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Shower poured water all over the floor and you can tell this has been a problem as the vanity base was wood and there is significant water damage to it. The pillow cases and sheets smelled like straight bleach.
Marc
Stayed 1 night in Apr 2024
6/10 Okay
Jennifer
Traveled with family
2024/4/25
Room was dirty
Jennifer
Stayed 1 night in Apr 2024
8/10 Good
Kristen
Traveled with family
2024/4/15
Liked: Cleanliness, staff & service, amenities
We only stayed one night at the hotel and were there for about 12 hours! Parking and check in were quick and easy. The hotel was clean, but felt a bit dated. Beds were comfortable. Fitness room was small, but did the job. Breakfast was fine for our needs. No complaints overall!
Kristen
Stayed 1 night in Apr 2024
Response from RP on 2024/4/15
Dear Guest,Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Raj Patel General Manager
6/10 Okay
Ralph, Wallkill
2024/4/14
Liked: Cleanliness
No plain eggs for breakfast, only cheese omelettes. Not good for lactose intolerant folks
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com
Room not cleaned upon checkin. Had to get a new room.
Charles
Stayed 1 night in Mar 2024
Response from RP on 2024/4/10
Dear Charles,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com
Dirty carpet in room needs to be removed or replaced
Overall, I had a nice stay.
Laurene
Stayed 1 night in Mar 2024
Response from RP on 2024/4/10
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com
10/10 Excellent
Erin
2024/3/12
Erin
Stayed 1 night in Mar 2024
4/10 Poor
Jeffrey
2024/3/10
The people above my room let their children run around at 6:30 a.m. and continued until we left in the morning.
Jeffrey
Stayed 2 nights in Mar 2024
Response from RP on 2024/4/10
Dear Jeffrey,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com
Pool room heat didn’t work. Pool was freezing. Staff was very rude! There was a 4 year old crying in the hall for over an hr. When approached she said her daddy was in the bathroom smoking. Mind you this is a smoke free property! Hall way smelt like cigarettes and weed!
Amanda
Stayed 2 nights in Feb 2024
Response from RP on 2024/2/23
Dear Amanda,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management
10/10 Excellent
Vilma
Traveled with group
2024/2/12
Customer service was wonderful and the commute, location and room were amazing
Vilma
Stayed 1 night in Feb 2024
Response from RP on 2024/2/23
Dear Vilma,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
Dear Alexander,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management
6/10 Okay
Willow
Traveled with family
2024/2/3
Liked: Staff & service
The rooms are clearly in need of renovation. Peeling wallpaper, water stained ceilings, stained couch etc. Libby nice and decent breakfast.
Willow
Stayed 1 night in Feb 2024
Response from RP on 2024/2/23
Dear Willow,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
10/10 Excellent
Sath
2024/1/1
Sath
Stayed 1 night in Dec 2023
Response from RP on 2024/2/23
Dear Sath,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
8/10 Good
Patricia
Traveled with partner
2023/12/31
Liked: Staff & service
The staff were very friendly and helpful. The hotel needs a good update. Has a rundown look and feel to it.
Patricia
Stayed 3 nights in Dec 2023
Response from RP on 2024/2/23
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
10/10 Excellent
Patricia
2023/12/26
Patricia
Stayed 2 nights in Dec 2023
Response from RP on 2024/2/23
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
Dear Meg,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management
10/10 Excellent
elvis
2023/12/12
elvis
Stayed 1 night in Dec 2023
10/10 Excellent
Zaira
2023/12/10
Zaira
Stayed 1 night in Dec 2023
Response from RP on 2024/2/23
Dear Zaira,We are so happy you had a great nights rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management
This property is a dated property and could use some renovations. Over it was clean and the staff was nice. The TV in room didn’t get all the channels possibly do to poor signal strength. Would have preferred not to be on same floor as a little league sports team where kids are running down hallway all day and night.
Nice place. person at the counter was very helpful. My only issue I had with the place was the unlocked outside door. I noticed people coming and going that I dont believe were paying customers
Our first room had a dirty bathroom and a dirty toilet with urine on it. Upon entering the second room, it smelled like dirty mop water, the toilet isn't sealed and leaks from the bottom and the remote was missing batteries.