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Reviews of Holiday Inn Express Hotel & Suites Springfield

2.5 out of 5
Holiday Inn Express Hotel & Suites Springfield
1117 E Saint Louis St, Springfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 297 out of 518 reviews" "
Rating 8 - Good. 165 out of 518 reviews" "
Rating 6 - Okay. 38 out of 518 reviews" "
Rating 4 - Poor. 12 out of 518 reviews" "
Rating 2 - Terrible. 6 out of 518 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Stayed 1 night in Jul 2020

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from ddoty on 2020/3/18
Thanks for staying with us Matthew! We hope to serve you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from ddoty on 2020/3/18
Thank you for staying with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
College visit stay
Perfect for us as it was close to MSU. Clean and very nice.
Stayed 1 night in Feb 2020
Response from ddoty on 2020/2/23
Thank you for staying with us! We hope to serve you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed! Thin walls.
Stayed 1 night in Feb 2020
Response from ddoty on 2020/2/20
Thanks for staying with us Susan! We hope to serve you again soon.

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Arrived early. Asked if we could get into the room earlier. Front desk clerk never looked at the computer, just said no, can't do it because of the weather and to come back later. She could have been more professional and at least suggested the lounge area within the hotel until our room was ready.
Stayed 1 night in Feb 2020
Response from ddoty on 2020/2/7
Hi Tammy, We are sorry to hear about the unpleasant interaction you had with our front desk staff. We have addressed this matter with the staff member in question and we will work hard to avoid such interactions in the future. Thank you for staying with us!

6/10 Okay

Nancy

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from ddoty on 2020/2/2
Thank you for staying with us!

6/10 Okay

Verified traveler

Traveled with family
Location is great. It could do with some updating.
Stayed 1 night in Jan 2020
Response from ddoty on 2020/1/30
Thank you for staying with us!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from ddoty on 2020/1/26
Thanks for staying with us, Ron! We hope to serve you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from ddoty on 2020/1/26
Thanks for staying with us!

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Dec 2019
Response from ddoty on 2020/1/4
Thank you for staying with us!

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, clean and competative price!
Stayed 1 night in Dec 2019
Response from ddoty on 2019/12/19
Thanks for staying with us Paul! We hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
graduation stay
The price of the rooms were increased from the price of booking. The curtain hem was torn. The noise level was high. Needs an indoor pool.
Stayed 1 night in Dec 2019
Response from ddoty on 2019/12/15
Thank you for your feedback, as it helps us improve. We are sorry to hear that your stay with us was not the most enjoyable, which is what we aim for with every guest. If you feel that you were overcharged for your stay, feel free to reach out to us and we will be happy to look into that for you. Thank you for staying with us!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ddoty on 2019/11/17
Thanks for staying with us Donald! We hope to see you again soon.

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel. Great place to stay
Stayed 1 night in Nov 2019
Response from ddoty on 2019/11/16
We're happy to hear that you were happy with your stay! :) We hope to see you again soon.

10/10 Excellent

Jan, Warrensburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is just a few blocks from the University and from downtown. Very convenient.
Stayed 1 night in Nov 2019
Response from ddoty on 2019/11/13
Thanks for staying with us Jan - We hope to see you again soon!

4/10 Poor

Cindy

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bad smell
The hotel had a bad smell in the hallway and our room. Breakfast service was not good. They were out of a lot of things, with a lot of time left for serving breakfast. I had to ask for things that should have been out (forks, cream cheese). I do not plan to stay here again.
Stayed 2 nights in Nov 2019
Response from ddoty on 2019/11/6
We're sorry to hear about your unpleasant experience at our hotel. Thank you for taking the time to share your feedback, as it will help us improve the experience for future guests. Your comments will be passed on to our staff in the housekeeping and kitchen departments. Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent traveler
Good location nice and quiet, good breakfast above average
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/31
Thanks for staying with us. We hope to see you again soon!

8/10 Good

AWard, St. Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, just could use some updating. There was a bit of mold on the bathroom ceiling and walls. Otherwise it was very clean.
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/30
We apologize for the unfortunate discovery in your bathroom. Our executive housekeeper has been notified of this. We're happy to hear that the remainder of your stay went well. Thanks for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was very easy and although the name has changed the experience was still very nice. The bed was very comfortable. We will continue to stay at the Q Hotel in the future.
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/30
Thanks for your kind words! We look forward to serving you again soon!

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2019

6/10 Okay

Kathleen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Disapointing
I had to stand at the front desk for a couple of minutes before anyone came out to let me check in. My room had clearly been a smoking room before the hotel was remodeled (or maybe even more recently) and it smelled stale and gross. The bathroom was marginally clean. The breakfast was disappointing in that the hot food was stored in plastic containers under hot lights. All the dishes were styrofoam and plastic. It was just not up to the price I paid for the room.
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/23
We're sorry to hear about your unpleasant experience at our hotel. We do our best to make sure every guest has an enjoyable stay. Your comments will be passed on to the appropriate staff members. Thanks for staying with us!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very quiet! The location was convenient to restaurants, shopping and activities. Breakfast selection was limited! But coffee was great!!
Stayed 2 nights in Oct 2019
Response from ddoty on 2019/10/23
Thanks for staying with us!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/23
Thanks for staying with us. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean and very comfortable. The hotel staff was very helpful, friendly and courteous.
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/19
We're glad to hear that your stay went well. Thanks for staying with us and we hope to see you again soon!

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve -Q
Fantastic...will stay here again for sure
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/19
This is great news - We look forward to serving you again!

