2/10 很糟糕
Hsiao Fen
商務旅客
2025 年 10 月 6 日
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Disappointing and Unhygienic – Avoid This Hotel
This was my second stay at Four Points by Sheraton Shenzhen, chosen for its location. Unfortunately, both experiences were unacceptable.
The room I was given had visible mold on the walls, AC vents, and even the headboard. The bathroom was filthy and moldy, and the smell made the room unbearable. I was shown several alternative rooms—all were equally bad, with mold, smoke smells, and even a bed bug spotted on a pillow in one of them.
I was eventually placed in a different building, but the room was still far below expectations: no sound insulation, wet and slippery bathroom with no partition, and a strong chemical odor in the hallways. Even basic amenities like a refrigerator were missing.
The photos on Hotel.com are completely misleading. This property is not hotel quality—it’s more like a run-down motel. I'm extremely disappointed and concerned for the health risks this place poses.
Do not recommend this hotel to anyone. Avoid if you value your health and comfort.
Hsiao Fen
於 2025 年 9 月住了 5 晚
