El Olivar Palace Marrakech All Inclusive, Aquapark & SPA
8/10 Good
"A very pleasant stay
My stay began with a disappointing check-in experience. The first room I was given was not ready: the bed was untidy, the pillows were stacked on top of each other, one of the pillows was visibly torn, and the room was quite dark. When I raised my concern at reception, I found the response from Mustapha rather cold and unprofessional.
I then spoke with Soukaina, one of the managers, who handled the matter with great professionalism. She took the time to listen carefully, understood my concerns, apologized, and made sure everything was properly taken care of. I particularly appreciated her attentive and considerate approach.
From there, everything was excellent. The food is very good, the atmosphere is wonderful, and the hotel offers a genuinely enjoyable environment.
I appreciate the way the management handled the initial issue and turned an unfortunate first impression into a positive one.
Overall, a very pleasant stay and a hotel I would happily recommend."
"Beautiful property, but the service needs significant improvement.
We stayed for three nights in September. Kasbah D’If is stunning, peaceful and beautifully located away from the city. The pool and spa were lovely, and I particularly enjoyed my prenatal massage. The staff were generally friendly and, when managers became involved, extremely helpful.
Unfortunately, the overall service and organisation did not feel five-star. We booked a cooking class a week in advance, but on arrival it seemed nobody was expecting us. There was no common language with the chef and it took 45 minutes to find a translator. The class became more of a demonstration due to the limited kitchen space, and basic things such as offering water were overlooked. When I became dizzy from the heat, the staff kindly found me a chair and fruit. The manager handled our concerns very well, waived the cost and gave us the food.
There were several other avoidable issues: I ordered Champagne but was initially served flat Prosecco; I was directed to the men’s bathroom at breakfast; and we waited 15 minutes at reception for a tour before being told the English-speaking staff member had not arrived. On arrival at 10pm, a bedside plug was not working and required an engineer, while the AC could only be controlled from reception.
The property is genuinely special, but attention to detail, communication and organisation currently fall short of five-star standards so at this stage we wouldn’t consider returning."
"The staff at this hotel are really the stars of the show. While the property is a nice refuge from the hustle bustle of Marrakesh, the facilities are slightly worn.
The rooms are very nice and spacious, the pools are a nice, and while we preferred the smaller more private pool, it could have been better maintained,(the tiles were a little green with algae), but again, very nice amenity.
We asked for a room change, as the bass of the music being played in the pool area, was pounding in our room. We were quickly accommodated, but we were not really able to get far enough away from the constant pounding bass sound.
We decided to take advantage of the small pool in front, where we found some peace and quiet and enjoyed a refreshing dip in the pool.
Later we had a nice dinner at the restaurant, again the staff are so very accommodating.
The sweet receptionist organized a nice excursion to the Ourika valley the following day.
We really enjoyed our breakfasts with the wonderful chef Hosmi and our friendly waiter Teoufiq.
We had an early departure at 8am, but Hosmi happily made us coffee, and was very sad he could not make us breakfast before we had to go! And I wish we would have taken his suggestion to ask our driver to wait 10 minutes!
This kind of hospitality is rarely found anywhere.
We truly appreciated everyone’s sincere efforts to make our stay memorable. Bravo!"
What's it like to stay at an apartment in Sti Fadma?
You can choose from 18 apartments in Sti Fadma for your stay.
How do you know if an apartment is a good option for your stay?
Offering a kitchen for convenient meals, an apartment often has more space than a traditional hotel room. Apartments are a good option for solo travelers who want to live like locals, and also for families who want the conveniences of home.
What's the best apartment for a stay in Sti Fadma?
Here is a popular apartment to consider: Kasbah Itran Appart: Includes free WiFi and Smart TVs. Free valet parking and onsite laundry facilities are on site.
How many apartments will I be able to find in Sti Fadma?
Expedia has 18 apartments to book in Sti Fadma.
What will the weather be like in Sti Fadma?
Weather is only one factor, but it can really affect your travel plans, especially when you're planning an extended stay in Sti Fadma. The hottest months are usually August and July with an average temp of 81°F, while the coldest months are January and February with an average of 56°F. Average annual precipitation for Sti Fadma is 10 inches.
What should I see in Sti Fadma?
Setti-Fatma Waterfalls and Toubkal National Park are a couple of lovely local spots to get outside and enjoy nature. Other places in town to visit include Ourika Valley and Jbel Taghrout.
What's the best way to get to and around Sti Fadma?
Knowing a bit about the transportation options can make your trip smoother when you get to your destination. Fly into Menara Airport (RAK), which is located 33.2 mi (53.5 km) away from the heart of the city. If you'd like to venture out around the area, consider renting a car to take in more sights.