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Reviews of Harbour Hotel Sidmouth

4 out of 5
Harbour Hotel Sidmouth
Manor Road, Sidmouth, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 516 reviews" "
Rating 8 - Good. 171 out of 516 reviews" "
Rating 6 - Okay. 54 out of 516 reviews" "
Rating 4 - Poor. 23 out of 516 reviews" "
Rating 2 - Terrible. 9 out of 516 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
First time we have stayed and would definitely stay again good parking and so handy for walking into Sidmouth. enjoyed the spa as well staff were very friendly and helpful
Stayed 1 night in Apr 2024

4/10 Poor

Karen

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed with the service at dinner and breakfast, staff were lovely but not enough of them working, so service was extremely slow with dirty tables everywhere. First room did not have a working TV and second room did not have a hairdryer - had to ring reception from my mobile as the phone in the room did not work either.
Stayed 1 night in Mar 2024
Response from Stefka Csordas on 2024/3/19
Dear Karen,Thank you for taking the time to review your recent visit. I am so sorry that your experience did not match your expectations. We will strive to do better. Thank you for your kind feedback about our team too.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at The Harbour for many years. We love the size of the rooms and the restaurant and bar. Staff are always helpful and friendly.
Stayed 1 night in Feb 2024
Response from Stefka Csordas on 2024/2/13
Dear Helen, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Thank you for your kind words about our team too!We certainly look forward to welcoming you back soon.Kind RegardsStefka CsordasHotel Manager

10/10 Excellent

neil, Shifnal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated on the sea front with the beach over the small road The rooms and staff and dining were all better than the star rating
Stayed 4 nights in Jan 2024
Response from Stefka Csordas on 2024/2/6
Dear Neil, thank you for leaving us such a wonderful review. It is great to hear that you loved your experience.We look forward to welcoming you back soon.Kind RegardsStefka CsordasHotel Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay at the Harbour Hotel
We had a one night stay while travelling to the area, although we found the hotel very good we found that the bedroom was extremely small with a double bed, the room would have been more suitable to a single bed, the pillows were all the same giving no choice as to the type of sleeping arrangements, on a positive note we would stay again but maybe choose a different style of room. The staff went above and beyond to make sure that we had everything we needed.
Stayed 1 night in Jan 2024
Response from Stefka Csordas on 2024/1/29
Dear Stephen,Thank you so much for taking the time to review your recent visit. I am so sorry to read that your accommodation was not as you had hoped. However, it is really great to hear that you enjoyed the rest of your visit. Thank you for your kind words about our team too.We really look forward to welcoming you back soon.Kind RegardsStefka CsordasHotel Manager

10/10 Excellent

Martin

Stayed 1 night in Jan 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent room, super breakfast
Stayed 2 nights in Jan 2024

4/10 Poor

Shane

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Unfortunately the room was not serviced while out for the day so no fresh towels,sheets,water t bags etc etc which spoiled a great hotel trip
Stayed 2 nights in Jan 2024
Response from Stefka Csordas on 2024/1/27
Dear Shane,Thank you for sharing your feedback. I am really very sorry your room was not serviced. Please accept my apologies for the omission. It was an uncommon instance and we will do better in the future.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and great sea views.
Stayed 2 nights in Jan 2024
Response from Stefka Csordas on 2024/1/27
Dear Dave,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 Excellent

Samantha

Wonderful hotel .. would stay again
Beautifully decorated, stylish hotel in a wonderful location. Friendly and attentive staff, super room, good breakfast … would absolutely visit again, and would 100% recommend to others
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Stayed 3 nights in Jan 2024

10/10 Excellent

MR PETER STARLING

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round. Our room remained too warm even with the window open but not sure why.
Stayed 2 nights in Dec 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Denis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay and will stop here again
Stayed 1 night in Nov 2023
Response from Stefka Csordas on 2023/11/27
Dear Aaron,Thank you so much. I am pleased to see that you enjoyed your break with us. I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

8/10 Good

adrian

Traveled with group
Liked: Cleanliness, staff & service, amenities
the staff were very helpful and the restaurant food was very good. The hotel is in a very good location. On the downside the bed mattress in my room (#2) was far too soft and the mirror over the shower room's wash basin was far too big for the small space making it difficult to bend down close to the basin
Stayed 1 night in Nov 2023
Response from Stefka Csordas on 2023/11/27
Dear Adrian,Thank you for taking the time to share your feedback with us. I am really pleased you had a good stay despite finding your bed too soft. We do hope we will have the pleasure of welcoming you back in the not too distant future.Kind RegardsStefka CsordasHotel Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for stay in Sidmouth.
We throughly enjoyed our overnight stay. Everything was perfect from check in to meals. staff were very friendly and nothing was too much trouble. Appreciated that we had been up graded to a seaview room with balcony - a nice surprise Thank you. Evening meal (fish and chips) was very good. Breakfast very good choice. Hope to stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
A very friendly and attentive staff during our stay, well done
Stayed 3 nights in Nov 2023
Response from Stefka Csordas on 2023/11/19
Dear Tony, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 Excellent

