「We had a great trip. Ludmil is a wonderful host! We enjoyed the different Bulgarian pastries each morning & his chats about Bulgarian history, plus advice on where to go & how to get there. He also took us one day to Rila Monastery, a trout restaurant & Boyana Church. This was a more relaxing trip than if we'd gone on a coach tour! 」
"I have comment their check in was cold and no welcoming.
The Hotel Executive asistant manager acknowledged my comment and send me a card however come with a set of amenities as same as the welcome amenities. Can see how robotic and service without heart.
Club lounge very nice, specially those serve attitude are different. F&B staff， housekeeping and concierge great hospitality but not front desk."
