Entire apartment

Staines City Centre by Charles Hope

Property class: 3.5

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Located close to River Thames, Staines City Centre by Charles Hope has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for One Bedroom Apartment - Balcony

A bedroom with a bed, bedside tables, and a view of the outside.

One Bedroom Apartment - Balcony

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Apartment - Balcony

A bedroom with a sloped ceiling, a bed with a wooden headboard, and a large window with a view of a balcony.

Two Bedroom Apartment - Balcony

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
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About the neighborhood

Staines Town Centre, a neighborhood in Staines, is home to Staines City Centre by Charles Hope. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Thorpe Park and LEGOLAND® Windsor. Lapland UK and Royal Botanic Gardens, Kew are not to be missed. Visit our Staines travel guide
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Brixham Court, 50-54 High Street, Staines, England, TW18 4DY

What's nearby

  • The Houses of Parliament, Big Ben, and the River Thames in London.
    Thames Path
    2 min walk - 0.2 km
  • A historic castle with towers and a river in the foreground.
    River Thames
    3 min walk - 0.3 km
  • Staines Bridge
    6 min walk - 0.5 km
  • The Lammas Recreation Ground
    14 min walk - 1.2 km
  • Staines Reservoirs
    19 min walk - 1.6 km

Getting around

  • Staines Station
    9 min walk
  • Station A Station
    9 min drive
  • Heathrow Airport (LHR)
    19 min drive

Restaurants

  • Starbucks
    11 min walk
  • Staines Food Court
    4 min walk
  • Costa Coffee
    5 min walk
  • McDonald's
    5 min walk
  • Caffè Nero
    1 min walk

About this property

Staines City Centre by Charles Hope

  • Apartment near River Thames
  • Near Thorpe Park, Staines City Centre by Charles Hope provides everything you need. Guests can connect to free in-room WiFi.
  • Other perks include:
  • Express check-out, express check-in, and smoke-free premises
  • Room features
  • All guestrooms are individually furnished, and offer comforts such as separate sitting areas and separate dining areas, in addition to thoughtful touches like free WiFi and espresso makers.
  • Extra amenities include:
    • Showers, shower/tub combinations, and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/closets, separate sitting areas, and separate dining areas

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Frequently asked questions

Is Staines City Centre by Charles Hope pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Staines City Centre by Charles Hope?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Staines City Centre by Charles Hope?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Staines City Centre by Charles Hope located?

Located in Staines Town Centre, this apartment building is within a 5-minute walk of Thames Path and River Thames. Staines Bridge and Magna Carta Monument are also within 3 mi (5 km). Staines Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Staines City Centre by Charles Hope Reviews

8.2

Very Good

8.8

Cleanliness

9.0

Amenities

10

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 5 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, check-in
Great location, very clean and comfortable however the apartment requires some maintenance. The tiles in the bathroom are broken so the door would not close. The upholstery on all dining room chairs was damaged, the only fan in the apartment was broken, there was only 1 curtain in the bedroom, the drain cover on the bath was broken, the door covering the washing machine was loose and the apartment specific wifi was not working. I reported the door, fan and wifi but received no response.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good quality accommodation and great prices. Very convenient to amenities and transport
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved that this property was in the heart of things. All kinds of shops very close. The train was just about a 10 minute walk. We enjoyed our stay and would stay again if we were in the area.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Communication
Very nice and safe flat in the Center of Staines, friendly staff, honest and trustworthy Agency
Stayed 12 nights in Oct 2024
Verified review

6/10 Okay

Liked: Room comfort
Rooms overall were really nice. Good location for Thorpe park, the retail park and a restaurants. However, when entering the property it stunk of stale cigarette smoke.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Comfortable and spacious apartment. Perfect 👌

Spacious, clean and well presented apartment. 2 double bedrooms and 2 full size bathrooms. Well equipped kitchen. We had a really pleasant, comfortable stay and would definitely recommend to others. Right in the town centre but very quiet. Slept so well.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Apartment was excellent, very clean with everything you could need. I would have given it 5 stars but unfortunately the mattress was too thin and I could feel the springs through it, so not very comfortable. A thicker more expensive mattress or at least a thick mattress topper. Would solve the issue. Central location in Staines Upon Thames, so super convenient. Would I stay here again, the answer is Yes.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Excellent stay