PHILLIP

Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel. Lovely room Great food. Great service. Very helpful staff. Nothing too much trouble
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful
Wonderful short spa break
Stayed 2 nights in Oct 2023

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent
Wonderful couple of days with our 16 year old daughter. Everything from the spa to the restaurant was excellent and when I left some things in the room on check-out they posted them to me the day after with no fuss at all - really wonderful service. The view and position is lovely and spa was great. Will be returning
Stayed 2 nights in Oct 2023

8/10 Good

Duncan

Stayed 1 night in Oct 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October stay
I know you are a Harbour Hotel so fish would be a big choice on your menu, but it would have been nice to see other choices, maybe a pasta option for anyone who doesn’t eat fish. Car parking was limited and I think most people would think they could park and not have to pay car park fees. That would definitely be part of our decision to stay. It was lovely to be able to bring the dog, it would have been really good if there was some where in the hotel you could sit and relax with a drink. It was lovely inside but we never got to relax and use it.
Stayed 2 nights in Oct 2023

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, insufficient parking.
Nice hotel, we had a very comfortable room with a good sized bathroom. Very convenient for the town, the beach and for conaught gardens. I was disappointed with the parking though, hardly any spaces and some enormous cars were taking up two spaces. We had to pay £8 a day to leave our car over the road in the public pay&display carpark. I chose this hotel over other seafront hotels because it supposedly included parking , i think they should at least provide parking passes for use in the public carpark. This took the shine off what would otherwise have been a nice stay.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Couples night away
A comfortable 2 night away. Service was ok but not always attentive or detailed. Room was nice and comfortable. The Spa was simple and relaxing. Food was delicious.
Stayed 2 nights in Sep 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

MISS

Stayed 1 night in Sep 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Had a wonderful stay in Sidmouth, room clean, staff very friendly and helpful. Food was really tasty and well presented, nothing was too much trouble for the staff. Complimentary G&T in the room was a lovely touch. Can’t wait to book another trip here
Stayed 4 nights in Sep 2023

8/10 Good

Jennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with fantastic views. My daughter and I enjoyed our stay, the only downside was the lack of vegetarian options.
Stayed 3 nights in Sep 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, room comfort
Sidmouth
The hotel was well situated with lovely views from the terrace. Unfortunately the first room we were booked into was dark , hot and only had a view of a brick wall.. we did ask to move after the first night which the hotel did accomodate us with but I don't think these rooms with a wall view are fit for use. Staff friendly. Food in restaurant fir evening meal average but breakfast very good.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
As it was a 4star Hotel we expected the service to be better than it was. The drinks were expensive and we didn’t expect to pay a service charge on top
Stayed 4 nights in Sep 2023

8/10 Good

Nick j

Liked: Room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Charlotte

Liked: Cleanliness
Some mild niggles but lovely and appreciated xx particularly the spa and Mio
Stayed 1 night in Aug 2023
Response from Stefka Csordas on 2023/9/4
Dear Charlotte, thank you for sharing your feedback. I am pleased to hear you had a good stay. I note that there were some mild niggles. Please feel free to reach out directly with any further comments, concerns, or suggestions you wish to share. We would love to make things right. Thank you for your kind words about Mio too. She would be delighted to hear your feedback.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

6/10 Okay

Karen

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful setting. Pools lovely. Restaurant good food but not enough selection & tables left uncleared. Menus unclean. The bar itself was filthy, needed a good wipe down, as were the lounge glass tables. Room very nice & comfortable.
Stayed 1 night in Aug 2023
Response from Stefka Csordas on 2023/9/4
Dear Karen,Thank you for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance and we will do better in the future.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

