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"Gorgeous room. Great view. Comfortable bed. Great location. Really enjoyed our stay despite a couple of downsides: We needed a bed for a teenager, despite impressions from our booking that it might be a proper bed, it was a cot that was rolled in. incredibly long time to get hot water in bathroom, very wasteful. With all the restaurants in the hotel, it would be nice if there were a place just to get coffee in the AM. "

"Good breakfast"

"Breakfast was good with a lot of options."

"The room was clean and bed was comfortable and clean. I didn't have breakfast but overall, happy with my stay."

"Top class hotel"

"The nearest shops are about a 10 minute walk away. The area was quiet and felt very safe"

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"

"Clean and modern room with very nice and spacious shower and bath!"

"Das Hotel hat uns sehr positiv überrascht. Man bezahlt etwas mehr als anderswo, bekommt allerdings auch etwas dafür. Unser Zimmer mit Blick auf den Rhein hat uns sehr gut gefallen, es war sehr gut ausgestattet, sehr sauber und auch ruhig, wenn nicht gerade auf dem Flur von anderen Gästen die Türen laut geknallt werden. Im Hotel wurden gerade Zimmer in einem anderen Flur renoviert, das hat nicht gestört. (Vor dem Fahrstuhl lag diverses Baumaterial herum.) Das Schwimmbecken hat uns sehr gut gefallen, es war ausreichend groß und es gab genügend Liegen dort. Am Frühstücksbuffet hatten wir wirklich überhaupt nichts auszusetzen, es war sehr reichhaltig und sehr vielfältig. Beim Frühstück und auch sonst immer war das Personal immer sehr freundlich und hilfsbereit. Wir kommen sehr gerne wieder."