 2 - Terrible. 4 out of 763 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Chien-Chung

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The facility was old, worn out and outdated. But the worst is the staff’s attitude. They simply don’t care nor support.
Stayed 1 night in Mar 2024

10/10 Excellent

YU CHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet neighborhood, the receptionist gave me a corner room with two sides big windows. Super Mountain View for my lovely two days stay. Next door with a restaurant which I didn’t have chance to try yet. Several buses are just in walking distance. Truly recommend the travelers if with budget.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shujen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Justin

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Gerard

Stayed 1 night in Oct 2022
Response from FD on 2022/10/23
感謝貴賓的高分評價，也感謝您選擇入住宜家商旅，希望您在宜家商旅有一段美好的住宿體驗，歡迎您下次再度光臨!

6/10 Okay

Christian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Steven Shih on 2020/12/22
Dear sir, We apologize for any inconvenience caused and Thank you for the suggestion to us. Could you tell us more condition and we will improve it as soon as possible. We are afraid that it caused you any misunderstanding，We take your suggestions seriously that we will solve problems as soon as possible. Thank you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Steven Shih on 2020/3/2
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better. Looking forward for your stay again.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice condition with reasonable price. Breakfast option is okay.
Stayed 1 night in Jan 2020
Response from Steven Shih on 2020/1/22
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better. Looking forward for your stay again.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Wonderful hotel. Very clean, with friendly staff. Would have been better if restaurant was available.
Stayed 1 night in Jan 2020
Response from Steven Shih on 2020/1/20
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly staff. Distance to the MRT station is a bit far, 10 minutes walk, alternatively you can take a bus, the bus stop is just across the road.
Stayed 2 nights in Jan 2020
Response from Steven Shih on 2020/1/13
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better. Looking forward for your stay again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The plus: The decorations were nice. Hotel was clean rooms were decent size. Air conditioner was strong. Water pressure was good. Breakfast buffet food wasn’t bad wasn’t good. The bad: front staff was the worst I’ve experienced. Feels as if they weren’t trained at all. They knew we were waiting for early check in for more than six hours and told them we were waiting over by the lounge. I had went to ask if the rooms were ready for the tenth time and they looked through a paper stack that was delivered forty mins ago, I know bc I was watching the whole time. They had the nerve to lie to my face and say it was just ready. Seven staff memebers doing nothing as the hotel was not busy. Left a very sour taste in my mouth. Will not be staying here again.
Stayed 3 nights in Jan 2020
Response from Steven Shih on 2020/1/8
We apologize for any inconvenience caused and Thank you for the suggestion to us, we will improve it as soon as possible.Sincerely we look forward to serving you again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the room is super clean and big. The breakfast is not enough choices but the taste is good. The transportation is not that convenient.
Stayed 5 nights in Dec 2019
Response from Steven Shih on 2020/1/6
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better. Looking forward for your stay again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No more than 1 night
Good for short stays, no amenities and beds are small.
Stayed 1 night in Dec 2019
Response from Steven Shih on 2020/1/4
Dear sir, We apologize for any inconvenience caused and Thank you for the suggestion to us. We take your suggestions seriously that we will solve problems as soon as possible. Thank you.

6/10 Okay

Glory Pui Lam

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Steven Shih on 2019/12/31
Dear sir, We apologize for any inconvenience caused and Thank you for the suggestion to us. Could you tell us more condition and we will improve it as soon as possible. We are afraid that it caused you any misunderstanding，We take your suggestions seriously that we will solve problems as soon as possible. Thank you.

8/10 Good

Wing Yan Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Steven Shih on 2019/12/2
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Steven Shih on 2019/12/2
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Steven Shih on 2019/11/27
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet with appetising breakfast and friendly, efficient staff. Decor were tastefully done without overwhelming. Location is slightly out for those who prefer immediate metro access. Would be good if It offers dinner. The rooms were not bright enough for us.
Stayed 4 nights in Nov 2019
Response from Steven Shih on 2019/11/11
We apologize for any inconvenience caused and Thank you for the suggestion to us, we will improve it as soon as possible.Sincerely we look forward to serving you again soon.

