Find hotels in Sunrise Desert Vistas, Phoenix

"My room had an intense smell of smoke from a fire that recently occurred in that room or the room below or next to it. I called the front desk to switch rooms. Unfortunately, they said they were sold out so they couldn’t move me to another room. So the front desk came up to my room and brought me a spray bottle full of cleaning disinfectant. I had the staff smell my room and they agreed how bad it smelled. Again, she couldn’t do anything to help me other than spray the disinfectant all over. I did so and it did nothing to help. My complaint is with the manager allowing that room to be rented out. That room should be off the market unit they address the issue. The hotel was nice and clean with no complaints other than the smell in my room being so overpowering I got about 2-3 hours of sleep. The manger allowing that room to stay open should be audited and demoted or at minimum held accountable for this failure to provide every guest with the best experience. "

"The room itself was fine and the pool area was enjoyable, but unfortunately the overall experience was very disappointing. We were told the restaurant would have a 20-minute wait for breakfast, but it took nearly an hour just to be seated. After that, service was so slow we had to leave without eating so we could return to our room before the 11:00 a.m. checkout. We also requested a noon checkout but were not accommodated. Service throughout the property felt consistently unhelpful and unpleasant, which made the stay far from welcoming. Unfortunately, the highlight of the visit was when the valet brought our car so we could leave. "

"We got there & were told they had overbooked the hotel so they didn’t have a room for us. They had taken the liberty to book us into the Hampton Inn down the street. It was an embarrassing situation for us as she loudly announced in front of other people the situation. We had driven 8+ hours that day & we’re not happy to be greeted by that news. The desk clerk at the Hampton Inn indicated that this was far from the first time this has happened with them. I will not book a Hyatt Hotel again anywhere."

"Good place, next to highway and chick fil a would recommend "

"An old hotel that was being refurbished but not so well. Room very plain. Bathroom sink stopper had no adjustment rod, laminate floors in bathroom were starting to crack. No complimentry bottled water,only 1 tiny shampoo bottle. Very strange access to our 3rd floor room. After entering hotel,use elevator to 3rd flr which takes you outside to 3rd flr hotel porch then security door to enter 3rd floor rooms.(no stairs between elevator and 3rd floor security door to rooms.) However, once inside 3rd flr hallways to all rooms and access to emergency stairs on opposite side of hotel. Breakfast ok but not many choices. Continental breakfast. Would not choose this place next time."

"Great accomodations"

"The wi-fi was spotty at best. The breakfast was just OK. It was at a very noisy location. Would not stay there again. "

"Great location, within walking distance perhaps 10-12 minutes, if you are going to the princess light show. Toddler loved the kid pool play area. "

"Nice outdoor views and location. Staff were less than eager to be helpful. Had some questionable unauthorized charges to room 2 days after checkout and was difficult to track down answers and get reversed. "