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"Room was nice. The restaurant served a very good dinner. My only complaint was the neighboring room. They were very loud and arguing when they arrived in the middle of the night. "

"The hotel was excellent. Clean, comfortable and only a short walk to the main areas of cologne and perfect for the chocolate factory museum."

"Staff are so friendly and helpful, breakfast included in the price of the stay and is excellent. Cheap supermarket right next door, 5 minutes walk from the train and bus to Phantasialand right across the road (only runs once an hour though). Overall excellent hotel"

"Perfect hotel for short stay "

" Beautyfull rooms"

"Good location, close to metro stations and only 30 minute walk from centre. Rooms are nice size and very clean however bathroom had slight mold. To get room cleaned during stay you need to request at reception."

"Clean and very helpful staff. "

"Gorgeous room. Great view. Comfortable bed. Great location. Really enjoyed our stay despite a couple of downsides: We needed a bed for a teenager, despite impressions from our booking that it might be a proper bed, it was a cot that was rolled in. incredibly long time to get hot water in bathroom, very wasteful. With all the restaurants in the hotel, it would be nice if there were a place just to get coffee in the AM. "

"Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,"