Dear guest, thank you for staying at Genpla Hotel Shenzhen Nanshan. I'm sorry to hear that you had a bad experience trying to find a hotel. We will feedback this matter to the leadership level, and we will make detailed planning and implement the guidance for arriving at the hotel. Serving our guests well and creating a wonderful and memorable experience for our guests is our goal, and we will continue to maintain and strictly require ourselves to a higher standard, so that every employee can provide guests with unforgettable and personalized service. Thank you for your affirmation of the hotel, your satisfaction is a great encouragement to us, we will continue to work hard. Sincerely looking forward to the next meeting.