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Reviews of JW Marriott Hotel Shanghai Changfeng Park

5 out of 5
JW Marriott Hotel Shanghai Changfeng Park
No 158 Da Du He Road, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 85 out of 178 reviews" "
Rating 8 - Good. 70 out of 178 reviews" "
Rating 6 - Okay. 15 out of 178 reviews" "
Rating 4 - Poor. 6 out of 178 reviews" "
Rating 2 - Terrible. 2 out of 178 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2021

2/10 Terrible

liu

Stayed 1 night in Jun 2020

8/10 Good

Pui Kwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Letitia Li on 2020/1/2
Dear guest, Thank you for taking your precious time to post you feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. It's our honor to know you are satisfied with the service and facilities we provided. We are looking forward to your constructive comments and we will definately keep providing high quality service for guest. We all look forward to welcoming you again on your next visit to Shanghai.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good property. A bit worn-out. Good staff. Overall nice
Stayed 1 night in Nov 2019
Response from Letitia Li on 2020/1/2
Dear guest, Thank you for taking your precious time to post you feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. It's our honor to know you are satisfied with the service and facilities we provided. We are looking forward to your constructive comments and we will definately keep providing high quality service for guest. We all look forward to welcoming you again on your next visit to Shanghai.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Letitia Li on 2020/1/2
Dear guest, Thank you for taking your precious time to post you feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. It's our honor to know you are satisfied with the service and facilities we provided. We are looking forward to your constructive comments and we will definately keep providing high quality service for guest. We all look forward to welcoming you again on your next visit to Shanghai.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for business
Large, clean and comfortable rooms. Excellent service and good quality food.
Stayed 3 nights in Nov 2019
Response from Letitia Li on 2020/1/2
Dear guest, Thank you for taking your precious time to post you feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. It's our honor to know you are satisfied with the service and facilities we provided. We are looking forward to your constructive comments and we will definitely keep providing high quality service for guest. We all look forward to welcoming you again on your next visit to Shanghai.

4/10 Poor

Cheuk Wing Joyce

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Letitia Li on 2020/1/2
Dear guest, Thank you for taking your precious time to post you feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. We are looking forward to your constructive comments and we will definitely keep providing high quality service for guest. We all look forward to welcoming you again on your next visit to Shanghai.

10/10 Excellent

hideki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Letitia Li on 2020/1/2
Dear guest, Thank you for taking your precious time to post you feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. It's our honor to know you are satisfied with the service and facilities we provided. We are looking forward to your constructive comments and we will definitely keep providing high quality service for guest. We all look forward to welcoming you again on your next visit to Shanghai.

8/10 Good

PeiChi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Aug 2019

4/10 Poor

FARIBORZ

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was old was not very clean the TV in the room was very bad quality picture I checked into one room I have to change my room because of the smell of carbon monoxide for JW Marriott the standard was very low this did not feel or look like a five-star hotel more like a three star hotel
Stayed 2 nights in Aug 2019

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Letitia Li on 2019/8/7
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Letitia Li on 2019/8/7
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Letitia Li on 2019/8/7
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future.

10/10 Excellent

Khan, Chino, CA

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool, a must see... the rest of the property was very clean and well run.
Stayed 4 nights in Mar 2019
Response from Letitia Li on 2019/6/14
Dear guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. JW Marriott Hotel Shanghai Changfeng Park is located at Changfeng commercial district with convenient public transportation around and modern facilities which is a better choice for your business trip or city travel. Really appreciate your coming back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Letitia Li on 2019/5/31
Dear guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. JW Marriott Hotel Shanghai Changfeng Park is located at Changfeng commercial district with convenient public transportation around and modern facilities which is a better choice for your business trip or city travel. Really appreciate your coming back in the near future.

