薩里出租公寓

「We found out the owner had cancelled our reservation the night before we were to check in which left us scrambling for new accommodations. We found our the reservation was cancelled only because we’d reached out for instructions on how to get into the building. Getting our full refund was a challenge. We did eventually get it back but took some work.」

「First class excellent stay 5 stars all round.」

「This property would get 3 stars if it were advertised accurately. We expected a luxury 2-bed, 2-bath flat with onsite parking and super-fast Wi-Fi for remote work. Instead, we got an average apartment with terrible Wi-Fi and no parking.Management was a mixed bag. The person was helpful on Friday, using WhatsApp (since their phone lines were down) to resolve check-in issues after our long drive so we didn't have to go home. However, felt the reservations team dismissed us after that first day.We...

「Really lovely apartment in the middle of the village」

「Excellent communication prior to arrival. The apartment is comfortable, well equipped and spotlessly clean. 」

「我因入住之前一晚亦都冇任何電郵指示我們是自助check-in，到步後再致電hotel.com內的聯絡電話，這才叫我們往信箱取鎖匙。 入去之後，原本我們是兩間房，一間係雙人床另一間是兩張單人床。入內後發現兩間房也是雙人床，致電該apartment 聯絡人，他們說Hotel.com沒有給指示，亦未能為我們作出任何安排。而Hotel.com也致電他們，他們說會電郵再詢問apartment ，但是沒有任何回覆。我們住了十天，有三天係沒有水供應。」

「Overall excellent, only issue was with parking assigned to me was being used by someone. 」

「Everything was great. Only constructive feedback is that some decent blinds in the bedroom would make a big difference in improving sleep quality. It was very light in the bedroom from sunrise onwards and disrupted my sleep somewhat. 」