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萊思羅普-南斯托克頓凱藝套房飯店的評分

2.5 out of 5
萊思羅普-南斯托克頓凱藝套房飯店
16855 S. Harlan Rd, I-5 Louise Ave Exit, Lathrop, CA

評論

7.2

不錯哦

10 分，有夠讚；569 則評論中有 158 則" "
8 分，不錯哦；569 則評論中有 171 則" "
6 分，一般般；569 則評論中有 107 則" "
4 分，不太好；569 則評論中有 76 則" "
2 分，很糟糕；569 則評論中有 57 則" "

7.2/10

整潔度

7.8/10

員工素質

7.0/10

設施服務

6.8/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Chris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jose

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All clean
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Jimmy，wooster

喜歡：員工素質
於 2024 年 3 月住了 1 晚

6/10 一般般

VALERIE

喜歡：員工素質
於 2024 年 2 月住了 1 晚
-Management 於 2024年2月14日回覆
Hi Valerie, Thank you for the taking the time to fill out our survey. We appreciate your feedback and hope to better serve you in the near future.

4/10 不太好

Michael

親子旅遊
Didn’t like the staff unprofessionalism
於 2024 年 1 月住了 1 晚
`-Management 於 2024年2月14日回覆
Hi Michael, Thank you for your feedback in regards to your recent stay with us. On behalf of our entire staff, we sincerely apologize for any mishaps on your stay. Please reach out to our management team to better serve you. Thank you,

8/10 不錯哦

Nicole

商務旅客, 家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Rebecca at the counter was very nice and helpful. Carpeting seemed to be coming up away from the floor. Walls were peeling and looked like they might have had water damage or something. Didn’t feel that safe walking around the area but the door had 2 indoor locked so that was helpful. For some reason it was really light in our room even with the drapes closed. Kept waking up thinking it was day time but it was still the middle of the night.
於 2024 年 1 月住了 1 晚
-Management 於 2024年2月14日回覆
Hi Nicole, Thank you for your awesome review. We hope to better serve you in the near future. Please reach out to our management team for any questions in regards to futures stays. Thank you,

10/10 有夠讚

Ernesto

喜歡：設施服務
於 2024 年 1 月住了 1 晚
Management 於 2024年2月14日回覆
Hi Ernesto, Thank you for your awesome review. We are glad you were able to enjoy your stay with us. Please reach out to our team for future stays. Thank you,

8/10 不錯哦

Mohit

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Safe for stay
於 2023 年 12 月住了 1 晚
`-Management 於 2024年2月14日回覆
Hi Mohit, Thank you for your review. We are pleased to hear your feedback and hope to better serve you in the near future.Sincerely,

4/10 不太好

Jennifer Felmoca

家庭旅遊
Those were NOT queen sized beds, no matter what front desk says. The top lock was broken, so we used the chair for extra resistance just in case
於 2023 年 12 月住了 1 晚
-CA505 於 2024年1月3日回覆
Hi Jennifer, Thank you for your review. On behalf of our entire staff, we would like to apologize for any inconvenience this may have caused. We greatly appreciate your concern and will discuss with our management to ensure a smooth stay.

6/10 一般般

Jane

於 2023 年 12 月住了 1 晚
-staff 於 2023年12月27日回覆
Hi Jane, Thank you for your recent review. We hope to better serve you in the near future. Sincerely,

8/10 不錯哦

Bradley

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good o'night stay
Quick stop with the kids. Safe location, spacious rooms, great service. Pretty quiet location near gas and food options. Would stay again
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月17日回覆
Thank you for your awesome review. We look forward to you visiting us again in the near future. Best!

10/10 有夠讚

Holly

喜歡：整潔度、員工素質和住宿環境和硬體
Location is right off I5 and busy intersection. Noise all night from vehicles.
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月15日回覆
Thank you for your review! We appreciate you staying with us and look forward to see you again in the near future.Best!

2/10 很糟糕

veronica

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This was a terrible hotel, outdated, broken dressers, extremely dirty couch and floor. I do not recommend at all
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月15日回覆
On behalf of our entire staff, we are sorry for the inconvenience during your stay with us. We look forward to seeing you again in the near future.Best!

6/10 一般般

Malinda

親子旅遊
喜歡：員工素質
This is a very basic hotel with mismatched furniture and outdated amenities. It served a purpose on a long trip but it needs some extra time spent on cleaning.
於 2023 年 11 月住了 1 晚
staffcac05 於 2023年11月29日回覆
Than you for your review. You are greatly appreciated. We hope to better serve you in the near future.Sincerely,

10/10 有夠讚

Mohit

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place
於 2023 年 11 月住了 1 晚
staffcac05 於 2023年11月29日回覆
Thank you for your awesome review. You are greatly appreciated. Have a great day!Sincerely

2/10 很糟糕

Noretta

不喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚
GM 於 2023年12月16日回覆
Hi NorettaThank you for rating the hotel. We'd like to hear your feedback on how we can improve. Please contact us at the property. We look forward to hearing from you.

