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Reviews of Hotel Route Inn Tokuyama Ekimae

3 out of 5
Hotel Route Inn Tokuyama Ekimae
1-35 Honmachi, Shunan, Yamaguchi-ken

Reviews

8.2

Very Good

Rating 10 - Excellent. 104 out of 307 reviews" "
Rating 8 - Good. 127 out of 307 reviews" "
Rating 6 - Okay. 56 out of 307 reviews" "
Rating 4 - Poor. 14 out of 307 reviews" "
Rating 2 - Terrible. 6 out of 307 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good rooms and customer service
Stayed 3 nights in Apr 2023

10/10 Excellent

Mike

Stayed 4 nights in Mar 2023

8/10 Good

Rhona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for our purpose, bed a little hard, breakfast good and location beside the station is excellent!!
Stayed 2 nights in Mar 2023

8/10 Good

ramon

Stayed 1 night in Mar 2022

6/10 Okay

Yurika

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

8/10 Good

AKIHITO

Stayed 1 night in Aug 2021

10/10 Excellent

Wayne A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Helpful staff. Great free breakfast. Close to train station.
Stayed 2 nights in Oct 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact, clean and convenient
Single room was big enough for one person. Despite being small it had every amenity required . Bathtub available in room too, as well as public onsen on 14th floor. Breakfast spread was good enough , both western and local jap cuisine available. Bottled water not provided but that is small inconvenience since minimart just a minutes walk away. Very near beautiful library with Starbucks and subway as well as Shinkansen train station
Stayed 2 nights in Sep 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean, good breakfast.
Very clean hotel, speedy check in and out. Although compact it has all necessities, like toothbrush and hairdryer. Conveniently located just minutes from Train station and minimart . Breakfast spread was wide enough to cover both jap and western staples. One downside is that there isn’t much activity around hotel after 8pm. Had a morning 3km run towards Bay Area and the view is great.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
It was overcrowded with many young people. There was no single power outlet in the bathroom, which we had never experienced before.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Small bath area but okay if nobody around. Convenient and clean for a business trip. Terrible breakfast.
Stayed 1 night in May 2017

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good
The staff were very helpful

6/10 Okay

Steven

Liked: Cleanliness
Convenient
The location was convenient as it is close to the train station , about 5 mins walk. Hotel is clean and the breakfast is typical basic Japanese food.. I booked no smoking room and stayed 2 nights but extended another night. The staff insisted that I had to move to a smoking room due other bookings. The new room was full,of cigarette smell despite of using freshener. Not a very comfortable stay on the last night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's very close to the the station and the staff was very friendly and helpful. Breakfast was good too. My room was okay, the curtains had a rip in them and there was a stain on the wall, but the bedding was fine and the bathroom was large and clean so I didn't mind the decor issue.

4/10 Poor

Satoshi

Disliked: Property conditions & facilities
冷蔵庫に無料の水が置いていなかったのが残念でした。
Stayed 1 night in Apr 2024

10/10 Excellent

Kenji

Traveled with partner
Liked: Amenities, property conditions & facilities
OK
Stayed 1 night in Apr 2024

6/10 Okay

Junichiro

Stayed 2 nights in Apr 2024

10/10 Excellent

Keisuke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食がご当地の味でよかった
Stayed 2 nights in Mar 2024

6/10 Okay

ken

Liked: Cleanliness, staff & service, property conditions & facilities
ベッドが硬すぎる。
Stayed 1 night in Feb 2024
Response from ホテルルートイン徳山駅前 on 2024/3/2
この度はホテルルートイン徳山駅前にご宿泊頂き、誠にありがとうございます。ベッドが硬く快適にお過ごしいただけなかったこと、大変申し訳なく思っております。貴重なご意見として、今後の参考にさせていただきます。更なるサービス向上を目指して取り組んで参りますので、周南にお越しの際はまたぜひ当店をご利用くださいませ。スタッフ一同心よりお待ちしております。フロント　松森

10/10 Excellent

てっぺい

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大変満足です
Stayed 1 night in Feb 2024

10/10 Excellent

よしみ

Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

FUJIO

Stayed 1 night in Jan 2024

4/10 Poor

Kohei

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
いつもお世話になってます
Stayed 1 night in Jan 2024

8/10 Good

とみこ

Liked: Cleanliness, staff & service
いつも清潔で心地よいです
Stayed 4 nights in Dec 2023

8/10 Good

シンヤ

Stayed 1 night in Jan 2024

8/10 Good

カズヒロ

Stayed 1 night in Dec 2023

8/10 Good

Satoshi

Stayed 1 night in Dec 2023

8/10 Good

トシロウ

Liked: Cleanliness, staff & service, amenities
清潔で気持ち良く滞在できました。
Stayed 1 night in Dec 2023

10/10 Excellent

Aiko

Stayed 2 nights in Dec 2023

8/10 Good

Masahiko

Liked: Cleanliness, staff & service, property conditions & facilities
大浴場が良いですね。朝食が6時からなら利用できたのですが。
Stayed 1 night in Nov 2023

10/10 Excellent

Toshimitsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

まこと

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023

4/10 Poor

Tomoe

Liked: Property conditions & facilities
Disliked: Cleanliness
チェックイン時に非常に待たされた。厄介な案件のお客さんがいて１つ窓口が塞がってたので仕方ないと思うが、待たされた挙句「何かご用ですか」と声掛けされて不愉快でした。大きな荷物持って15時過ぎのチェックイン開始時にいる時点で察して欲しいですし、ずっと待ってたので。
Stayed 1 night in Nov 2023

8/10 Good

もとみ

Stayed 1 night in Nov 2023

10/10 Excellent

SHINOBU

Stayed 1 night in Oct 2023

6/10 Okay

みきお

よかったです
Stayed 1 night in Oct 2023

10/10 Excellent

サオリ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いつでも無料のコーヒーサービスが無くなってたのが残念です！
Stayed 1 night in Oct 2023

8/10 Good

Koji

Stayed 1 night in Oct 2023

6/10 Okay

あやか

Stayed 1 night in Oct 2023

6/10 Okay

Kouichi

Business traveler
Disliked: Amenities
駅から近く、信号待ちがないので便利。夜はレストランの食事がテイクアウト出来るのも良い。また風呂が最上階にあり朝も５時から入れるので良かった。 ただ施設が古い、部屋にカビやシミがある。料金的には高い感じがする。 朝食ももう少し種類があってもいいかなと思う。工場関係者が多いので朝食は６時からにした方がいいと思う。
Stayed 3 nights in Sep 2023

2/10 Terrible

??

Stayed 1 night in Sep 2023

8/10 Good

KEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

CHANGHO

Stayed 1 night in Sep 2023

6/10 Okay

ヨシノリ

Business traveler
Disliked: Amenities, property conditions & facilities
宿泊費相応。
Stayed 2 nights in Sep 2023

6/10 Okay

Hideki

Business traveler
駅に近いので便利でした。
Stayed 1 night in Sep 2023

8/10 Good

まゆ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023