The staff is very helpful, especially Inna who is very quick to respond, very kind, friendly and eager to help. Nonetheless, we were disappointed with the hotel and the false advertising. There in No restaurant, there is No bar, our room was tiny, our bed was Not a Queen size (it was a short, narrow double), we had to walk too far with all of our luggage because taxis cannot drive into the pedestrian zone in which this hotel is located. This is Not a four star hotel, but rather a two star hostel. The breakfast is awful (grey hot dogs, cold old fried eggs, shredded cabbage, shredded carrot, bland cheese, white rolls). In summary, Inna and the staff are great, but the property is falsely advertised.