Apartment, 3 Bedrooms (Penthouse) | Iron/ironing board, free WiFi, bed sheets
Check availability

Reviews of First Light Mooloolaba, Ascend Hotel Collection

4 out of 5
First Light Mooloolaba, Ascend Hotel Collection
25/27 First Avenue, Mooloolaba, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 134 out of 226 reviews" "
Rating 8 - Good. 65 out of 226 reviews" "
Rating 6 - Okay. 17 out of 226 reviews" "
Rating 4 - Poor. 5 out of 226 reviews" "
Rating 2 - Terrible. 5 out of 226 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Stayed 2 nights in Mar 2024
Response from First Light Team on 2024/4/1
Thank you for your great review of the property!

8/10 Good

Melissa, BARGARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property in a great area, with our only issue being the size of the unit (802) is very small. There is only a 2 seater lounge in a very small living area. For a couple it is OK however this is a 2 bedroom unit. I would hate to have 4 people in here. The unit was spotlessly clean and the staff very friendly. It is walking distance to the Esplanade and Coles shopping centre. We recommend for a couple. It is good value for money.
Stayed 2 nights in Feb 2024
Response from The Team at First Light Mooloolaba on 2024/2/26
Thank you for your review of First Light Mooloolaba. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the easy acces to everything, friendly staff they were very kind easy going and explained everything well when we checked in 👍
Stayed 4 nights in Feb 2024
Response from The Team at First Light Mooloolaba on 2024/2/26
Thank you for review of First Light Mooloolaba, we are pleased you had a great experience with us.

10/10 Excellent

Jennifer

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed here twice and I really love it! Feels like home.
Stayed 6 nights in Feb 2024
Response from The Team at First Light Mooloolaba on 2024/2/26
Thank you for your review of First Light Mooloolaba and we do hope to see you again at the resort.

8/10 Good

Melphoebe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and unit well equipped.
Stayed 3 nights in Jan 2024
Response from First Light Team on 2024/2/1
Thank you, Melphoebe for your review!

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location within walking distance to the main esplanade and beach.
Stayed 3 nights in Jan 2024
Response from The Team at First Light Mooloolaba on 2024/1/21
Thank you for your review of First Light Mooloolaba.

10/10 Excellent

Kristy

Stayed 2 nights in Jan 2024
Response from The Team at First Light Mooloolaba on 2024/1/15
Thanks, Kristy, for your great review!

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from First Light Mooloolaba on 2024/1/12
Thank you for your great review!

6/10 Okay

Wei Loong

Stayed 3 nights in Dec 2023
Response from First Light Mooloolaba on 2024/1/12
Thank you Wei for taking the time to rate the property.

8/10 Good

Pitambar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from First Light Team on 2023/12/22
Thank you Pitambar for your review of the property.

8/10 Good

Beth

Stayed 4 nights in Dec 2023
Response from First Light Team on 2023/12/18
Thank you Beth for your review of First Light Mooloolaba

10/10 Excellent

Mark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipt, clean and comfy. In a great location close to everything.
Stayed 2 nights in Dec 2023
Response from Front Office on 2023/12/15
Hi Mark, thank you for the great review! We appreciate the feedback and hope we can welcome you back sometime soon! Kind Regards, First Light Mooloolaba

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Felt like we were at home away from home. Would totally stay there again. Loved it.
Stayed 2 nights in Nov 2023
Response from First Light Team on 2023/12/5
Hi Amy, Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your time with us. We do hope we can welcome you back in the future. Kind Regards, Front Office

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and her friends had a great stay over schoolies week. So convenient to everything they needed. The unit was lovely although the lounge could have been a bit bigger.
Stayed 5 nights in Nov 2023
Response from First Light Mooloolaba on 2023/12/3
Good Morning Melissa, thank you for taking the time to leave such great review. Great to hear the girls enjoyed their week. We appreciate the feedback and hope we can welcome you again soon. Kind Regards, First Light Mooloolaba.