8/10 不錯哦

Rodney

喜歡：員工素質
不喜歡：住宿環境和硬體
Clean but worn.
Quiet place, nice pool area, decent breakfast, service was fine. But the condition of the rooms was poor, raggedy furniture, one lamp with a wiggly shade. Clean, but worn out.
於 2023 年 11 月住了 1 晚
Staff 於 2023年11月20日回覆
Thank you for your review. We hope to see you again and better serve you.

8/10 不錯哦

Maritza，Salinas

喜歡：整潔度
於 2023 年 11 月住了 1 晚
jt 於 2023年11月10日回覆
Thank you for your survey. We appreciate you.

8/10 不錯哦

Jairo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice and quiet.
於 2023 年 11 月住了 1 晚
jt 於 2023年11月10日回覆
Thank you for your awesome review. Have a great day!

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
DO NOT STAY HERE!!! IT'S DIRTY AND HAS BUGS
The first room we received SMELLED TERRIBLE. The second room we received was a DISASTER, HAD BUGS, and looked like it had been fumigated. The hotel refused to give us back our deposit or a refund for the room. We immediately left and went to another hotel. I would never stay here again.
This is what we saw as soon as we walked into the 2nd room.
於 2023 年 10 月住了 3 晚
staffcac05 於 2023年10月25日回覆
On behalf of our entire staff, we would like to apologize for any inconvenience this may have caused you. We hope for a better experience in the near future. Sincerely

10/10 有夠讚

Felix

於 2023 年 10 月住了 1 晚
jt 於 2023年11月10日回覆
Thank you for your review. We appreciate your business and look forward to seeing you again.

8/10 不錯哦

kimberly

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay
於 2023 年 9 月住了 1 晚
Joe 於 2023年10月7日回覆
Thank you for your recent stay with us Kimberly. We hope to see you again in the near future.Sincerely

8/10 不錯哦

Olga

於 2023 年 10 月住了 1 晚
cac05 於 2023年11月1日回覆
Thank you for your review. It was a pleasure to serve you. Hope to see you in the near future.

10/10 有夠讚

Ivan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service
於 2023 年 9 月住了 2 晚
JOE 於 2023年10月3日回覆
Hi Ivan, Thank you for your recent stay with us. We are glad we were able to host you. Sincerely,JoeAGM

10/10 有夠讚

Adriana

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay
We got the suite and it was nice , very clean spaceous, the pool looked so nice and clean. The pillows are soooo damn comfortable !! Very clean, the bathroom was big !!! Had a nice relaxing stay. The front staff was so nice and very quick.
於 2023 年 9 月住了 1 晚
Joe 於 2023年9月30日回覆
Hi Adrianna, Thank you for you awesome review. We really appreciate you. Hope to see you in the near future.Thank you,Joe TautoloAGM

10/10 有夠讚

Gabriel

家庭旅遊
喜歡：整潔度和員工素質
Soccer tournament
Overall the stay was good, just the couch’s mattress is so wear out that when you lay down you can feel the metal on your ribs. Not comfortable at all. Definitely need an upgrade.
於 2023 年 9 月住了 1 晚
Joe 於 2023年9月30日回覆
Hi Gabriel, Thank you for your review. We are glad you enjoyed your stay. We hope to see you again in the near future.Best,Joe TautoloAGMComfort Inn-Modesto

2/10 很糟糕

Lori

不喜歡：整潔度、設施服務和住宿環境和硬體
The pool was clean & pretty. When you walk into the lobby, that was nice. The rooms were old and ugly. They had no vending machines. And the continental breakfast, what a joke!!! The amount of money they are charging! OMG!! I should be refunded, it is not worth the $112. A night i paid.
於 2023 年 9 月住了 2 晚
cac05 於 2023年10月8日回覆
We are very sorry for the unpleasant experience you had with us. Please reach out to our team to better assist you in the near future. Sincerely

2/10 很糟糕

Juan，Fresno

於 2023 年 8 月住了 1 晚
staffcac05 於 2023年10月8日回覆
On behalf of our entire staff, we want to thank you for your review. We are sorry we were not able to perform as expected. Please reach out to us for better service. Thank you for your time.