Don’t be put off by the exterior of the property. Access is from the rear of the shops. I’ve stayed in two different apartments and both have been clean, well equipped, spacious & comfortable. Lovely & quiet inside the apartment, I didn’t hear any other guests other than the odd door closing. As you’re on the high street there are plenty of shops and restaurants to choose from. The Charles Hope are now my go to apartments if I’m working in the area.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
The only real issue that was experienced was access to the property at the beginning. I found this an irritation which was resolved by the support team on the phone. I was worried about the location and it was strange to access from a service road and also that the initial door access was left open a number of times. The room was clean, tidy and a great location.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Apartment was nice and tidy. There was missing some dishes, like glasses. There was no elevator and our apartment was in third floor. One of our guests was in wheelchair, but fortunately was abble to use walking sticks in stairs, but it was a bit hard. Overall I give 4/5 stars.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness

Good base to sleep and day travel

They really need to emphasize that the entrance is at the rear of the building in a shipping and receiving lot. On the good side: Convenient location for shopping Convenient location for transit Modern kitchen and bathroom On the not so good side: Noisy slamming doors. Hard bed. Lots of stairs to apartments. Limited supplies in kitchen. No view other than trucks loading goods.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort
Overall this apartment was a fantastic stay! Located just above Staines (literally any shop you might need is within a 5 minute walk), the apartment was private but not desolate and surprisingly quiet for its location so close to the main public spaces. As mentioned in previous reviews, it was a nightmare trying to find the entrance (you have to go down a side street and walk through a partitioned truck loading zone), especially when arriving in mid-afternoon amongst schools letting out and commuters heading home. However, once we found the correct entrance and made our way to the apartment, we were very pleased with how clean and spacious the area was! The mattress left a bit to be desired (very thin and sometimes springs could be felt), but the linens were very clean and otherwise comfortable. The kitchen was well stocked to be able to cook. The shower was plenty spacious, but the tiles just outside were a bit loose and could be felt rocking when stepped on getting in and out. Another huge plus, the apartment is a short 10 minute walk from a very nice public train station making it very tourist friendly if you’re looking to plan trips into Zones 1-5 for tours or sightseeing! Overall a great stay…once we got there! Staff on site were very friendly upon check-out, even offering to help us store our luggage for a brief period before our train. However, in trying to find the entrance and proper location for the apartment, staff on the phone were not as helpful.
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Great location
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Amazing stay so clean and safe area. Host was amazing
Stayed 9 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
The description of the property was incorrect. They only show the first and the second floor. They did not show the parking lot, which had a lot of traffic a lot of noise trucks delivering at night and kept me awake. Unfortunately, we were here for an examination at the college of law and disturb our peace of mind however, the place is very nice, but the location stinks.
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
Overall as expected. Parking very convenient. Shower in en-suite unusable and skirting board broken. Advertised for 4 guests but only 3 chairs at the table.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Check-in, communication
NO ACCESS. DO NOT BOOK. I booked this hotel after a terrible experience at nearby hotel. I couldn't get access to the hotel and contacted the host but did not get a timely reply so I couldn't get into the hotel. After waiting 1.5hours, I contacted Hotels.com to complain and rebooked a 3rd hotel, which was amazing. I tried to get a refund for this hotel stay thru Hotels.com, but they told me they couldn't reach the property owner (surprise surprise!) so I was denied a refund.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Liked: Communication, listing accuracy
Disliked: Check-in
Did not end up staying. Had trouble getting the door to open.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Beautiful apartment very conveniently situated
Stayed 4 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
Nice and spacious apartment, I love it!
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, check-in, communication, listing accuracy
Bedding was dirty and had cigarette burns in it… check in was awful due to wrong information given…kitchen was dirty and so was the sofa! Really awful value for money
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
Upon reaching the destination they gave us a code to enter the building and everything then all of sudden they said the room is all full and they cannot accomaodate when we had paid in full. No comminication and no one answered the phone. I had to book last minute in nearby hotel and i am still awaiting for my refund of over £300 . Worst experience ever
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Fantastic but difficult to locate

Fantastic apartment but finding the entrance and gaining entry was a nightmare.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Poor directions to entrance
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort
To much hastle trying to make booking, wanting I.D.
Stayed 2 nights in Jul 2023