Where should I start! I cancelled a reservation at another hotel to stay here because I was worried about staying at an independent hotel. I should have stayed there! When we pulled up to this hotel, there were orange cones, yellow caution tape, and smokers sitting outside the main entrance. The lobby was clean and well maintained but that’s where it stopped. We could not get into our first room because the lock wasn’t working. Needed to get another room. When we opened the door to the new room, I couldn’t believe how dirty the carpets were and all the issues. The curtains were falling off their hooks, the walls had holes where wall anchors previously were located. The bathroom had no working fan and the paint on the door and walls was bubbling. The picture in the bathroom had fallen off the wall and wasn’t replaced. There was also hair on the outside of the closet. We had driven 8.5 hours to get to this hotel and just wanted to sleep. We stayed the night and ran into another family that had to move because their shower didn’t work. We spent the day sightseeing and dreading going back to the hotel. We got back to our room and decided we couldn’t stay another night due to the room conditions. We went to the front desk and asked for a refund. Guess what, no manager on site. Asked for a phone call from the manager today and guess what, no phone call. Do not stay at this property if you expect a clean and well maintained room!! I except more from a Radisson.