6/10 Okay

Tara

Liked: Cleanliness, amenities
Disliked: Staff & service
I had to spend a lot of time in the apartment due to bad weather. I stayed in a two bedroom apartment with limited access for one. Although it had modern facilities, it was not a comfortably furnished apartment, and the furniture was cheap and tired. For dining there were hard stools and a high bar bench instead of a table and chairs. There was also only a small sofa only suitable for two people (sitting very close!), and no coffee table or lamps in the open living/kitchen area. As a solo traveller it was manageable, but it is not enough seating for four people with two bedrooms. The ensuite was tiny but again ok for one, and clean. Definitely not enough room for a couple. I had expected to have access to a normal size bathroom when I booked an apartment. The lift security buttons were temperamental, so I got stuck in the lift a few times when it didn’t recognise my floor. I liked that it was close to the shops and beach.
Response from First Light Team on 2023/11/29
Hi Tara, Thanks for taking the time to leave us a review. It is very disappointing that you did not enjoy your room, We apologise for your issues reagarding the rooms size and the lifts. Your feedback is very much appreciated, and again it is very disappointing that your room did not meet expectations. We do hope that we can still welcome you back in the future. Kind Regards Management First Light Mooloolaba

8/10 Good

Anita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute apartment block.
Stayed 2 nights in Nov 2023
Response from The Team at First Light Mooloolaba on 2023/11/20
Thank you for your review of our apartments

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. It was a great break.
Stayed 6 nights in Nov 2023
Response from First Light Team on 2023/11/15
Hi Margaret, Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your time with us. We do hope we can welcome you back in the future. Kind Regards, Front Office

10/10 Excellent

Nicole

Stayed 4 nights in Oct 2023
Response from Res Team on 2023/10/31
Hi Nicole, Thank you for you 5/5 review! We look forward to welcoming you back to First Light Mooloolaba in the near future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & lovely room
Stayed 2 nights in Oct 2023
Response from The Team at First Light Mooloolaba on 2023/10/23
Thank you for your review of First Light Mooloolaba, we are so pleased you enjoyed your stay with us.

2/10 Terrible

Thomas

Stayed 2 nights in Oct 2023
Response from Front Office on 2023/11/8
Hi Thomas, Thank you for taking the time to leave a review of your experience at First Light Mooloolaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your feedback. Kind Regards, First Light Mooloolaba.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff, awesome room cleaners. Checkin was a breeze.
Stayed 2 nights in Sep 2023
Response from Front Office on 2023/10/4
Hi Mark, thank you for your lovely review. We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the future.Kind Regards

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Showing some wear and tear. Bedroom carpet not real clean but thats carpet.
Stayed 2 nights in Sep 2023
Response from Front Office on 2023/9/22
Hi Shane, Thank you for your fantastic 10/10 review! We are so pleased to hear that you enjoyed your stay with us. We have passed your feedback along to the owners of the unit to hopefully rectify the situation. We look forward to hopefully welcoming you back in the near future. Kind Regards,

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, amenities
I booked for 2 weeks and paid $3666 which was ok but I was put in a studio room for that price and if it wasn’t for one lovely staff member Shearna I would have been left if this tiny room for the duration of my stay! She was so obliging and endeavoured to make my stay as comfortable as possible! Shearna moved me to a larger ocean view room which made one our stay comfortable. Most of the other staff were not very helpful at all apart from the cleaners who worked very hard.
Stayed 14 nights in Aug 2023
Response from Front Office on 2023/9/22
Hi Pauline, Thank you for taking the time to leave us a review. After investigating this, I can see that you had booked and paid for a 2-bedroom studio for 14 nights. I am pleased to hear that you had a good interaction with Shearna as she provided a free of charge upgrade into a 2 bedroom apartment. We hope to welcome you back in the near future. Kind Regards,

4/10 Poor

Ian

Traveled with partner
Liked: Staff & service
We were given a second level unit with no view, limited light, little character. We needed to have lights on day and night. Not as advertised. Ensuite needed some attention re mould, and the toilet was a joke..you had to slide in sideways with a wall hard up against your knees. I’m only short, anyone tall would have si sit sideways on the toilet…funny when your young…no so much with age!
Stayed 4 nights in Aug 2023
Response from Front Office on 2023/9/22
Hi Ian, Thank you for taking the time to review our property. We apologise that you did not enjoy your stay with us. We do hope that we are able to welcome you back in the near future. Kind Regards,

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed at this property and it does not disappoint. Reception was friendly and professional. Rooms clean, comfortable and convenient. Only feedback would be nice to have beach towels.
Stayed 2 nights in Aug 2023
Response from Front Office on 2023/8/30
Hi Michelle, Thank you for your lovely 5 out of 5 review! We are so pleased to hear that you enjoyed your stay with us. We hope to welcome you back in the near future! We keep our beach towels at reception so please do not hesitate to ask when you are here next.Kind Regards

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023
Response from Front Office on 2023/8/31
Hi Errol, Thank you for your review. We are so glad to hear you enjoyed your stay!We look forward to welcoming you back soon!Kind Regards

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Jul 2023
Response from Front Office on 2023/8/31
Hi Dane, Thank you for your fantastic review of your stay with us. We are so pleased to hear that your stay with a 5 out of 5 stay and we do hope to welcome you back soon for another 5 out of 5 stay!Kind Regards