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Letitia Li on 2019/5/31
Dear guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. JW Marriott Hotel Shanghai Changfeng Park is located at Changfeng commercial district with convenient public transportation around and modern facilities which is a better choice for your business trip or city travel. Really appreciate your coming back in the near future.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping mall next store...also park across the street
Stayed 9 nights in Apr 2019
Response from Letitia Li on 2019/5/31
Dear guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. JW Marriott Hotel Shanghai Changfeng Park is located at Changfeng commercial district with convenient public transportation around and modern facilities which is a better choice for your business trip or city travel. Really appreciate your coming back in the near future.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Letitia Li on 2019/5/31
Dear guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. JW Marriott Hotel Shanghai Changfeng Park is located at Changfeng commercial district with convenient public transportation around and modern facilities which is a better choice for your business trip or city travel. Really appreciate your coming back in the near future.

10/10 Excellent

RAMAZAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Letitia Li on 2019/4/29
Dear Guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Letitia Li on 2019/1/30
Dear Guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future.

6/10 Okay

Shu

Stayed 2 nights in Nov 2018
Response from Letitia Li on 2018/11/21
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Really appreciate your coming back in the near future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with superb service and dining options
Fantastic Hotel with a superb staff run by a very hands on and welcoming General Manager. Very convenient mall is adjacent and the Metro stops are within walking distance but the area is bland in ine of the World's most exciting cities. Charming live music by a talented duo during dinner. Superb food, comfortable accomadation in spacious rooms with bland views of surrounding anonymous buildings and river.
Stayed 3 nights in Nov 2018
Response from Letitia Li on 2018/11/14
Dear Paul, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. JW Marriott Hotel Shanghai Changfeng Park is located at Changfeng commercial district with convenient public transportation around and modern facilities which is a better choice for your business trip or city travel. Really appreciate your coming back in the near future.

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Letitia Li on 2018/10/9
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future!

8/10 Good

Ezcaretech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from Letitia Li on 2018/10/9
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future!

10/10 Excellent

JangUk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Letitia Li on 2018/10/9
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fantastic hotel. We enjoyed the amazing breakfast, the large rooms and the wonderful view onto the river. And the friendliness of the hotel staff. Would love to come back.
Stayed 6 nights in Jul 2018
Response from Letitia on 2018/8/16
Dear guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future!

8/10 Good

Chandra

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2018
Response from Letitia on 2018/8/16
Dear guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and surly we will deliver your kind compliments related department for us to keep high-level service standard to embrace every each guest. Really appreciate your coming back in the near future!

8/10 Good

Cheng-Yi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Overall is good hotel but needs some improvements.
Air condition made noice all nigh and also can smell smoke from next door. Didn't feel good at this time.
Stayed 6 nights in Jun 2018
Response from Letitia on 2018/7/25
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. We take your feedback upon the hardware very seriouly and will difinitely share with related department for further inprovement. Sorry for any inconviences caused during your stay. Look forward your stay with us in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Letitia on 2018/4/9
Dear valued guest, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your precious time sharing us your experience here. Knowing your stay was an enjoyable one give me great pleasure. We are proud of our team and service they deliver for our guests every day. Should you travel back to Shanghai, we would be thrilled to welcome you.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
Nice and new hotel. Next door is a shopping mall with some restaurant choices. Little far from train station. Breakfast is good but coffee isn't hot enough.
Stayed 2 nights in Aug 2017
Response from JW Marriott CFPark on 2017/9/4
Dear Raymond, Thank you for staying at JW Marriott Hotel Shanghai Changfeng Park, and taking your time sharing us your experiences. It gave us great pleasure know you enjoyed your stay with us. As for the coffee you mentioned, I will pass your words to the restaurant manager to make proper improvement on our coffee. Thank you again for your sharing and hope to welcome back you again for your next visit to shanghai.

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
service in the main dinning very slow
food was cold
Stayed 1 night in Aug 2017
Response from JW Marriott CFPark on 2017/8/29
Dear Tom, Thank you for sharing us your experience regards your stay at JW Marriott Hotel Shanghai Changfeng Park. I am very sorry the services didn't meet your expectation, I will ensure your feedback shared with all Food & Beverage team, proper training will be conducted to provide the high standard services to our customers from all over the world. We look forward your coming back again.

