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Reviews of InterContinental Shenzhen, an IHG Hotel

5 out of 5
InterContinental Shenzhen, an IHG Hotel
Overseas Chinese Town, Nan Shan District, Shenzhen, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 230 out of 394 reviews" "
Rating 8 - Good. 127 out of 394 reviews" "
Rating 6 - Okay. 20 out of 394 reviews" "
Rating 4 - Poor. 12 out of 394 reviews" "
Rating 2 - Terrible. 5 out of 394 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

MAN TO MARCUS

Disliked: Cleanliness, staff & service
poor service with luggage
Stayed 2 nights in Apr 2024
Response from Tim Hooton General Manager on 2024/4/16
Dear guest, thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, we are very sorry to bring you an unpleasant experience, we will vigorously improve the quality of staff service to customers and customer communication training, we sincerely look forward to your visit, to witness the improvements we have made to this end. Best Regards

10/10 Excellent

Amos, Campbell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Mar 2024
Response from Tim Hooton General Manager on 2024/3/12
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to having you back soon!

8/10 Good

Mary Sun Sun

Stayed 2 nights in Jan 2024
Response from 深圳华侨城洲际大酒店总经理胡腾 on 2024/1/16
尊敬的客人: 感谢您的分享,非常开心陪伴您度过愉快的时光,酒店始终秉承洲际的品质服务和理念,为您创造细致入微的非凡体验和服务,诚意期待您的再次光临,祝您万事胜意。

10/10 Excellent

Zhiping

Traveled with family
Liked: Amenities
Response from 深圳华侨城洲际大酒店总经理胡腾 on 2024/1/3
尊敬的客人: 非常开心陪伴您度过愉快的时光,酒店地理位置优越,绿树环绕,作为西班牙主题风情酒店,无论是建筑细节还是服务方面,都凸显热情的西班牙风格,热情是我们服务的符号,温暖是我们不变的宗旨,希望您的每次出行都能感受到家般舒适与温暖,我们诚意期待您的再次光临,祝您万事胜意

10/10 Excellent

Zhiping

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from 深圳华侨城洲际大酒店总经理胡腾 on 2024/1/3
尊敬的客人: 感谢您的分享,非常开心陪伴您度过愉快的时光,酒店始终秉承洲际的品质服务和理念,为您创造细致入微的非凡体验和服务,诚意期待您的再次光临,祝您万事胜意。

10/10 Excellent

Shuk Fong

Stayed 1 night in Dec 2023
Response from 深圳华侨城洲际大酒店总经理胡腾 on 2024/1/3
尊敬的客人: 感谢您的分享,非常开心陪伴您度过愉快的时光,酒店始终秉承洲际的品质服务和理念,为您创造细致入微的非凡体验和服务,诚意期待您的再次光临,祝您万事胜意。

10/10 Excellent

Ut Kam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel , nice staffs, bed is super big, bath also
Stayed 1 night in Dec 2021

10/10 Excellent

Barbara Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. The staff were amazing!
Stayed 1 night in Sep 2021
Response from Michael Martin, General Manager on 2021/9/30
Dear guest, Thank you for sharing you feedback about your stay at InterContinental Shenzhen! Your wonderful comments have been gratefully received and we're so happy to know that you enjoyed your trip with our colleague's true hospitality service. This will be a great motivation to our team and we hope to welcome you back soon as our esteemed guest! Best Regards!

8/10 Good

JIAN

Stayed 2 nights in Aug 2021
Response from 马梦楷 总经理 on 2021/9/30
尊敬的宾客, 感谢您选择入住深圳华侨城洲际大酒店!酒店毗邻深圳三大著名旅游景区、周边休闲设施齐全、交通便利,可谓是您差旅的不二之选。我们很高兴能够以服务和各方面体验为您带来一个愉悦的入住体验,我们诚挚期待未来与您的再次相遇! 祝您生活愉快!

