Find hotels in Shangrilá, Ciudad de la Costa

"Refrigerator did not have a freezer compartment for my icepacks. So took it to the reception to place it in their freezer. On the day of checkout found out that the icepacks were left in the refrigerator compartment and told me that they didn't have a freezer. No food, snacks or drinks were allowed to be taken to your room for a person with diabetes to snack on when their sugar gets low"

"Fabulous stuff, especially the front desk and Danny at the bar. No request was too little. Always done with a smile on their face and always willing to place. The rooms were absolutely phenomenal and the views were great. It’s close to everything."

"Rooms need deep cleaning. Otherwise happy with rest."

"Breakfast was terrific,room very clean, Overall property was perfect"

"Everything was excellent. "

"Clean premises. Staff not very friendly, but OK."

"Great hotel with good amenities I do recommend it."

"I was expecting something a little bit more modern and updated and so my review is impacted by my impression that the hotel is due for a makeover. The electrical sockets were awkward and too few (so we needed to boil our water in the bathroom with the cord stretched over the sink) and the couch in our suite was old and a bit lumpy. We were asked to pay for our two pods of coffee each day which seemed odd to me, and a staff member eventually refunded the charges which I appreciate. We were given a 25% discount coupon to use in the hotel restaurant but it couldn't be used for our breakfast, which is the one meal we would have been able to eat at the hotel given our day trips. The hotel is in a lovely location, lots of nice restaurants close by, and back in the day I am certain it was a lovely and luxurious place to stay. It needs a nice update - and we felt safe and secure and overall it was a nice stay."

"We were only there for one night but the staff and the room and the breakfast the next day were excellent. Superior to some Hampton Inns in the United States. I would stay there again in a heartbeat and stay longer use the pool and the fitness room. I’m a very pleased and happy with my stay. "