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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
Luxury Surabaya hotel connected to a shopping center, steps from Ciputra World Mall

Choose dates to view prices

Hotel Ciputra World Surabaya blends luxury and convenience. Enjoy massages and aromatherapy at the spa, shop on-site, and grab coffee at the café. The property offers dry cleaning, an outdoor pool, and a children's pool. It's near Ciputra Golf Club.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Parking available
  • Gym
The current price is NT$1,860
NT$2,250 total
includes taxes & fees
Dec 19 - Dec 20

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 355 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 398 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225

What's nearby

  • Ciputra World Mall - 1 min walk - 0.0 km
  • Surabaya Town Square - 15 min walk - 1.3 km
  • Surabaya Zoo - 2 min drive - 2.0 km
  • Lapangan Thor Stadium - 2 min drive - 1.4 km
  • Taman Bungkul - 2 min drive - 2.4 km

Getting around

  • Kertomenanggal Station - 9 min drive
  • Surabaya Pasar Turi Station - 20 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪XXI Lounge - ‬2 min walk
  • Paradise Dynasty
  • ‪Pancious - ‬1 min walk
  • Saigon Delight
  • ‪My Kopi-O! - ‬1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Luxury hotel near Ciputra World Mall
Located close to Ciputra Golf Club, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides a grocery/convenience store, shopping on site, and a coffee shop/cafe. Indulge in aromatherapy, a body scrub, and a massage at the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
  • A porter/bellhop, free newspapers, and a front-desk safe
Room features
All 212 rooms offer comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and electric kettles

Similar properties

2 restaurants, international cuisine
Vasa Hotel Surabaya
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.0 out of 10, Wonderful, 147 reviews
The price is NT$2,030
NT$2,457 total
includes taxes & fees
Dec 7 - Dec 8
Vasa Hotel Surabaya

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 302,500 to 302,500 for adults and IDR 151,250 to 151,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 500000.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 302500 to 302500 for adults, and IDR 151250 to 151250 for children
  • Airport shuttle fee: IDR 440220 per vehicle (one-way)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 500000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 7:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–5:00 PM.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of 2025/12/5, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on 2025/12/19 start from NT$1,860, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-out is at noon.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 440220 per vehicle applies.

Where is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International located?

Situated in the business district, this luxury hotel is steps from Ciputra World Mall and 7.6 mi (12.2 km) from Ciputra Golf Club.

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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 252 reviews
Rating 8 - Good. 94 out of 252 reviews
Rating 6 - Okay. 15 out of 252 reviews
Rating 4 - Poor. 10 out of 252 reviews
Rating 2 - Terrible. 1 out of 252 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Perseus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025

10/10 Excellent

CHAN FAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ozy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024

10/10 Excellent

Him

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024

8/10 Good

Stephen Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022

4/10 Poor

mehmet engin

Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022

8/10 Good

Leonard

Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023

8/10 Good

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも利用させて頂いております。今回の滞在も快適に過ごせました。ロビーのACが早く修理されると良いですね。また、サウナの近くにロッカーが有れば、より使いやすいですね。
Stayed 3 nights in May 2025

8/10 Good

makoto

Liked: Cleanliness, staff & service, property conditions & facilities
次回、泊まるつもりです。
Stayed 3 nights in Apr 2025

6/10 Okay

Hideo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
壁が薄く隣りの部屋のいびきがうるさくて眠れませんでした。いいホテルですが、電源の場所が不便だったり、お湯の調整が難しかったりと設備が微妙です。朝食は豊富ですが、寿司が腐っていて吐き出しました。
Stayed 2 nights in Feb 2025

10/10 Excellent

Ryo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもきれい。快適な滞在ができとても良かったです。朝食もとても美味しかった
Stayed 1 night in Sep 2024

10/10 Excellent

Naoki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもスタッフの対応が良いホテルです。チェックアウト後、服を部屋に忘れたのですが、急いで見つけて届けてもらいました。朝食も目移りするくらい豪華なビュッフェです。
Stayed 1 night in Apr 2024

4/10 Poor

Bernard Fabio

Disliked: Property conditions & facilities, room comfort
AC kamar kurang dingin. Corridor gelap dan tdk ada AC...
Stayed 2 nights in Feb 2024

10/10 Excellent

Tri Yuli

Liked: Cleanliness, property conditions & facilities, room comfort
Nyaman, bersih, utk resepsionis kurang pelayanannya, kurang cepat tanggap, dan masih pilih" konsumen utk menawarkan program hotel, misal seperti member club,
Stayed 1 night in Jun 2022

6/10 Okay

Toru

Liked: Cleanliness, staff & service
WiFiがあまり強くない
Stayed 10 nights in May 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tidak rekomendasi u/ keluarga.

Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
Stayed 1 night in Dec 2021

4/10 Poor

Yuki

Disliked: Staff & service

Not so good

We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat nyaman dan nagih
Stayed 1 night in Oct 2021