Free daily continental breakfast
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Reviews of Tyms Residence（Original shama xujiahui）

3 out of 5
Tyms Residence（Original shama xujiahui）
Novel Century Lane 81 Xin Geng Road, Shanghai

Reviews

8.0

Very Good

Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 1 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in asked to keep my original passport
Note: each serviced apartment has a washer with inbuilt dryer so be sure to bring along your own laundry detergent. Sheets are vvv fresh and clean, and pure white. Upon check-in, there were 2 bottles of free Perrier water provided and some fruit. Free continental breakfast was simple but v nice. Jura coffee machine and free to go paper cups. Also note: the official address is Tower 11& 12, Novel Century, Lane 81 Xin Geng Road but this is the side entrance that needs a key card to get in. Ask the car to drop you at Lane 171, Tian Yao Qiao Road (there are no signs either offering this info, and saw a few frustrated and confused guests) Note: upon check in, the receptionist wanted my original passport to keep for half a day, she said she needed the actual passport to bring to the police station. I offered her a photocopy of the passport but she refused. She wanted the actual passport. This didn't sound right. I didn't do so and checked out the next day.
Stayed 2 nights in Jun 2018
Response from Cecilia on 2018/6/30
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Cecilia