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience! Everyone made this awesome!
They made my anniversary weekend amazing! This is now the only hotel I will book for now on. Hahaha! My trip started with Lynn Xie form customer service Center helping me plan my trip. Then Chuck from customer relations putting everything together (He’s extremely kind and listened to every detail the hotel is extremely lucky to have him) and upgrading my room. Eva and Alan, during breakfast were super kind. I have have never been to a hotel in Shenzhen where all employees say Hi and are always smiling. This hotel treats their employees well! The room is so warming, well designed, super clean, the bathroom is big, the mini bar is good, pillows are soft, balcony is great, the pool is awesome for kids. I will definitely book again and bring my daughter. To everyone thank you! My only request to have the newspaper early, I still didn’t get one. The red doll pillows are mine in the picture and gifts! Lol
Stayed 1 night in Jun 2021

2/10 Terrible

ZHENGNAN

Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from 总经理 艾宾斯 on 2020/1/5
尊敬的客人: 感谢您的分享,非常开心陪伴您度过愉快的时光,春节期间酒店中餐厅为您呈现纯正粤式早茶,后花园及阳光沙滩为您打造暖冬假期,诚意期待您的再次光临,祝您万事胜意。

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is very good. staff friendly.. swimming pool is great with a bit of sand for kids
Stayed 1 night in Dec 2019
Response from General Manager Daniel Arbenz on 2020/1/3
Dear guest, Thank you for your wonderful review and this is really something we take great pride in. We do appreciate our guests taking the time to leave us feedback, and we are thrilled that you enjoyed your stay with us.\We all look forward to the pleasure of welcoming you back in the near future.

10/10 Excellent

Joanna C.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the swimming experience there
Stayed 2 nights in Dec 2019
Response from General Manager Daniel Arbenz on 2020/1/3
Dear Joanna C, Thank you so much for taking the time to write an honest review on our hotel. We are all so happy that you enjoyed your stay with us in Shenzhen. Wish you a happy new year and we are looking forward to see you soon!

8/10 Good

Lincoln

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 总经理 艾宾斯 on 2019/12/29
尊敬的客人: 感谢您选择下榻深圳华侨城洲际大酒店,酒店地理位置优越,绿树环绕,为您打造得天独厚的城市度假享受,期待您的再次光临,祝您万事胜意,新年快乐!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from General Manager on 2019/11/19
Dear guest, thanks for sharing your wonderful comments with us and it is really something we take great pride in. We are honored to be the best hotel in the town in your mind. As the only InterContinental Brand hotel in the city of Shenzhen, we are ready to present True Hospitality to global guests and we do look forward to your next visiting soon. InterContinental Shenzhen will be your home away from home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive hotel
We had a fantastic stay and enjoyed the hotel facilities. All staff couldn’t have been more friendly and attentive, particularly Bastien who was very welcoming through our stay. It was a lovely relaxing break and we can’t wait to visit again!
Stayed 1 night in Oct 2019
Response from General Manager on 2019/11/21
Dear guest, Thank you for your wonderful review and this is really something we take great pride in. We do appreciate our guests taking the time to leave us feedback, and we are thrilled that you enjoyed your stay with us. We aim to deliver the very best of experiences to all of our guests, and I am delighted that you speak so highly of your room, the facilities at the hotel as well as our dedicated service. We all look forward to the pleasure of welcoming you back in the near future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel very much, I would like to recommend to re-open the bar at the Ship it was really unique and memorable.
Stayed 1 night in Oct 2019
Response from General Manager on 2019/11/7
Dear guest, Thank you so much for taking the time to write an honest review on our hotel. We are all so happy that you enjoyed your stay with us in Shenzhen. We all look forward to welcoming you back on your next visit to Shenzhen.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
The hotel is very comfortable and well located. The rooms are very spacious and the amenities are really good. The staff is very helpful and friendly, special thanks to Katrina and her team during the check-in process. The hotel is located in front of the subway station and there is a exclusive passage way for the guests to access the park splendid China.
Stayed 1 night in Sep 2019
Response from General Manager on 2019/10/8
Dear guest, Thank you for your sharing, we are grateful to hear your wonderful reviews. As a chic urban resort hotel, our great outdoor pool and sand beach would bring you a fantastic holiday. We are proud to offer our outstanding facilities and service to you, and welcoming you back to Shenzhen in the future. Wish you all the best!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want Spanish flair with Chinese hospitality
The hotel is as nice as anywhere we have stayed. It’s clearly a 5 star. The rooms are amazing and immaculate. The beds, the comforters, everything was perfect. The pool was great, indoor and out, and the indoor hot tub was truly one of a kind with chaises lounges and built in water jets. The restaurants were very good, a bit expensive, but the food was great. The musical entertainment was a highlight and they were spectacular. The staff was first rate, very friendly and always helpful. If you are staying in Shenzhen this is the place to stay. It’s motif is Spanish and I felt like we were in Madrid. A wonderful stay, thanks ICH.
Stayed 4 nights in Sep 2019
Response from General Manager on 2019/9/24
Dear John, Thank you for writing such a pleasant review after your staying. We are so glad to hear that you enjoyed our amazing poll-view InterContinental facilities and services. We look forward to welcoming you back to factastic Shenzhen in the near future.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from 总经理 on 2019/9/5
尊敬的客人; 感谢您的分享,非常开心陪伴您度过愉快的时光,酒店西班牙为风情的主题建筑和特色遍布每个角落,我们诚意期待您的再次光临,祝您万事胜意。