10/10 Excellent

ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from JW Marriott CFPark on 2017/8/11
Dear ida, Thank you for sharing us your feedback in regards to your recently stay with us. Our hotel is ideally located at the Changfeng Ecology Commercial District in west Shanghai, facing the picturesque Changfeng Park and Suzhou Creek. With only 15 minutes to Hongqiao Airport and Transportation Hub. Which makes us the best choice for business traveler. Looking forward your coming back and stay with us again.

6/10 Okay

Verified traveler

Liked: Staff & service
Not very happy
First room I was given was too noisy. Then I changed another room. It was very old and found a bug. So I had to change another time. Anyway, not very pleasant experience
Stayed 1 night in Jun 2017
Response from JW Marriott CFPark on 2017/7/3
Dear guest, Thank you for taking the time to post feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. I was extremely sorry to read about the encounters during your stay. I have noted your comments on the rooms and it is always shared with hotel management team. We will certainly make improvements to ensure a pleasant stay for our guests. I hope we will have the opportunity to welcome you back in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart hotel - nice park too
This is a smart spacious hotel, very good staff, excellent breakfasts. The park across the road is good for a walk around, lots going on but also peaceful spots too. The retail and food outlet next door has expanded a lot and has plenty of choices to 'stay local'.
Stayed 4 nights in May 2017
Response from JW Marriott CFPark on 2017/6/6
Dear Guest, Thank you for your kind words about your experience and are happy to know you enjoyed your time here. I will be sure to share your feedback with the team. JW Marriott Hotel Shanghai Changfeng Park offers unparalleled products, value and genuine care. Best choice for business and leisure travelers. We hope to welcome you back to our hotel in the near future.

8/10 Good

Shelli P, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed
For the past two years I have looked forward to staying at the JW Marriott Changfeng. On previous visits the hotel felt like home away from home, but this last visit was disappointing. My understanding is that hotels in the Marriott family do not allow smoking, even in China. I loved that I could count on this hotel to be smoke-free, unlike most hotels in China. Our room was inundated with cigarette smoke for most of the night. It was as if someone was smoking in our room. I assume the smoke was coming in through the HVAC. It made both me and my fiancé sick. We had specifically requested a non-smoking room to be sure, but not non-smoking neighbors. The staff is wonderful, however. That hasn'the changed.
Response from Juergen Sterkau General Manager on 2017/5/17
'Dear guest, Thank you for taking your precious time to post you feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. First, I'd like to appreciate your kind words about our staff who strive for the qualified service every day. And I have noted your comment on smoking smell. Our housekeeping department will be definitely improving smoking smell cleaning and supervising it strictly to ensure our guest a satisfied stay. Thank you once again for your constructive comments. These will certainly enable us to better meet the needs of our guests. I hope we will have the opportunity to welcome you back on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Staff. Average Marriott.
This is an older hotel like many others has a problem with people smoking in non-smoking rooms. So I had to change rooms. The park next to the hotel is the highlight and a reason to stay here. The staff was very helpful and English isn't a problem. Breakfast wasn't anything great - very few special Chinese dishes. Not really sure this rates as a JW - more like a regular Marriott. Hotels.com shows airport shuttle but there wasn't any.
Response from JW Marriott CFPark on 2017/4/21
Dear guest, Thank you for taking the time to post feedback from your recent stay at JW Marriott Hotel Shanghai Changfeng Park. All of your comments will be shared with the team. I have noted your comments on the smell of smoke in non-smoking rooms and I'm sorry to read that our breakfast didn't meet your expectation. Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. We hope to show you our improvements on your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and wonderful service with great room
Everything about my stay at this hotel was great. They have nice restaurants and a very nice gym.
Response from Juergen Sterkau General Manager on 2017/4/19
Dear Guest, Thank you for taking the time to share your comments from your recent stay in JW Marriott Hotel Shanghai Changfeng Park. We are glad to know you have a enjoyable stay and are satisfied with our service and facilities. Once again, thank you for your kind words. We hope to welcome you to our hotel in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a very nice hotel but not as close to SHA airport as I'd expected. It was at least 25 mins in a taxi at 5:30am. The local area around the hotel has a few shops but not too much that is within walking distance.
Response from General Manager on 2017/3/7
Dear guest, Thank you for choosing JW Marriott Hotel Shanghai Changfeng Park as your accomodation. I was extremely sorry to read that we didn't meet your expectation. JW Marriott Hotel Shanghai Changfeng Park located at Changfeng business district with convenient transportation around and modern facilities. Best choice for your business trip or city travel. Thank you once again for your constructive comments. Should you travel back to Shanghai, we would be thrilled to welcome you.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent hotel and service was top level. Much better than the other Marriott nearby
Response from General Manager on 2017/2/20
Dear Guest, Thank you for taking the time to share your comments from your recent stay in JW Marriott Hotel Shanghai Changfeng Park. We are glad to know you have a enjoyable stay and are satisfied with our service and facilities. Once again, thank you for your kind words. We hope to welcome you to our hotel in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, exceptionally well trained staff
Response from Juergen Sterkau General Manager on 2016/11/18
Dear Guest, Thank you for taking the time to post feedback from your recent stay at our hotel. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. Should you travel back to Shanghai, we would be thrilled to welcome you.

