Find Hotel with a Concierge in Springfield, MA

"The staff was very polite and friendly. The room was clean and comfortable and the hotel was situated in a decent location. "

"The only small issue was our car didn’t fit in the garage so we had to park down the street in a public lot. I wasn’t sure how safe the area was. I arrived with my son who was very sick and the manager Shaka let us check in few minutes early. He helped us use the restroom, get our luggage, and gave us plenty of water. As another parent of 4 he totally understood and went above expectations to help us get settled. Truly appreciate it! "