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from 总经理 on 2019/8/17
尊敬的客人: 感谢您的分享和选择下榻深圳华侨城洲际大酒店,我们非常开心陪伴您度过愉快的时光,酒店地理位置优越,七间餐厅为您打造环球丰富的美食体验,为您和家人打造惬意美好的度假时光,诚意期待您的再次光临,祝您万事胜意。

4/10 Poor

Ivan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Their reservation department definitely had problem and they cannot find my reservation details and wanted us left as they said their room is fully occupied. After they have talked to Expedia CS, Expedia show the booking no from hotel. Then, hotel start arranged room to us. That’s ridiculous!
Stayed 1 night in Jul 2019
Response from General Manager on 2019/8/6
Dear guest, Thank you for choosing InterContinental Shenzhen. We shared with team and will pay high attention concerning enhancing the service quality. Hope we could deliver you a better experience next time!Thank you once again for your feedback and look forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an enjoyable trip, but the time for checkin was a bit long
Stayed 1 night in Jun 2019
Response from General Manager on 2019/7/24
Dear guest, Thank you for choosing InterContinental Shenzhen and I am delighted you had a memorable experience. We are pleased to note you enjoyed our “resort experience” right in the heart of Overseas Chinese Town! I will be passing on a thank you to our team along with your comments for providing good service and a quality food experience. Meanwhile, we will pay high attention to the check in experience, and will enhance accordingly to treat you a nicely check in experience. We are looking forward to welcoming you back soon, and wish you all the best!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the weekend with family, it’s a very good hotel.
Stayed 1 night in Jul 2019
Response from General manager on 2019/7/26
Dear guest, Thank you for your wonderful five-star review! Our Caribbean garden with 2000 sqm outdoor pool is a lovely heaven for families. We look forward to welcoming you back soon and please let us know if we can assist with any further arrangements.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from 总经理 on 2019/8/23
尊敬的客人: 感谢您选择下榻深圳华侨城洲际大酒店,酒店客房面积宽敞,均可观赏到秀美的园林景观和深圳湾畔的景色,七间风味餐厅为您打造环球美食,诚意期待您的再次光临,祝您万事胜意。