8/10 Good

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view from upper level apartment. Quieter being one road back from Esplanade
Stayed 9 nights in Jul 2023
Response from Front Office on 2023/8/31
Hi Chris,Thank you for taking the time to revied our property. We are thrilled to hear that you enjoyed your stay and the view while with us. We do hope to see you again in the near future for another great stay!Kind Regards

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great spot with easy access to everything Mooloolaba has to offer.
Stayed 3 nights in Jul 2023
Response from Front Office on 2023/8/31
Hi Craig,Thank you for your wonderful review. We are thrilled to hear that you had a 5 out of 5 star stay with us and enjoyed your time in Mooloolaba!We hope to see you again soon.Kind Regards

6/10 Okay

Alex-Kate

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location, but the apartment was a bit of a bummer. Located directly outside the gym, noisy and the smell wasn’t pleasant walking through the hallway. Balcony was not a balcony, more so a wind tunnel, with a view of a few plants in the garden and a wall. Right next to the pool, which was loud. The garden was also full of cigarette butts. Upon arrival our door would not shut. Could have been better, but you get what you pay for.
Stayed 2 nights in Jul 2023
Response from Front Office on 2023/8/31
Hi Alex,Thank you for taking the time to review our property. While we are glad you to receive your feedback, we are deeply disappointed that we did not meet your expectations on this occasion. Please rest assured that we will pass on the feedback about the cleanliness of the garden as this is not the level of standards that we aim to achieve. We do hope to welcome you back in the near future.Kind Regards

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
First Light was lovely with nice people and a beautiful location. I will definitely book there again.
Stayed 5 nights in Jul 2023
Response from Shearna on 2023/7/21
Hi Jennifer, I'm so glad to hear you enjoyed your stay, wishing you safe travels back to Guam - and Thank you for our little treats :)Make sure to call us direct to book next time and I will make sure to give you a return discount :)Warm regards

6/10 Okay

Marissa

Traveled with family
The location of the property is great. Good access to the local area and attractions. The apartment was average for the price paid. Unfortunately the blinds in the apartment have been installed incorrectly and do not have block out features so a lot of light enters the room at night making it hard to sleep. The stove also was not working and the shower head in both bathrooms were not working correctly. Staff did record our feedback so hopefully the concerns will be resolved.
Stayed 2 nights in Jul 2023
Response from Adelle on 2023/7/16
Hi Marissa, Thank you for taking the time to write this review. We agree First Light is a fantastic location and close to all the Mooloolaba can offer including the stunning beaches.Please know we encourage our guests to report any maintenance issues as soon they have been found to Reception for our maintenance team to resolve. Your feedback was noted and has been addressed. Warm regards

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Front Office on 2023/8/31
Hi Nicholas, Thank you for your great review. We hope to see you again soon!!Kind Regards

8/10 Good

Sara

Traveled with family and small children
Thank you to the staff at First Light Mooloolaba for being most helpful during our stay. Pros: modern, quiet, great location, staff work ethic, friendliness and helpfulness, foxtel, good internet and wifi, good amount of storage in rooms, loads of dining options, groceries nearby, generally quite clean, hair dryer provided, safe parking, fast elevator. Cons: apartments are a little small- even the 2 bedroom, bathroom is ready for a deep clean, rain shower head and water pressure was not great, seals on shower glass need replacing, toilet is narrow, keys did not work on public access doors (staff did their best to help and we could get around this), power outlets were behind the beds and not totally accessible, dryer took forever to dry clothes, no booklets to work tv, stovetop, oven, or microwave which were not easy to use, parking not suitable for large 4x4s.
Stayed 4 nights in Jun 2023
Response from Shearna on 2023/7/8
Thank you for your feedback Sara, We appreciate you bringing some maintenance items to our attention, we are looking into them right away. We are also as we speak setting up new room commendium's to help with the appliances in the apartment. Thank you again for your feedback, we appreciate it and hope you enjoyed your stay.

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, excellent apartment.
Stayed 2 nights in Jun 2023
Response from Emily on 2023/6/12
Hi Helen,Thankyou so much for taking the time to leave us a kind review.We hope to see you again soon.

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. The accommodation had everything I needed for my stay. Thank you
Stayed 2 nights in Jun 2023
Response from Emily on 2023/6/12
Hi Ben,Thankyou for leaving us with a review. We hope to welcome you back again soon.

