"We were travelling through ireland and had booked this hotel for 2 nights months in advance. A few hours before we arrived, we called to see if our room would have a mini fridge, we were told that they would have one in our room for us..great! We went to the grocery store amd bought $30 euro worth of meat, cheese and dairy for our road trips while staying there. Three hours later upon arrival, we were told there was a flood and the roof had collapsed and they couldn't accommodate us. We drove hours to get there, the roof didnt just suddenly collapse, so they would have known that when we called earlier enquiring about the fridge. They told us they had set us up in another hotel 10 minutes away. Now we load everything back up and head there. This was a "family resort" with a Jurassic Park attached to it. We walked in and there were crying children everywhere, not even an empty seat in the lobby to sit in. We called around to find another hotel with availability. We found the River Court Hotel and booked for 2 nights. When I called Jamie back, he was rather unprofessional and chastised us for choosing a "3.star" hotel over a 4 star. Expedia was amazing helping us get a refund and I would highly recommend the River Court hotel instead. Literal walking
distance to everything Kilkenny offers"