8/10 Good

Wang ho

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from 总经理 on 2019/8/23
尊敬的客人: 感谢您选择下榻深圳华侨城洲际大酒店,酒店客房面积宽敞,均可观赏到秀美的园林景观和深圳湾畔的景色,七间风味餐厅为您打造环球美食,诚意期待您的再次光临,祝您万事胜意。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A name of staff Jina, she is very kind to host and guide me when I stayed
Stayed 2 nights in Jun 2019
Response from General Manager on 2019/7/17
Dear guest, Thanks for sharing your wonderful comments with us and it is really something we take great pride in. We are honored to be the best hotel in the town in your mind. As the only InterContinental Brand hotel in the city of Shenzhen, we are ready to present True Hospitality to global guests and we do look forward to your next visiting soon. InterContinental Shenzhen will be your home away from home.Wish you all the best!

8/10 Good

Pui Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from 总经理 on 2019/9/2
尊敬的客人: 感谢您抽出时间告诉我们您在深圳华侨城洲际大酒店的体验。 您的反馈对我们非常有价值。 我们将使用反馈来持续改进我们的品牌,从而改善客户体验。 我们希望您给我们机会,未来再为您服务。

10/10 Excellent

Tak Shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a Big Outdoor Swimming Pool
Very near MTR station exit. Marvelous outdoor swimming pool with partial area for sand beach which is good for kids. The only issue of the pool is that the water is not "clear / clean" enough. Hope it is about to be replaced soon. The room is spacious. Mine comes with a balcony. The swimming pool view deluex room @2/F comes with extra large balcony (compared to 5/F, 6/F). The rectangular-shaped bathtub is big enough for couple. Service is good. Check out is simple, just give the room cards back to the staff without queuing if you do not need to settle additional bills. The buffet breakfast is just ok. The restaurant environment is good.
Stayed 2 nights in Jun 2019
Response from General Manager on 2019/7/17
Dear guest, Thanks for sharing your so encouraging staying experience with us and it is something we really take great pride in. As the top class international brand hotel in Shenzhen, InterContinental Shenzhen takes the priority of idea & convenient location, outstanding Caribbean garfen view as well as fresh ecological environment. Hope you will be visiting us again and enjoy a pleasant InterContinental journey in splendid summer.

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

8/10 Good

Mattias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experiance!
We had a great few days at Intercontinental over the Dragon boat festival. The first impression when arrive was great. And we got excellent service from checking in and through our stay. Staff was very professional and always at service with great attitude. Special thank you to Christine Kasola who took extra good care of us.
Stayed 2 nights in Jun 2019
Response from General Manager on 2019/6/18
Dear Mattias, Thank you so much for your positive review and very happy that you enjoyed our facilities.Christine is a great asset in our hotel and it is the people in our hotel that truly make the difference. We shared your recogniton to her with our staff, and your comments really encourages us. We do look forward to welcome you back to Shenzhen.

10/10 Excellent

Kate Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the outdoor swimming pool . Kids and I had lots of fun . There are waterfalls , slide and water fountain . Great fun !
Stayed 1 night in May 2019
Response from General Manager on 2019/6/18
Dear guest, Thank you for your sharing, and choosing to stay with us! Yes, our fantastic outdoor pool and sand beach are the happyland to families. We recommend you our summer holiday summer packages with special rate and valuable benefits, and hope to bring you and your family for fun in Shenzhen! We are welcoming you to come back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was great about this hotel. Very conveniently located next to a subway station, the hotel room was very comfortable and clean. It also offered a great variety of choice at breakfast buffet. The only thing that slightly disappointed us was we booked 3 x pool facing rooms and we expected the rooms all come with a balcony. But room 2001 we offered didn't really have a balcony and there was plant right outside the window blocking the view too. Other than that everything was in line with the intercontinental standard.
Stayed 1 night in May 2019
Response from General Manager on 2019/6/18
Dear guest, A very warm greeting from Shenzhen. I'm so glad to read that you had a memorable stay with us, Your comments are highly valued to us, we already shared with concerned team and will pay high attention to the explenation about room and service. We all look forward to welcoming you back to Shenzhen on your next visit.