10/10 Excellent

Tadelech

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities
VERY DIAPPOINTED
WE HAVE BEEN TO MANY HARBOUR HOTELS AND ABSOLUTELY LOVED OUR STAYS.UNFORTUNATELY THIS HOTEL WAS TOTALLY THE OPPOSIT ! NO PARKING AVAILABLE WHEN WE ARRIVED SO HAD TO HANG AROUND FOR AN HOUR,AND GOT TOLD TO GO TO THE LOCAL CARPARK OUTSIDE AND PAY !. ONCE IN THE ROOM WE NOTICED THAT THE DECOR WAS IN NEED OF TOUCHING UP,THE TOILET WAS NOT WORKING CORRECTLY IN THE BATHROOM AND AGAIN WHEN MENTIONED THEY SAID THERE WAS NO MAINTENANCE STAFF TO FIX . THE STAFF WHERE VERY YOUNG AND HAD NO EXPERIENCE OF SERVING CLIENTEL CORRECTLY,NOT THERE FAULT AS THERE WAS NO MANAGERS AROUND,TO INSTRUCT THEM.TO BE HONEST FELT A LITTLE SORRY FOR THEM.AS THIS WAS NOTICED BY OTHER PATRONS STAYING,WHO PERHAPS WHERE NOT SO FORGIVING.SUGGEST THIS HOTEL NEEDS SOME SERIOUS MANAGEMENT AND TRAINING DONE. WE ALSO HAD TO PAY FOR A PROPER COFFEE AT BREAKFAST,WHICH AGAIN WE NEVER HAVE HAD TO DO BEFORE.WE HAD AN EVENING MEAL WHICH AGAIN WAS LACKING IN ANY KIND OF SERVICE AND ATTENTION TO DETAIL.LASTLY WHEN WE SETTLED UP THE BILL,WE WGERE CHARGED OVER £45 POUND IN SERVICE CHARGES,EVEN FOR WATER .
Stayed 2 nights in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great but
Staff are extremely good and nice. Bar service a bit slow but because it was busy. Staff were great. Bed was very uncomfortable and 4’6 so smaller than used to. Bedroom was very hot, discovered fan second night although needed windows fully open. Views from hotel fabulous. Great location. Parking was maxed out most of the time and usually got last spot.
Stayed 3 nights in Aug 2023

8/10 Good

Mark, Amersham

Traveled with family
Liked: Cleanliness
Good base for staying in Sidmouth. Room very comfortable. We only had breakfast there but the service I’m sorry to say wasn’t great. We had to wait for sometime to order our breakfast and one of us received the wrong order. Breakfast bar had not been topped up regularly fruit salad and cold meat platter was practically empty. Maybe the staff were a little overstretched .
Stayed 1 night in Aug 2023
Response from Stefka Csordas on 2023/8/27
Dear Mark,Thank you for posting a review. I am sorry to hear that your experience was not up to standards. We set a high standard for ourselves, and it it rather disappointing to hear this was not met in your interaction with our business. We will strive to do better.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

4/10 Poor

Heidi

Disliked: Room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with wonderful view over Sidmouth. Pool area is great if you get the weather. Breakfast was excellent. Very close walk to beach and town.
Stayed 4 nights in Aug 2023
Response from Stefka Csordas on 2023/8/20
Dear Bruce,Thank you for taking the time to review your recent visit and for the five star review that you have awarded us. I am delighted to hear that you found the food to be of an excellent standard.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

6/10 Okay

Keith

Traveled with partner
Liked: Property conditions & facilities
Nice hotel but a few issues. Parking isn’t clearly resident only so we had to park and pay in a nearby public car park as the hotel one was full. The waiting staff were mainly inexperienced and inattentive. The more experienced staff were fine. The menu is fairly limited and when we had dinner there was a wedding which meant the service was very slow
Stayed 3 nights in Aug 2023
Response from Stefka Csordas on 2023/8/11
Dear Keith,Thank you so much for your feedback. I am so sorry to read that your stay was not quite as it should have been. I will ensure this is addressed with the relevant department managers and appropriate action taken.I hope we will have the pleasure of welcoming you back in the not too distant future.Kind regards,Stefka Csordas Hotel Manager

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable hotel
Great location and easy access to the front. Quiet hotel and helpful staff. Parking on site or long stay car park directly opposite costing £8 for 24 hours. Would recommend to anyone looking to stay in the area.
Stayed 2 nights in Jul 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel!
We loved our stay at the Harbour Hotel. The staff team are fantastic, the hotel was clean, modern and classy, and the perfect location... And the breakfast was fantastic!
Stayed 2 nights in Jul 2023

6/10 Okay

Sarah

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
not meeting expectations
Not meeting expectation of a 4 star hotel. Parking is extremely limited, there were rarely parking spaces when returning at the end of a busy day and alternative parking is chargeable public car park. Room was nice and well appointed however disappointing to see mold on bathroom seals and plugs, a dirty face towel in my sink on arrival and it remained in the room for the entire week despite me either putting it in the bath or on the floor where most hotels will remove towels placed in these areas.
Stayed 4 nights in Jul 2023