The first and last thing to say about this hotel is the staff. Warm, kind, thoughtful and efficient. This applies from the second one enters and applies to reception, bar, restaurant, porters and even the bedrooms. It's so rare and at such a high standard it overshadows everything else and forgives some of the shortcomings. I'm not sure it is actually a 5 star ...bathrooms clean and fully functional but tired. Getting juice , it's from a carton and not fresh and I can give lots of other examples. Who cares? It's a lovely hotel and your stay is guaranteed to be enjoyable.