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Reviews of Pop! Hotel Gubeng Surabaya

2.5 out of 5
Pop! Hotel Gubeng Surabaya
Jl. Bangka 8-18, Gubeng, Surabaya, East Java

Reviews

8.2

Very Good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 9 out of 22 reviews" "
Rating 6 - Okay. 6 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Setiawan Nanang on 2017/4/14
Heya! Dear Our Value Guest, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to reting us on your stay. We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

10/10 Excellent

Liliany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2017/2/11
Heya! Dear Liliany Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. POP! Hotel is a modern and stylish budget hotel, managed by TAUZIA Hotel Management, where the guest can have a "hassle free" stay. We thank you for some constructive comments mentioned, we will constantly work on it. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budgeted hotel! Very recommended!
Great budgeted hotel in overall. Price is reasonable, friendly customer service and easy access to main city in Surabaya as well as airport & train station.
Response from General Manager on 2016/9/8
Heya! Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. We are delighted to know that you had an experience during your stay with us. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

8/10 Good

Richard J, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Stay....
Excellent budget stay. Friendly staff and super clean. Walking distance to the Gubeng Train Station.
Response from General Manager on 2016/9/8
Heya! Dear Mr.Richard J, Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. We are delighted to know that you had an experience during your stay with us. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

8/10 Good

MR A M

Liked: Staff & service, room comfort
Response from General Manager on 2016/9/8
Heya! Dear Mr. A M, Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. We are delighted to know that you had an experience during your stay with us. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Response from General Manager on 2016/12/24
Heya! Dear Our Value Guest, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay but...
Overall the stay was nice however there was one flaw during our stay. We found out that the room service guys didn't close my room's door properly after they made up our room.
Response from Setiawan Nanang on 2016/7/16
Heya! Dear Our Value Guest, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from Setiawan Nanang on 2016/7/16
Heya! Dear Our Valuable Guest, Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. POP! Hotel is a modern and stylish budget hotel, managed by TAUZIA Hotel Management, where the guest can have a "hassle free" stay. We are glad to know that you had a comfortable stay and a enjoyed the service and facilities. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day!

10/10 Excellent

erike, Johor Bahru, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST hotel in city center of Surabaya, BEST value
this hotel and Haris Hotel have the same entrance and exit. Hotel is best value. Room and bathroom is super clean, flat TV is super big with international channel. at the loby there is a super market, 24 hr restaurant serving simple foods. Check in and out is easy. Staffs were great. REceptionist help me to call taxi to airport at 4.15am. Walking distance (100 m) to nice restaurants (western-japanese-chinese, bakery shop) and ATM.. 500m to a club , The colors pub and resto.

8/10 Good

Amnah, Kuala Lumpur

Liked: Staff & service
Small room but u get what u paid for
Room size is snugly, staffs is nice, basic amenities are provided, but far from the warongs for cheap foods.

10/10 Excellent

BearArt, Kedah, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for cheapo like me!!
the room is great and modern. service are tiptop. breakfast somewhat dissappointed. not really delicious and you have to get there early or you'll be left with nothing.

6/10 Okay

Nur Iskandar

10/10 Excellent

Amit, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to fit in budget
Nice budget hotel to fit in your pocket. staff were very humble and helpful. prompt room service and well maintained cleanliness.

8/10 Good

Minoru

Liked: Staff & service
スタッフがフレンドリーで、若く楽しかった。親切にガイドしてくれて助かりました。M生
Response from General Manager on 2016/9/13
へや！ 親愛な、 POPからの暖かい挨拶！ホテルGubengスラバヤ.. あなたたちとの最近の滞在とご滞在で私たちを確認する時間を取るための多くのおかげでいただきありがとうございます。 ポップ！ホテルはゲストが「手間のかからない"滞在を持つことができトージアホテルマネジメントが管理モダンでスタイリッシュなバジェットホテルです。私たちは、あなたが快適な滞在を持っていたことを知って喜んでいるとサービスと設備を楽しみました。 もう一度、どうもありがとうございました、私たちは、POPに戻ってすぐのお越しをお待ちしております！ホテルGubengスラバヤ。 ポッピン一日を！ ハリーPermanaプトラ ASST。ホテル支配人