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Staff & service
Not worth the price tag
As it was our last night at Taiwan we decided to spend extra on what we thought was a 4.5 star hotel. We drove in with a rental car and was confused at where to park, there was no doorman. We had no help with our luggage despite there being a trolley available in plain view with 3 staff members at the desk with no other guests around other than us at the time. No upgrade available. Sofa bed uncomfortable. We wanted to have a nice dinner at the hotel but found out that the restaurant doesnt open for dinner and were told to venture to a nearby noodle store. Only one lift in operation. You get locked out of the room at checkout time on the dot with a reminder call from reception to get out, which we didnt appreciate as I had to make several trips to the car to load our luggage waiting for the one lift. To be honest, we had much better service from several BnBs we stayed at throughout Taiwan and a fraction of the cost.
Stayed 1 night in Nov 2019
Response from Steven Shih on 2019/11/4
Dear sir, We apologize for any inconvenience caused and thank you for the suggestion to us. We will improve it as soon as possible. We take your suggestions seriously that we will solve problems as soon as possible.Sincerely we look forward to serving you again soon. Thank you.

10/10 Excellent

TING-JU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Steven Shih on 2019/10/24
感謝貴賓的高分評價，也感謝您選擇入住宜家商旅，希望您在宜家商旅有一段美好的住宿體驗，歡迎您下次再度光臨!

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is comfortable and the staff was friendly. It is not near a MET station so it is Not easy to get to unless you take a taxi. However, it is only 7 minutes walk from the hospital (內湖三軍總醫院）where we needed to be so I was really thrilled about that. Overall, it was a good stay!
Stayed 1 night in Sep 2019
Response from La Maison Hotel on 2019/9/19
We apologize for any inconvenience caused and thank you very much for your valuable comment. Sincerely we look forward to serving you again soon.

8/10 Good

WING YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from LaMaison Hotel on 2019/8/14
感謝貴賓對宜家商旅的讚美與喜愛！我們會繼續努力，帶給您更好的服務品質，為您服務是我們的榮幸，期待您再度光臨宜家商旅！

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from LaMaison Hotel on 2019/6/11
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better. Looking forward for your stay again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good view of the hotel. Friendly staff. The room is clean and comfortable
Stayed 5 nights in May 2019
Response from Sandy Lu on 2019/5/21
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Feb 2019
Response from LaMaisonHotel on 2019/4/30
感謝貴賓對宜家商旅的讚美與喜愛！我們會繼續努力，帶給您更好的服務品質，為您服務是我們的榮幸，期待您再度光臨宜家商旅！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from LaMaisonHotel on 2019/1/23
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

10/10 Excellent

HSIN-YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY HIGHLY HIGHLY RECOMMENDED
Since there's not much cons I have for La Maison Hotel, so I am gonna talk about the disadvantage first. The only cons for this hotel is the LOCATION. It's far away from the MRT station, so it's best for people who drive or taking UBER and Taxi. And there're not too many stores around the hotel either. Other than the location issue, everything is PERFECT. Super comfy, nice service, and there're some free snacks and drinks prepared in the room. I would love to stay here again next time :) So it's highly recommended for travelers who doesn't care about the location too much.
Stayed 1 night in Jan 2019
Response from LaMaisonHotel on 2019/1/19
Thank you very much for your valuable comment. Hotel is located at residential area，we have a convenience store near by our hotel. Although the location is not very convenient, we also can enjoy slience and peaceful in moment . therefore, it's suitable to backpackers, business visitors and who drive a car comes here. Sincerely we look forward to serving you again soon.

6/10 Okay

Verified traveler

Traveled with group
The accommodation is fine, the breakfasts needs to be improved with variety of foods and not the same boring array of foods.
Stayed 3 nights in Jan 2019
Response from LaMaisonHotel on 2019/1/15
Thank you for your comment. We take your feedback and suggestions seriously, so we could serve every other guests better. We are looking forward to serve you again in the near future.

8/10 Good

Pui Seong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from LaMaisonHotel on 2019/1/10
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from LaMaisonHotel on 2019/1/3
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback ! Sincerely we look forward to serving you again soon.

10/10 Excellent

CHIH-HAO

Liked: Cleanliness, staff & service, property conditions & facilities
The shampoo and shower gel are not so good.
Stayed 1 night in Dec 2018
Response from LaMaisonHotel on 2018/12/20
Thank you for your comment. We take your feedback and suggestions seriously that we will improve it as soon as possible.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Sandy Lu on 2018/11/16
感謝貴賓選擇宜家商旅入住！很開心您的推薦與喜愛，也期待下次與家人、朋友一同蒞臨宜家商旅！

8/10 Good

Yee Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Stayed 4 nights in Jul 2018
Response from Sandy Lu on 2018/10/30
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

10/10 Excellent

Wing Sheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Sandy Lu on 2018/11/1
感謝貴賓高分的評價！我們會繼續努力，帶給您更美好的住宿體驗，歡迎您下次再來，謝謝!