10/10 Excellent

Tin Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach
The beach is amazing, not a big one but enough for small kids.
Stayed 2 nights in May 2019
Response from General Manager on 2019/5/16
Dear guest, Thank you for choosing InterContinental Shenzhen, we are grateful to hear your wonderful reviews. The Caribbean garden around a 2000 square meter swimming pool is an oasis of calm,perfect for relaxing on holiday. In the coming summer holiday, hotel offers more benefits and fun for families. We do look forward to see you soon, and wish you all the best!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The evening we arrived the hotel (around 7pm), we wanted to have dinner at one of the hotel restaurant except buffet. We we went to the Brazilian BBQ as well as the one that served Asian cuisine. Both restaurants looked not very full but we were told that they were fully booked and could not take us for the evening. We ended up having to eat outside. A not so pleasant experience.
Stayed 1 night in Apr 2019
Response from General Manager on 2019/5/13
Dear guest, Thank you for choosing InterContinental Shenzhen, we feel regret to hear your unhappy experience at Alenha. We will seriously investigate that issue and ensure to deliver professional service to you. Thank you for your valuable suggestions, and we do look forward to see you soon, wish you all the best!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Lisa, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are very helpful and attentive, the restaurants are great as is the room service menu and the pool is just spectacular
Stayed 3 nights in Apr 2019
Response from General Manager on 2019/5/13
Dear guest, Thank you for you valuable comments, to deliver you a better stay experience is our goal and mission, we treasure every guest and hope to bring you a memorable trip in Shenzhen, we do look forward to see you soon, and wish you all the best!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great staff and reasonable room size. But some information in the app not correct about the hotel facilities
Stayed 1 night in Apr 2019
Response from General Manager on 2019/5/13
Dear guest, Thank you for your review, as a chic urban resort hotel, no matter for business travel or leisure vacation, we would bring you a trip full with excitement, passion and enjoyment. We do look forward to see you soon, and wish you all the best!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My NEW favorite hotel. 5 STARS Review!!! This was an amazing hotel.
Stayed 1 night in Apr 2019
Response from General Manager on 2019/4/27
Dear Guest, Thank you for choosing InterContinental Shenzhen. We are proud to offer you our outstanding facilities and service during you stay and make your Shenzhen trip more special. We do look forward to see you soon, and wish you all the best!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Sealing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

4/10 Poor

Seppo

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Room is large and clean. Staffs are helpful and friendly.
Stayed 1 night in Apr 2019
Response from General Manager on 2019/5/16
Dear guest, Thank you for your sharing, it is our pleasure and honor to make you stay comfortable and memorable. We do look forward to see you soon, and wish you all the best!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great and food and service great...I wanted something close to Cultural Villages in walking distance and this was far more. Loved sitting outside watching the coi fish pond. Loved the great selection on food and the ambience of the hotel with staff dressed up and responsive to our needs.
Stayed 2 nights in Mar 2019
Response from General Manager on 2019/4/27
Dear Guest, Thank you for your sharing, we are grateful to hear your wonderful reviews. As a chic urban resort hotel. Spanish inspired decoration and outstanding facilities would bring you a memorable stay in Shenzhen. We do look forward to see you soon. and wish you all the best!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
全深圳……我最喜欢的酒店……设施、服务、交通~都很完美,尤其是房间很大、床很宽,很适合度假~服务也非常好~
Stayed 1 night in Feb 2019
Response from Zoe Chi on 2019/3/19
尊敬的客人: 感謝您的分享,非常開心陪伴您度過愉快的時光,酒店地理位置優越,戶外花園和沙灘泳池爲您打造難忘的度假時光,我們誠意期待您的再次光臨,祝您萬事勝意。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018