「Reception was cheerful and helpful. Stayed in a 2nd floor balcony king room. View of the Bridge of Lions was nice. Walked on their dock and enjoyed sea turtles, dolphins and even a large tarpon. Nice breakfast free and easy parking. Stayed here to go to the Amphitheater and it was really convenient」
「Our experience was unacceptable. The lockbox did not work, and we were completely unable to access the property. We were left without a place to stay and ultimately had no choice but to make a new reservation at another hotel at our own expense. A functioning entry system is one of the most basic responsibilities of a hotel or property manager, and failing to provide access to a confirmed guest is a serious problem. This caused significant stress, inconvenience, and additional expense. Based on...
「OVerall, things were OK. The room, though well maintained and presntable had a musty smell and it seemed damp. I did nothave that experience when I stayed at this hotel back in July. Also, one of the other guest had a dog. While I generally have no objection to this, I DO have an issue with the dog yappingearly in the moring 630-7:00 AM or at 11:30 PM or 1:45 AM! YEs, 1:45 AM.」
「Room had a musty smell. Found the comforter dirty and stained. Told the front desk and they did change it. Shower handle was pulled out of wall. Shower on/off was so difficult to use I was afraid it was going to break. Last morning the shower gel ran out so had no soap. Was told this hotel is a “boutique” hotel by front desk person. With parking charges the room was over $500/night. I had a message from the manager when I arrived. I sent him a email to let him know of my issues, never heard...