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Sandy Lu on 2018/10/9
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel beyond expectation
Although a lil far from city, but the hotel is so goooood. Nice staff, nice service and comfortable room!
Stayed 1 night in Aug 2018
Response from Sandy Lu on 2018/8/16
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018
Response from Sandy Lu on 2018/7/5
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is helpful with guests' morning call - thanks for hardworking and sorry for inconvenience. Hope to stay here soon.
Stayed 1 night in Jun 2018
Response from Sandy Lu on 2018/6/20
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
The TV channel has less choices, compared to others.
Response from Sandy Lu on 2018/5/11
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

6/10 Okay

Paula, Singapore

Liked: Cleanliness, staff & service
Nice hotel but far from everything.
Nice hotel, clean, friendly staff but very far from the center therefore a lot of fees on taxi or longuet hours on public transportation. Breakfast was terrible.
Stayed 2 nights in Mar 2018
Response from Sandy Lu on 2018/4/2
Dear guest Thank you very much for your valuable comment. Sincerely we look forward to serving you again soon.

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sandy Lu on 2018/4/2
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

8/10 Good

Kong Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sandy Lu on 2018/4/2
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean hotel.
Everything is good except the location has no nearby food outlets. We arrived late and the restaurant is already closed by 2.30 pm. Nearest convenience shop is 15 mins walk. Everything was lovely about the hotel. It would have been perfect if there were some dining around the area.
Stayed 1 night in Mar 2018
Response from Sandy Lu on 2018/3/22
Thank you for giving us high scoring. Your feedback is a great encouragement for us to serve every other guests better.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel but inconvenience
Bathroom sink & bath tub stuck with water everyday, water can't drawn, housekeeping to fix them every morning, location not very closed to tourists area/places have to take taxi. Hotel called taxi to give me ride to airport, taxi driver didn't use meters (I didn't know, hotel staff also never told me taxi won't use meters) & taxi driver charge me 2000TPE = 65 USD at Taipei airport, such a rip off. I took taxi from Taipei airport to hotel was only 1300TPE = 38 USD, make sure if you call taxi from hotel, ask the front desk if the taxi driver will use meters or how much they'll charge.
Stayed 4 nights in Feb 2018
Response from Sandy Lu on 2018/3/15
Thank you for your comment. We take your feedback and suggestions seriously and we will address this directly.

10/10 Excellent

Candace, Cherry Hill, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional European style hotel
Loved my experience at this hotel. Staff was attentive and kind. Rooms were beautiful. I changed my initial reservation to cancel my last night and the staff/manager was accommodating. In the end, I returned to the hotel and extended my stay because the accommodations as a whole were far better than my other plans. I’d definitely return to La Maison and recommend this hotel to friends/family.
Stayed 3 nights in Feb 2018
Response from Sandy Lu on 2018/3/8
Dear guest Thank you very much for your valuable comment. Sincerely we look forward to serving you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should strengthen the washing material - shampoo, toothbrush, toothpaste, razor, comb... 应加强梳洗材料 - 洗发水，牙刷牙膏，剃须刀，梳子...。
Stayed 1 night in Feb 2018
Response from Sandy Lu on 2018/3/7
謝謝貴賓的評價，針對您提出的問題，我們飯店內部會討論及調整，謝謝您的入住!

8/10 Good

Poh Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 DaysDay Stay
Overall good, quiet stay. A bit far from mrt station, mostly travel out by taxi. Breakfast spread pretty much the same daily, with 1 or 2 items changed. Would be more desirable with more changes to the spread daily
Stayed 5 nights in Jan 2018
Response from Sandy Lu on 2018/1/31
Dear guest Thank you very much for your valuable comment. Sincerely we look forward to serving you again soon.

4/10 Poor

Jim, San Francisco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Be aware of the issues with the toilet
It would have been a very nice stay with La Maison wasn't the toilet clogged twice for just one night stay. The toilet has very little suction force to flush solid waste. It was an embarrassing experience.
Stayed 1 night in Dec 2017
Response from Sandy Lu on 2018/1/18
Thank you for your comment. We take your feedback and suggestions seriously and we will address this directly.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Sandy Lu on 2018/1/11
謝謝貴賓的滿分評價，您的鼓勵是我們進步的動力，希望您有一段美好的住宿體驗!

6/10 Okay

Jamey Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
unfortunate
the people next door were loud until 3am. not a staff or hotel problem. just something that happens from time to time. banged on the wall, not adjustment. banged again. they went on as if nothing happened. so room 1105, i am not a fan of whoever you are and whomever you had in your room saturday night.
Stayed 1 night in Nov 2017
Thank you for your comment. We take your feedback and suggestions seriously and we will address this directly.