8/10 Good

Thanh Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 2016/9/8
Heya! Dear Than Phuong, Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. We are delighted to know that you had an experience during your stay with us. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

6/10 Okay

Robby

Disliked: Staff & service, room comfort
Response from General Manager on 2016/9/8
Heya! Dear Robby, Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. We are delighted to know that you had an experience during your stay with us. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

6/10 Okay

Norlin

Disliked: Property conditions & facilities
Response from Setiawan Nanang on 2016/7/16
Heya! Dear Our Valuable Guest, Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. POP! Hotel is a modern and stylish budget hotel, managed by TAUZIA Hotel Management, where the guest can have a "hassle free" stay. We are glad to know that you had a comfortable stay and a enjoyed the service and facilities. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day!

10/10 Excellent

Mulyono, Bandarlampung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tarif Ekonomis tapi Fasilitas Memuaskan
Hotel nyaman, kamar OK, bisa utk bertiga. Orang ke-3 diberikan fasilitas free breakfast. Wifi di kamar OK tanpa password yang merepotkan. Secara umum meski dengan harga ekonomi, tapi kepuasan menginap terpenuhi.
Response from Setiawan Nanang on 2016/7/16
Heya! Dear Bapak Mulyono, Salam hangat dari POP! Hotel Gubeng Surabaya... Terima kasih atas kunjungan dan telah memilih Hotel POP! Gubeng sebagai tempat menginap. Kami juga mengucapkan terima kasih kepada Anda yang telah meluangkan waktu untuk berbagi pengalaman menarik selama tinggal di hotel kami. Hotel POP! Gubeng adalah hotel bujet yang mengedepankan kenyamanan tamu, kamar yang bersih, tempat tidur yang nyaman dan pelayanan staff (POP! Champs) yang ramah. Meskipun harga kami adalah harga untuk kamar saja, tetapi kami menyediakan complimentary breakfast untuk tamu hingga 3 orang dalam satu kamar. Senang sekali mengetahui Anda puas atas pelayanan dan fasilitas kami. Kami akan selalu menjaga standar pelayanan dan fasilitas kami untuk kepuasan para tamu dan pelanggan setia kami. Kami akan menjadikan komentar anda sebagai motivasi, agar menjadi lebih baik lagi. Kami tunggu kehadirannya kembali di Hotel POP! Gubeng, dan kami siap menyambut serta memberikan layanan terbaik kami. Have a poppin' day!

8/10 Good

Belanda, Amsterdam

Liked: Staff & service
Grappig hotel.
Om 8:30 ochtend ging men opeens dansen met erg harde muziek in de ontbijtzaal. Dus mocht u willen dansen? Ga u gaan.
Response from ahm-harrispop-gubeng@tauzia.com on 2016/12/24
Heya! Dear Our Value Guest, Warmest greeting from POP! Hotel Gubeng Surabaya.. First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay. We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future. Have a Poppin' Day Harry Permana Putra Asst. Hotel Manager

6/10 Okay

Wai Kit, Hong Kong

Disliked: Room comfort
價錢合理，位置方便
位置近火車站及商場(走路約15-20分鐘)。 客房清潔一般，在洗臉盆附近有很多蟻。房間比較小，而且只有一個打不開的窗。附近沒有高樓，窗外可看到很遠。我的房價包含早餐，但早餐味道一般。 對於短暫逗留的旅客比較適合。
Response from General Manager on 2016/9/13
Heya! Warmest greeting from POP! Hotel Gubeng Surabaya.. Thank you for your recent stay with us and many thanks for taking time to review us on your stay. POP! Hotel is a modern and stylish budget hotel, managed by TAUZIA Hotel Management, where the guest can have a "hassle free" stay. We are glad to know that you had a comfortable stay and a enjoyed the service and facilities. Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya. Have a poppin' day! Harry Permana Putra Asst. Hotel Manager

6/10 Okay

Envieta, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities
opini
di lorong menuju kamar terlalu gelap, tidak ada pencahayaan akses lift untuk tiap kamar di beri 2 kartu

10/10 Excellent

Lee Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort