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Reviews of Novotel Samator Surabaya Timur

4 out of 5
Novotel Samator Surabaya Timur
Jl Kedung Baruk 28 Rungkut, Surabaya

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 49 reviews" "
Rating 8 - Good. 15 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Loufranco

Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Novotel Samator Surabaya Timur on 2024/3/26
Dear Eugene,Thank you for your great score about our hotel. We are delighted to hear that you had a good experience with us. Looking forward to welcoming you back soon! Best regards,David C. KalaloGeneral Manager

2/10 Terrible

suhail

Stayed 4 nights in Dec 2023

8/10 Good

Chin Huat

Stayed 1 night in Sep 2023
Response from Novotel Samator Surabaya Timur on 2023/9/9
Dear Chin Huat,Thank you for the score of our hotel!We are glad that you enjoyed your visit and hope to see you again very soon.Sincerely,David C. KalaloGeneral Manager

6/10 Okay

Chin Huat

Stayed 1 night in Sep 2023
Response from Novotel Samator Surabaya Timur on 2023/9/5
Dear Chin Huat,Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager

10/10 Excellent

Adeleen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Novotel Samator Surabaya Timur on 2023/8/5
Dear Adeleen,Salam Hangat dari Novotel Samator Surabaya Timur.Kami sangat berterima kasih karena telah memilih Novotel Hotel menjadi tempat menginap Anda di Surabaya.Sangat menyenangkan bisa menerima tanggapan positif dari Anda. Dan kami akan memberitahukan ulasan Anda kepada team Novotel yang sudah membuat pengalaman menginap Anda menjadi berkesan. Kami yakin bahwa ulasan baik ini akan menjadi motivasi produktif untuk selalu meningkatkan kualitas layanan kami. Sekali lagi terima kasih telah memberitahukan pengalaman Anda selama di Novotel, dan kami menunggu kedatangan Anda selanjutnya. Hormat Kami,David kalalo General Manager

4/10 Poor

adi

Stayed 9 nights in Jun 2023

6/10 Okay

Ronnie

the breakfast buffet was limited, catering for the locals only
Stayed 1 night in May 2023

8/10 Good

Surya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Clean and spacious
Stayed 1 night in Dec 2020

6/10 Okay

Marc

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Stayed 3 nights in Oct 2020

6/10 Okay

Teri, Minneapolis

Business traveler
Liked: Staff & service, amenities
No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Stayed 5 nights in Feb 2020

8/10 Good

Theresia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Stayed 4 nights in Feb 2020

10/10 Excellent

BoonHeng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is quiet, clean and safe. Good for business meeting and family vacation.
Stayed 2 nights in Nov 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Stayed 1 night in Oct 2019

4/10 Poor

Selvia

Disliked: Staff & service, property conditions & facilities
Negative comment on Novotel Samator Surabaya
Hotel management is not up to standard - unfriendly and inflexible
Stayed 1 night in Oct 2019

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Pradyumna Avikara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2019
Response from Chairuddin Langkat on 2019/8/31
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Samator Surabaya Timur, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

8/10 Good

Thi Thu Thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice. But the service at the restaurant on 5th floor is rather slow (food serving and payment).
Stayed 1 night in Jul 2019
Response from Chairuddin Langkat on 2019/8/31
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for work trip
The hotel staffs are really friendly and helpful. The hotel is bright and the room comes with an additional USB port for charging in case you forgotten to bring along universal adaptor and it comes with nice desk for work. Peaceful and quiet, nothing much in the surrounding proximity but there is a minimart close to the hotel.
Stayed 2 nights in Jul 2019
Response from Chairuddin Langkat on 2019/8/31
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chairuddin Langkat General Manager

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities, room comfort
Good but not great
Check in seemed a bit slow. Couldnt understand why a minimum amount of toilet paper was left in my room after cleaning. On one occasion I called the operator to ask for more and was told some would be sent up to my room but after waiting a good while I had to go to reception to ask for some.
Stayed 5 nights in Jun 2019
Response from Chairuddin Langkat on 2019/7/5
Dear Marc, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our cleanliness and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome. It was just one thing was terrible. They were working for Ramadan display @ 2am, woke me up. Any kind of renovation should have been done during day time. However, we were compansated with free breakfast during our stay (2 days).
Stayed 2 nights in May 2019
Response from Room Division Manager on 2019/5/9
Dear Mr. Theo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Ari Perdana Room Division Manager

4/10 Poor

Husin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
not a good result
bad check in noisy room take long time for check out due to no staff at counter free parking is not accordingly has to wait confirmation from the gate to the front office for free parking
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from C. Langkat on 2019/6/29
Dear Anomymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

6/10 Okay

Lokadjaja

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel but.....
Nice hotel but not for the location, cleanliness of water of the pool, bad smelt in the bath room, water for shower not strong enough power
Stayed 3 nights in Dec 2018
Response from C. Langkat on 2019/6/29
Dear Lokadjaja, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and our product specially facilities in the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

Wowok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel quality standard is always promising. Never disappointing me. Love this hotel.
Stayed 1 night in Dec 2018
Response from C. Langkat on 2019/6/29
Dear Wowok, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from C.Langkat on 2019/6/29
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

8/10 Good

tarmidzi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from C.Langkat on 2019/6/29
Dear Tarmidzi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

Alfons James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from C. Langkat on 2019/6/29
Dear Alfons James, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in Samator
The hotel is located in a new building in the heart of Samator, with comfortable and modern facilities. I was welcome by friendly and helpful reception staffs. The restaurant presented (buffet and a la carte) delicious meals (Indonesian and Western) by equally-welcoming staffs. The room was spacious, well-designed and laid-out, blending well with the bathroom to make it homely. I enjoyed working out in the modern and well-equipped gym. However, the location is developing and a bit isolated, but the nearest big mall is just about 10 min. away by taxi. In months or years, the area has the potential to be a bubbling place. For now, if you are heading there, ensure taxi drivers read the address well (language differences), so as not to be driven to another Novotel, as I was on my check-in day! As a great traveller, I took this as one of those things and had fun being driven around Surabaya! I had a great time at Novotel Samator, and I will be staying there again.
Stayed 6 nights in Jul 2018
Response from C. Langkat on 2019/6/29
Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolerable Minor Issues, but Overall a Nice Stay!
Great new hotel ! Very comfortable ! A bit far from city centre but it has a spacious, comfortable room with strong wifi. Hence, no problem in ordering food via ride hailing apps. However it has some minor issues which I think can be improved, such as water not flowing into the sink properly, shower’s water power is a bit low. The room service is a bit slow in delivering simple request such as utensils. Despite those minor issues, the hotel is indeed a nice place to stay in Surabaya.
Stayed 1 night in May 2018
Response from C. Langkat on 2019/6/29
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

8/10 Good

SHIGEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Silfia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Aug 2023
Response from Novotel Samator Surabaya Timur on 2023/9/9
Dear Silfia,Thank you for the score of our hotel!We are glad that you enjoyed your visit and hope to see you again very soon.Sincerely,David C. KalaloGeneral Manager

6/10 Okay

Shulan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Hajime

Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Novotel Samator on 2022/7/1
Dear W, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David C. Kalalo General Manager

4/10 Poor

TAKEBari, 仙台市

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
タオル人数分用意されておらず、 その他の物も同樣。 シャワーヘッドが壊れていて浴室中水浸し。 何故か体が痒い。 ローカルロスメンですが他所のクオリティは上がってますよ。
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

JaeHoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Chairuddin Langkat on 2019/8/31
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

HYUNJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
대체로 만족했습니다.
호텔 시설과 친절함 청결은 아주 좋았습니다. 그러나 주변에 편의 시설이 거의 없었어요. 공항은 가까운 편입니다.
Stayed 2 nights in May 2019
Response from C. Langkat on 2019/6/29
Dear Hyunjun, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Excellent

Kyungsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from C. Langkat on 2019/6/29
Dear Kyungsoo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean new building, good facility, but poor service.
Stayed 2 nights in Feb 2019
Response from C. Langkat on 2019/6/29
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

8/10 Good

KS, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
再開発地域の最新ホテル
数ヶ月前に新築されたばかりのホテル。併設予定のショッピングモールを含む周りの高層ビルは建設中。 ホテル自体は，新築のため，美麗。部屋も広く，朝食付きで宿泊料金は日本円で5000円以下で極めてリーゾナブルな料金で高級ホテルに滞在が可能。
Stayed 4 nights in Mar 2018
Response from Chairuddin Langkat on 2018/4/23
Dear Mr. KS We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur recently. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chairuddin Langkat General Manager