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"Elevators are terrible. Can be waiting up to 15 minutes for availability. They warn you about checkout time but it’s consistent throughout the day. The rooms are so tiny you can’t have bags open while also have space to move around. Bathrooms are next to impossible they are so tiny and kind of feel like a bathroom you’d see on a boat. Number of guests they’re squeezing in is likely the issue with the elevator, so many rooms with so few elevators. Had included breakfast but it was so jammed with people we only were able to use it once. The staff were incredibly helpful and the rooms are clean."

"Great hotel nice 21sqm room .great comfy bed. Full hot water everyday great shower pressure. Hotel has many restaurants onsite ,gym ,7/11, Aquarium,bowling. Could hear noisy room neighbour. And could hear road noise even from 35th floor though no real issue. Train station about 5 min walk lots of shops inside station. Ideal to travel on the bullet trains from shingawa station "

"The hotel is located close to tourist spots like ; “ Memory lane “ , “ the Godzilla head at the Hotel Gracery at Shijuku” and “ Gold-Gai “ etc. Also close to restaurants, seven eleven, family mart, a McDonald . Clean room but no cabinets for clothes. "

"A large hotel which is across the road from a train station(above ground), It has a Family Mart connected to the lobby and a large supermarket is nearby. For us, this property did not hit the mark. Rooms: are large but in our twin room, one of the beds was still up against a wall and so one of us had to climb in to bed from the end? Tour Groups: it caters for large tour groups which can make breakfast a terrible, frantic affair (we had to line up at 6:30am one morning for over 10 mins just to get in) Staff: perhaps because of the nature of the clientele, the staff do not offer the polite, welcoming manner of other Japanese hotels. We were greeted only once during our stay, of an entire week. When we first arrived the reception guy said bluntly: "check-in is at 3pm, if you want to come now, you will have to pay extra!" What a welcome...no welcome to TBSP, no unfortunately, no the room is not available, etc ......When we did check in later that day, it took over 10 mins, the city tax amount was not known and we were not even told our room number! (we read it off a little receipt) by the girl. Families: a popular hotel with families, we had neighbouring rooms who 1. left their door ajar so that the children could run up to another room(so from an open door, there was constant noise) and 2. sent 4 children out to play in the corridor unsupervised, when I went to ask where their parents were, I was told "out shopping!""

"The location is amazing right and a must for people who love the night life. Golden gai is only a couple blocks over and their are plenty of food spots to enjoy."

"Very clean and the staff were nice. Very convenient to have a Lawson in the hotel aswell. Ac worked incredibly well aswell. Lovely view too"

"Everything was great!"

"Good service and accommodation but perhaps a little soulless. Good station connections. Free WiFi but patchy. "