Sunland Vacation Rentals

"Coffee machine did not work. TV did not work. The toilet had no lock. I paid for non functional room. I feel cheated."

"Always so clean, helpfull staff. Nice area."

"We've been staying at Hotel Burbank twice a year for at least 3 or 4 years. It has everything going for it EXCEPT they will not give you daily room cleaning service. All I really want is fresh towels and wastebaskets emptied. I don't think this is asking too much. Hotels did this before Covid, but now they are iffy because it saves them money by hiring fewer staff. Hotel Burbank tells you that all you need to do is request service the day before you want. So on check in, I ask and they assure me they are noting it down and it doesn't happen! I end up calling the front desk or stopping people servicing the empty rooms to get fresh towels. On the other hand, I'm saving money on the tip I put out that never gets picked up because no one comes. The location is great -- you can walk to nice restaurants and shops. The hotel itself offers some decent food choices. I'd give it higher marks if they would simply fulfill their promise of serving the room."

"I'm very disappointed in the dishonesty of this hotel. When we arrived the person checking us in gave us a parking pass along with our room keys. I informed him we had pets so I signed the pet fee waiver. The parking pass had no information to imply the parking wasnt included nor were we told when we checked in that it would be an add on (unlike the pet fee which we had to sign for). We went in and out of that lot at least 10 times and did not see any signage. Come to check out we were charged 160$ extra for parking. When I emailed the woman said it was in the fine print but why wasnt there an authorize charge request like with the pet fee or with say room service. You can "fine print" me all you want but its pretty sneaky and dishonest to give your guests a parking pass without informing them of the charge. Even the 4$ bottle of water in the room is clearly stated the price. Also the room we reserved was not available so we had to be downgraded to one with no outdoor space which was annoying because agian we reserved it for our pets. All I'm expecting from a business is transparency. They lable the bottled water, pet fee, room service ect with pricing. Why not parking?"

"This is an inexpensive motel by L.A. standards and the room was clean. However, the bathtub drain did not work well, so water began filling the tub at the beginning of my shower, so I didn't finish. The front desk offered to send a maintenance man, but I declined as it was 11 p.m. Also, the walkway to the elevator is outside and dark, so it's not secure, and the inside of the elevator was dirty."

"It’s great iconic hotel. I do have to say it is quite outdated which I did figure but the amenities were not the best and the staff didn’t know basic things about the hotel for example where the ice machine was. But charging 75 a day to keep your car on the property was one of the most egregious things of the trip. I get paid parking the hotel I work at does it but 75 a night… that is definition of gouging your guests. Maybe tie in free or discounted parking for guests. Room was clean and tidy. Restroom was shockingly small though."

"Check in was fast and the staff was very helpful. Unfortunately, we found out that our vehicle (after the fact) was damaged while parked at the Valet Parking and did not know this until we arrived home."

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"The room needs updating. Not enough electrical outlets, some didn't work. The lighting could be better. It was difficult to figure out how to turn lights on. The ambient light switch was all the way at the end behind a lamp between the second bed and the window. The switch by the door was useless and only lit a small portion. The bathroom didn't have enough spots to hang wet towels. Considering this is a room for a larger number of people, I'd expect the room to accommodate that number of people better. The fridge was leaking when we came in. The beds were comfortable, although I wish we could get a comforter for the sofa bed, not just blankets. The pool was a hit and the restaurant by the pool was very good. We had dinner and breakfast there. All the staff was amazing and accommodating, even getting us a back area elevator ride when a special event was taking up the lobby elevators and the wait was very long. Very appreciative."