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Reviews of Four Points by Sheraton Surabaya, Tunjungan Plaza

4 out of 5
Four Points by Sheraton Surabaya, Tunjungan Plaza
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java

Reviews

9.4

Exceptional

Rating 10 - Excellent. 165 out of 242 reviews" "
Rating 8 - Good. 64 out of 242 reviews" "
Rating 6 - Okay. 10 out of 242 reviews" "
Rating 4 - Poor. 2 out of 242 reviews" "
Rating 2 - Terrible. 1 out of 242 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Chi

Stayed 1 night in Feb 2024

10/10 Excellent

BAYU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Four Points Tunjungan Plaza Team on 2024/1/17
Dear Bayu,Thank you for choosing to stay with us at Four Points by Sheraton Surabaya Tunjungan Plaza! We are delighted to hear that you enjoyed your time with us. Your positive feedback is truly appreciated. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Safe travels,The Four Points Tunjungan Plaza Team

10/10 Excellent

Andri

Stayed 1 night in Dec 2023
Response from The Four Points Tunjungan Plaza Team on 2024/1/17
Dear Andri,Thank you for choosing Four Points by Sheraton Surabaya Tunjungan Plaza for your stay! We're thrilled to hear that you enjoyed your time with us. Our team works hard to provide a memorable experience, and it's always rewarding to receive positive feedback. We hope to welcome you back soon for another wonderful stay.Safe travels,The Four Points Tunjungan Plaza Team

10/10 Excellent

Khunthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Four Points Tunjungan Plaza Team on 2024/1/17
Dear Khunthur,Thank you so much for choosing to stay with us at Four Points by Sheraton Surabaya Tunjungan Plaza! We're delighted to hear that you enjoyed your stay. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.Safe travels,The Four Points Tunjungan Plaza Team

10/10 Excellent

PIN HAN

Stayed 5 nights in Nov 2023
Response from The Four Points Tunjungan Plaza Team on 2024/1/17
Dear Pin Han,Thank you for choosing Four Points by Sheraton Surabaya Tunjungan Plaza for your stay! We're delighted to hear that you had a great experience. Your positive feedback means a lot to us, and we hope to welcome you back for another wonderful stay soon.Safe travels,The Four Points Tunjungan Plaza Team

10/10 Excellent

KANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and yummy breakfast
Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Stayed 2 nights in Nov 2023
Response from The Four Points Tunjungan Plaza Team on 2024/1/17
Dear Kana, Thank you for choosing to stay with us at Four Points by Sheraton Surabaya Tunjungan Plaza! We're delighted to hear that you enjoyed your time here. Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful experience.Safe travel,The Four Points Tunjungan Plaza Team

10/10 Excellent

WANG MENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

DEXTER

Stayed 2 nights in Aug 2023

10/10 Excellent

kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
Stayed 2 nights in Aug 2023

4/10 Poor

Evelyn

Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 3 nights in May 2023

10/10 Excellent

Muhammad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs and food were excelent.
Stayed 2 nights in May 2023

8/10 Good

Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Chan

10/10 Excellent

C

Stayed 1 night in Dec 2022

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short trip to Surabaya
Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Stayed 2 nights in Aug 2022

10/10 Excellent

Leony

Stayed 1 night in Aug 2022

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2022

8/10 Good

Richard

Stayed 2 nights in May 2022

8/10 Good

Santi

Stayed 3 nights in Dec 2021

10/10 Excellent

VIJAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Very clean and comfortable Friendly and well mannered staff
Stayed 1 night in Nov 2021

10/10 Excellent

jelita eka

Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Bella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospiltality
The staff is so nice and helpfull, breakfast menu has a lot of option. I enjoy my stay in here and definetely will go back again.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pretty new hotel in the central of the city Mall Tunjungan Plaza, very convenient for strolling around the 6 malls. Travel with family with a child, liked the overall hotel ambience, nice pool special for kids, although not like a waterpark but its very safe. Staff are all very attentive, service is good. Room wise, I had a nice big bed so we can sleep conveniently with our child, and big and soft pillows too. Big yes for location and bed quality.
Stayed 1 night in Mar 2021
Response from Arie Ard on 2021/3/10
First all we would like to thank you for good feedback to us. We hope you have enjoyed your stay with us at Four Points by Sheraton Surabaya Tunjungan Plaza. We strive to make the experience at here one you will remember forever. Your encouraging review will help us constantly improve our Hotels quality and services, and also we hope to welcome you back again when you visit The City of Heroes again, near future! We love having you here. We are flexible and easygoing, but never compromise their standard. And also we are know what they want and go for it. Looking forward to welcoming you back again at Four Points by Sheraton Surabaya Tunjungan Plaza soon. Thank you and Regards

10/10 Excellent

bagus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Arie Ard on 2021/3/10
First all we would like to thank you for good feedback to us. We hope you have enjoyed your stay with us at Four Points by Sheraton Surabaya Tunjungan Plaza. We strive to make the experience at here one you will remember forever. Your encouraging review will help us constantly improve our Hotels quality and services, and also we hope to welcome you back again when you visit The City of Heroes again, near future! We love having you here. We are flexible and easygoing, but never compromise their standard. And also we are know what they want and go for it. Looking forward to welcoming you back again at Four Points by Sheraton Surabaya Tunjungan Plaza soon. Thank you and Regards

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded
Upgraded to Sheraton Hotel Surabaya 5 stars hotel for a 4 stars hotel price
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Upgrade to 5 stars hotel
Upgraded to Sheraton Hotel Surabaya Best service, best hospitality
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Norazlin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a very clean hotel with very friendly staff.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay
We are pleased with all the services, very nice variety breakfast, lovely hospitality and handy position.
Stayed 3 nights in Jan 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staycation!
It surpassed my expectation. Every staff was all very friendly and helpful. Kudos to whoever trained the staff! This four star hotel deserves a five star review. Breakfast super nice with mixture of western n eastern menu. Delicious n authentic tastes for room service menu as well. Good value for the money too. Changed room because of the smoking smell n they changed it right away with no hassle. Got the top floor n corner. Very nice view from the room. We stayed in premium type room. It was spacious n comfy. Bathroom had a bathtub. We stayed for four days. Best staycation. Thank you FP!
Stayed 3 nights in Dec 2019

10/10 Excellent

Soon Li

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Yoshiaki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and its attached to the best mall in Surabaya , so extremely convenient.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Raihan Binti

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best!
Excellent service!Everyone (the concierge, security, reception, housekeeping, dining waiters) were very well mannered and accommodating especially to my mom who needed assistance. Surely will come back here again!
Stayed 4 nights in Nov 2019

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

10/10 Excellent

zafer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
fantastic
Stayed 3 nights in Oct 2019

8/10 Good

Kent

Liked: Property conditions & facilities, room comfort
Average stay
Usually I am satisfied with this Hotel but this stay I am disappointed, I am requesting non smoking room but they said it's full and give me smoking room. I checked into the room and find a used head shower hanging in the bathroom
Stayed 1 night in Oct 2019

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019