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"Friendly and helpful staff."

"Great room service and very wonderful staff"

"Foreign traveller one night. Front office manager tried to overcharge me for laundry. I ended up just leaving my clothes there. Front office manager tried to overcharge me for breakfast. I ended up just telling him to skip it. Front office manager tried to overcharge me for airport shuttle bus. I just ended up just taking Gojek. When writer brought this up to front office manager he demanded the prices he wanted, argued in length with writer in the front lobby of the hotel in front of other patrons and his staff. Awful, stressful experience, will not be staying there again."

"Room was clean and spacious. Dinner in the restaurant was decent and affordable. Bed was comfortable and room was quiet, except Christmas music playing in the hallway in the morning (mid-January). Breakfast was good, even though we arrived just before it ended. Stepped out of the hotel into departures. Excellent value for an airport hotel. "

"Clean"

"Shuttle was helpful. "

"Rooms are clean however all venue’s area are not so clean "

"Stay at the penthouse 1001 but the room a bit dated and the aircon in the master bedroom was not working. Also some mould in both bathrooms sink so smell damp around the area. The breakfast not much selection and the pempek and model were terrible. I would not come back next time when I visit my parents in Palembang."