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located and very close to the sea and shops. The apartment is well equipped and very clean. The staff are very friendly and attentive. The price is cheap.
Stayed 2 nights in Jun 2023
Response from First Light Team on 2023/6/9
Hi Wei, thank you so much for the great review and we are so happy you enjoyed your stay!Our location is perfect for a Sunny Coast getaway!We hope to see you again soon :)

10/10 Excellent

Ana Paula

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Main point, the receptionist is very friendly and polite. My first time at this location and i just loved everything. Thanks
Stayed 2 nights in Jun 2023
Response from Sha on 2023/6/5
Hi Ana, Thankyou for the kind words, We are glad we got the wifi sorted for you, and you decided to stay on :) We hope you continue to enjoy your stay, please let us know if there is aything you need.

6/10 Okay

Bruce

Traveled with family
Liked: Amenities
Good location. Unit did not have a nice smell on arrival and for the duration. Fridge also had a smell every time you opened it, maybe fish left in it at some stage. If using the toilet we ended up using the main bathroom unit as if you are anything over 4 foot tall your legs hit the wall. Also be aware of which currency you are being charged at, USD instead of AUD
Stayed 2 nights in Jun 2023
Response from First Light Team on 2023/6/4
Hi Bruce,Please confirm if you had advised the reception when you could of your concerns regarding the room smell during the reception hours?We hope that we were able to resolve your issue if it was raised.Kind Regards

10/10 Excellent

Stephan

Liked: Cleanliness, amenities, property conditions & facilities
Close to everything. Staff at desk were very pleasant and very helpful.
Stayed 2 nights in May 2023
Response from Emily FIRST LIGHT on 2023/5/29
Hi Stephan,We are pleased to hear of your lovely comments from behalf of the team here at First Light Mooloolaba.We hope to see you again for another stay.

8/10 Good

Michael

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location close to beach, shops and eateries. Facilities were great as we had all the kitchen appliances and a washing machine which was very useful. Could have been cleaner. We stayed a week and hadn't been left enough toiletries to cover that so had to keep going to ask which was a bit annoying, i.e. 2 toilet rolls for 2 people for a week. Easy access and parking. Would stay again.
Stayed 7 nights in May 2023
Response from Emily on 2023/5/28
Hi Michael,Thankyou for leaving a review. We have passed on the feedback to the housekeepers to ensure that the rooms will be well stocked as per the procedure.We apologise about the lack of supplies in your apartment.We hope to see you again for another stay in Mooloolaba.

10/10 Excellent

Lidia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Team First Light on 2023/5/26
Hi Lidia,Thankyou for taking the time to leave our team with a kind review.We hope to see you again soon

8/10 Good

Kenn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Team First Light on 2023/5/26
Hi Kenn,We appreciate the time you have taken to provide our team with a 4 star review.We hope to see you again for your next stay in Mooloolaba.Kind Regards

10/10 Excellent

Johanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Apr 2023
Response from Emily on 2023/5/19
Hi Johanna,Thankyou for leaving the team with a kind review.We hope to welcome you back in future.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, property conditions & facilities
Dry close to everything
Stayed 2 nights in Apr 2023
Response from Emily on 2023/5/19
Thankyou for taking the time to leave a review! We hope to see you again soon!

10/10 Excellent

Michael

Stayed 4 nights in Mar 2023
Response from Emily on 2023/5/19
Hi Michael,Thankyou for taking the time to leave us with a lovely 5 star review, we hope to see you again soon.

8/10 Good

Kerri

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Even though it was a street back from the beach, it was still very close to everything and could walk to almost everywhere you wanted to go
Stayed 4 nights in Mar 2023
Response from Shearna on 2023/4/9
Thank you for the review, we are glad you enjoyed the convenience of our great location, We look forward to hopefully seeing you again in the future

8/10 Good

James

Stayed 3 nights in Mar 2023
Response from Emily on 2023/5/19
Hi James,We hope you had a great time in Mooloolaba.See you again next time.

10/10 Excellent

scott

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Em on 2023/5/19
Hi Scott,Thankyou for your lovely 5 star rating. We hope to welcome you back again in future.Kind Regards,Emily

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was fabulous. It was within an easy walkable distance to the beach shops restaurants and supermarkets. The apartment itself was a good size well kept and clean. The reception staff was very good. We had an initial problem with the internet but eventually it was sorted after reception staff persevered with it. The terrace was long and narrow and only gott a little bit of sun
Stayed 7 nights in Mar 2023
Response from Shearna on 2023/3/23
Thank you for staying Joyce, I'm so glad we got the internet sorted for your grandaughter's schooling, can't wait to hopefully see you again next year, when you are back from Scotland! Safe Travels home my friends!