8/10 Good

Ming Yau

Liked: Staff & service, property conditions & facilities, room comfort
Location is good as beside has a mall and convinience access for food Lobby is kind of tight Room size is ok
Response from General Manager on 2016/11/7
Dear Guest, Thank you for your kind words about your experience and are happy to know you enjoyed your time here. I will be sure to share your feedback with the team. JW Marriott Hotel Shanghai Changfeng Park offers unparalleled products, value and genuine care. Best choice for business and leisure travelers. We hope to welcome you back to our hotel in the near future.

8/10 Good

Yang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good deal for the price
Room size is great. Good deal with breakfast included. But quality of service does not meet JW Marriott standard, so is quality of breakfast buffet.
Response from General Manager on 2016/10/19
Dear Guest, Thank you for sharing your stay experience with us. We appreciate receiving the direct feedback and it is always shared with our team. I'm sorry the quality of service and breakfast didn't meet your expectation. We will certainly make improvements and thank you once again for your constructive comments. I hope we will have the opportunity to welcome you back in the near future.

10/10 Excellent

MIKE, Whistler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enoyable
Response from General Manager on 2016/9/7
Dear Guest, Thank you for taking the time to post feedback from your recent stay at our hotel. All of your comments will be shared with the team. We are proud of our team and service they deliver for our guests every day. Should you travel back to Shanghai, we would be thrilled to welcome you.

8/10 Good

Connie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep same Marriott spirit, as same as in USA. We like it, but the location has no MRT nearby. The breakfast is over pricing. Room is clean and cozy.
Dear Guest, Thank you for taking the time to post feedback from your recent stay at our hotel. All of your comments will be shared with the team and the staff will be thrilled to read your compliments. We are proud of our team and service they deliver for our guests every day. Should you travel back to Shanghai, we would be thrilled to welcome you. Juergen Sterkau General Manager

6/10 Okay

alice, Singapore

Liked: Cleanliness
Disliked: Room comfort
Below my expectations
I booked a room for three and expected either a sofa bed or a roll in bed for my grand daughter. Imagine my surprise when they told me that if we opt for a king size bed then that's it. Or, I can opt for two beds, but very small - only 1.5 m wide. What a disappointment. We are used to a super king at home. Service at breakfast was patchy and it was pathetic when we saw one staff topping up large empty yogurt bowls by emptying small tubs one by one into the larger ones.
Dear distinguished guest, Please allow me to say Thank you for taking your time sharing us your comment. And it is with regret to know that our services did meet your expectation. I will share your comment with the department heads concerned and proper improvement will be made accordingly. Again, thank you for staying at JW Marriott Hotel Shanghai Changfeng Park and we do look forward your coming back again. Juergen Sterkau General Manager