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"Hotel was great and very clean. Shuttle to and from the airport was very helpful and reliable, running every 30 minutes. We used the hotel as a base for exploring Vancouver. 10-15 minute walk to Kapstan Skytrain station and 20 minutes straight into the city centre from there. The hotel was great and the staff excellent and helpful. One member of staff was unhelpful and rude when I left my car at porte-cochere to help my wife carry four cases to our room. Despite the fact I had checked with reception that it was okay to do this and they said it was absolutely fine, the staff member approached me and asked me why I was parked there and repeatedly told me I was wrong to do so until I invited him to speak to the front desk with me. He then walked away. Also at one point during our stay two of the three lifts were out of order meaning long waits for them. This was a temporary problem however and was resolved quickly. Overall I would highly recommend this hotel and will use it again when I return to Vancouver."

"The staff was extremely helpful. The location was close to everything I needed. I wish there had been an elevator but other than that it was a good experience."

"I was surprised at the shared bathroom and size and age of the room, despite the cost. Twice as expensive as Toronto, LA, or even Houston. Disappointing."

"Excellent hotel"

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" Clean, quaint, very reasonable rate hotel. Staff is very friendly."

"Amazing view; great baggage service "

"The staff were so kind and helpful and the room was clean and comfortable. Walking distance to many great locations, including the beautiful waterfront, Gastown, and a short bus ride or drive to Stanley Park. Highly reccommend! Delicious food available at the restaurant, too. "

"The property was clearly in 1960s redo. The bones of it were very old, but it was very clean and somewhat updated. The bathroom was very small with small sink and bathtub. Those were not updated. The staff was wonderful very helpful. It was in a very good location also."