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/17
Thanks for staying with us. We hope to see you again soon!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
It was close to where I needed to be and the price was good. But the hairdryer kept shutting off, the shower curtain was too short so the bathroom flooded a bit and the breakfast was not good
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/16
We're sorry to hear about the issues you encountered during your stay. Your comments will be forwarded to our Housekeeping and Kitchen departments so that they may improve. Thanks for staying with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/13
Thanks for staying with us!

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great with the exception of the shampoo and conditioner was so small and the bottles were so hard you could squeeze them hard enough to get anything out. Also the water pressure in the shower was terrible
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/12
We're sorry to hear that your stay with us was less than stellar. We understand that a refreshing shower is a great way to start the day. Your comments will be forwarded to our maintenance and housekeeping departments. Thank you for staying with us!

6/10 Okay

David S

Traveled with family
Liked: Cleanliness
Disappointed
I booked because I was told they had a nice outdoor pool - when I checked in I ask the front desk woman what time did the pool open - She said; “ 8 am” Turned out when I wanted to take my swim for health reasons I was told the pool was closed for the season last week.
Stayed 1 night in Oct 2019
Response from ddoty on 2019/12/5
Hi David, We are sorry to hear that you were not able to enjoy our pool during your stay. We will keep all of our staff better informed as to when our pool is open. We thank you for your feedback as it will help us improve the experience for future guests.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/10
Thanks for staying with us Donna! We hope to see you again soon.

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/9
Hi Richard, We're sorry to hear that we did not meet your expectations. We would like to learn more about the reason(s) behind this rating so that we can improve. We would be happy to hear any ideas or suggestions you may have. Thanks for staying with us and have a great day!

8/10 Good

Alf

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from ddoty on 2019/10/9
Thanks for staying with us. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Staff was friendly. Couldn’t find the pool though.
Stayed 1 night in Oct 2019
Response from ddoty on 2019/10/6
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable bed, great breakfast, everything was great! We will definitely come back.
Stayed 1 night in Sep 2019
Response from ddoty on 2019/10/2
Thanks for your review! We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in this hotel before it was the Q and loved it. Decided to give this one a try for the weekend. It was great, but would have loved to of had a fridge and microwave.
Stayed 2 nights in Sep 2019
Response from ddoty on 2019/10/2
Thanks for your review! Currently only our suites contain fridges and microwaves; however, guests may request a fridge be delivered to their room, as we often have several extras available free of charge. Thanks for staying with us!

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from ddoty on 2019/9/29
Thanks for your high rating Sandra! We hope to see you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
floors in halls/elevator could have used some vacuuming, but otherwise the staff was GREAT and it was spread out nice. Very nice large rooms
Stayed 2 nights in Sep 2019
Response from ddoty on 2019/9/28
Thanks for your review! We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice, new-looking hotel with comfortable room. The bed was comfy and the AC kept us cool. It didn’t have a fridge, but that wasn’t a big deal for us.
Stayed 1 night in Sep 2019
Response from ddoty on 2019/9/27
Thank you for your review Mark! We hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would have liked to know the 25 dollar pet fee before booking.
Stayed 1 night in Sep 2019
Response from ddoty on 2019/9/28
We are sorry to hear that you were not made aware of our pet fee when you booked your room. We will review our listings on all of our partner sites to ensure that our pet fee is made known at the time guests book with us. Thank you for bringing this to our attention and thanks for staying with us!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large building and clean property both inside and outside.
Stayed 3 nights in Aug 2019
Response from ddoty on 2019/8/31
Cleanliness is one of the best compliments we can receive! We're glad you enjoyed your stay and hope to see you again on your next visit to Springfield! :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and room size are excellent, breakfast was fine.
Stayed 1 night in Aug 2019
Response from ddoty on 2019/8/23
Thank you for your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from ddoty on 2019/8/23
Thanks for your feedback David! We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from ddoty on 2019/8/23
Thank you for your feedback!

8/10 Good

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Should have more varieties of meats for breakfast, need a fridge in room, the double beds need to be bigger, I’m pretty sure the one we had was a full size each.
Stayed 1 night in Aug 2019
Response from ddoty on 2019/8/23
Hi Amie - Thanks for your feedback! Our management has been discussing our offerings for our complimentary breakfast, and we hope to expand our offerings soon! The beds in our two-bed rooms are full sized. Thank you for staying with us!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from ddoty on 2019/8/23
Thank you for your feedback!

8/10 Good

Lady, Saint Louis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Didnt like that it was construction going. I didnt have a microwave or fridge in my room
Stayed 2 nights in Jun 2019
Response from ddoty on 2019/8/23
We are sorry to hear that the construction dampened your experience at our hotel. We strive to provide the best rooms for our guests, so your comments regarding the lack of amenities in your room will be forwarded to our upper management. Thank you for staying with us!

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
The lobby was under construction when we stayed and unfortunately, we weren't notified. So cleanliness got less than stellar grades because of the dust and construction stuff. The room was good. Location good if attending a Cardinal game. Too quiet of an area if not.
Stayed 1 night in Mar 2019
Response from ddoty on 2019/8/23
Thank you for staying with us! We are sorry to hear that you were not expecting our lobby to be under construction. We agree that our reception area is one of the biggest factors in a guest's first impressions of our property. Our main lobby has since re-opened, so we hope that you will consider giving us another chance on your next trip to Springfield!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the room was clean. The only issue we ran into is that the one of the outlets in the bathroom did not work. We noted this to the staff when checking our.
Stayed 1 night in Jun 2019
Response from ddoty on 2019/8/23
I am sorry to hear that the electrical outlets in your bathroom did not function properly. Thank you for bringing the issue to us, as we strive to provide the best rooms for our guests. Thank you for staying with us!