6/10 一般般

Maritza

親子旅遊
不喜歡：整潔度和住宿環境和硬體
It’s too old, and duty. I don’t recommend this place
於 2023 年 8 月住了 1 晚
Ithzel 於 2023年8月10日回覆
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Thank you

2/10 很糟糕

Abraham

喜歡：整潔度
於 2023 年 8 月住了 1 晚
Ithzel 於 2023年8月10日回覆
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Kind Regards

6/10 一般般

John

於 2023 年 7 月住了 1 晚
Ithzel 於 2023年8月31日回覆
Dear Guest,We appreciate you for taking the time to fill out this survey. We hope that you stay with us again in the future. Thank you

4/10 不太好

Maria

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Jose

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy and fast
於 2023 年 7 月住了 1 晚
ithzel 於 2023年8月10日回覆
Dear Guest,Thank you for taking the time to fill out this survey. Your feedback about the check-in process s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Kind Regards

2/10 很糟糕

Jessica

於 2023 年 6 月住了 3 晚
Ithzel 於 2023年8月14日回覆
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind Regards

10/10 有夠讚

Garilee

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The delightful lady that greeted us was helpful, courteous, very welcoming, and explained services and surrounding business very well. We were quite comfortable.
於 2023 年 7 月住了 3 晚
Ithzel 於 2023年8月10日回覆
Dear Guest,I have shared your feedback with the rest of our team and they join me in thanking you for your kind words. We hope to see you again in the future.Thank you

8/10 不錯哦

Maribel

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Ithzel 於 2023年8月10日回覆
Dear Guest,We appreciate you for taking the time to feel out this survey. We hope to see you again in the future.Thank you

8/10 不錯哦

Colette

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Ithzel 於 2023年7月6日回覆
Dear Guest,We appreciate you for taking the time to fill out the survey. We hope to see you again in the future. Thank you

10/10 有夠讚

Ann M.

於 2023 年 6 月住了 1 晚
Ithzel 於 2023年8月10日回覆
Dear Guest,We appreciate you for taking the time to fill out this survey. We hope to see you again in the future.Thank you

4/10 不太好

Theodora

於 2023 年 6 月住了 1 晚
Ithzel 於 2023年8月10日回覆
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Kind Regards

6/10 一般般

Lupe

家庭旅遊
於 2023 年 6 月住了 1 晚
Ithzel 於 2023年6月30日回覆
Dear Lupe,I would like to apologize for failing to exceed your expectations on your recent stay. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Thank you

8/10 不錯哦

Mark

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Ithzel 於 2023年7月6日回覆
Dear Mark, We thank you for taking the time to fill out the survey and we look forward to having you stay with us again.Thank you

6/10 一般般

Darice

家庭旅遊
喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
於 2023 年 6 月住了 1 晚
Ithzel 於 2023年6月30日回覆
Dear Darice,I would like to apologize for failing to exceed your expectations on your recent stay. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Thank you

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Restroom wasnt clean shower curtain rod broken sink is slow to drain.
於 2023 年 6 月住了 1 晚
ithzel 於 2023年6月30日回覆
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you

6/10 一般般

Ashley

團體旅遊
不喜歡：住宿環境和硬體和客房舒適度
There were rooms that had tarp up for curtains, the rooms had items that were broken or severely damaged. Beds were outdated and you felt springs poking you and the rooms just weren't clean. When I contacted the office staff for some assistance on items that were broken, they just told me that they couldn't help me because they were sold out for the night and had no other option for me.
於 2023 年 6 月住了 2 晚
Ithzel 於 2023年6月30日回覆
Dear Lupe,I would like to apologize for failing to exceed your expectations on your recent stay. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Thank you

10/10 有夠讚

Kathy

喜歡：整潔度和客房舒適度
於 2023 年 6 月住了 1 晚
ithzel 於 2023年6月30日回覆
Dear Kathy,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Lathrop. It is a pleasure to receive such positive feedback.Thank you

8/10 不錯哦

April，Galt

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
I had just left a very undesirable location once I arrived here. It was a much better experience. Although, I did think I was supposed to have a microwave in my room.
於 2023 年 6 月住了 1 晚
Ithzel 於 2023年6月30日回覆
Dear April,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Lathrop. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you

4/10 不太好

Brian

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
This place was dirty and poorly maintained. there was a hair in the shower. All of the pictures were hung crooked with drywall screw threw the frame of the pictures. the furniture was old and beat up as well as mismatched. We ask to use the business center and the did not have the password to use it. Then we had some business to go over and were told we could not sit in the breakfast area and there was nowhere else to sit and use a computer and work. I did not have a good experience at this hotel and would not recommend it,
於 2023 年 6 月住了 2 晚
ithzel 於 2023年6月30日回覆
Dear Brian,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 3 晚
ithzel 於 2023年7月6日回覆
Dear Guest,We thank you for taking the time to fill out the survey and we look forward to having you stay with us again.Thank you

10/10 有夠讚

Antonio

於 2023 年 6 月住了 2 晚
Ithzel 於 2023年7月6日回覆
Dear Antonio,It was a pleasure having you stay with us and we appreciate you for taking the time to fill out this survey. We look forward to an opportunity to serve you again in the future.Thank you

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Walls in room had alot of wear & tear, found trash behind tv dresser. Couch was leaning/arm broken and stained. Bed skirt was dirty & stained. Check in wasnt easy due to their policies/payment methods not being posted or on the website. Entryway of room and around building had a cigarette/marijuana smell. Pool area had towels left on chairs. Close to highway so can hear cars/ motorcycles. 4/10.
於 2023 年 6 月住了 2 晚
ithzel 於 2023年6月30日回覆
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you