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Reviews of Hyatt Regency Shanghai, Wujiaochang

4.5 out of 5
Hyatt Regency Shanghai, Wujiaochang
88 East Guoding Road, Yangpu District, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 214 reviews" "
Rating 8 - Good. 65 out of 214 reviews" "
Rating 6 - Okay. 15 out of 214 reviews" "
Rating 4 - Poor. 9 out of 214 reviews" "
Rating 2 - Terrible. 2 out of 214 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jiantong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service wise, us is better
Stayed 14 nights in Mar 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's a very comfort hotel, I have stayed here twice. But I found the cleaner have not given enough soap, body lotion and body wash after cleaned the room. I have to call the staff to give me more. Normally, they will leave you one spare soap and body wash etc. but they didn't do this time for some reason.
Stayed 6 nights in Dec 2023

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed, clean, generally quiet ( although hallway noise was certainly noticeable). But my biggest complaint was the WIFI quality. I was in a video meeting, and my Wifi kept dropping, and with it audio and video. We tried various other platforms, always with the same result. Unhappy about needing to cut meetings short these days because of WIFI and limitations of 5G in China.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 8 nights in Oct 2023

10/10 Excellent

Yi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly connected to 5 malls on each coner of Wujiaochang and subway all connected under cover. ton ton of dining options in the malls and underground. Hotel is very nice, clean, comfortable and mordern.
Stayed 5 nights in Aug 2023

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Will use it next time in Shanghai
Stayed 7 nights in Sep 2023

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, and better than expected
Stayed 2 nights in Sep 2023

10/10 Excellent

Daisy

Stayed 2 nights in Aug 2023

10/10 Excellent

Shunban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everything
Stayed 9 nights in Aug 2023

10/10 Excellent

COLIN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay, kind staff and great hotel!
Stayed 1 night in Jul 2023

10/10 Excellent

Zhongguang

Stayed 2 nights in Jun 2023

10/10 Excellent

Catherine AM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 27 nights in May 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE STAY
Nice Pool Nice breakfast Nice dinner loungd on 23 floor very clean friendly workers good restaurants nearby
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

YAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 1 night in Aug 2020

10/10 Excellent

YAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful hotel, but need to improve cleanness,
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good position, cleaniness and good service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019

10/10 Excellent

Joey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
The toilet door in my room was faulty during the 3rd day of my stay but the hotel handled the situation well and changed my room to the same level so it’s easier for me to move. The location is good, it’s near the metro, nearby with big malls , food and all. Awesome!
Stayed 5 nights in Dec 2019

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

ALVARO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
chinese no speak english
clean, good food, but people at front desk don't speak english, they gave a very hard time to check in an worst to check out almost 20 minutes to check out, they can't understand a thing, almost missed my flight
Stayed 2 nights in Nov 2019

10/10 Excellent

Isabelle

Stayed 10 nights in Nov 2019

8/10 Good

SANDRA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 5 stars
Not so good was - terrible internet connectivity, could not access the internet 90% of our stay. Bed was a bit uncomfortable. Otherwise everything else was great
Stayed 4 nights in Oct 2019

10/10 Excellent

Kok Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, i like the location which connect to shipping mall; more fun to shipping around after dinner; very pleasant place to stay for vacation.
Stayed 1 night in Oct 2019
Response from Marcom on 2019/10/29
Dear Guest, Thank you very much for writing such a wonderful review following your stay at Hyatt Regency Shanghai, Wujiaochang.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and comfortable rooms, good pool & sauna etc, good food in the various eateries. Great little cafe in the lower lobby for a quick breakfast, too. Receptionist Beth was very helpful with a late check-in and other minor assistance.
Stayed 12 nights in Oct 2019
Response from Marcom on 2019/10/26
Dear Guest, Thank you for taking the time to share you feedback with us. We are thrill that you enjoyed your stay with us and appreciated our service. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is close to the subway and connected to a very nice shopping mall, so very convenient.
Stayed 1 night in Oct 2019
Response from Marcom on 2019/10/21
Dear Guest, Thank you very much for writing such a wonderful review following your stay at Hyatt Regency Shanghai, Wujiaochang.

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Yuzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/7/5
Dear Guest, Thank you for taking the time to share your fantastic feedback from your recent experience at Hyatt Regency Shanghai, Wujiaochang. Meanwhile, we very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/7/5
Dear Guest, Thank you for taking the time to share your fantastic feedback from your recent experience at Hyatt Regency Shanghai, Wujiaochang. Meanwhile, we very much look forward to welcoming you back to our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Their service is good. Room service is great. Every thing is good
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Very good service and close to the subway and almost everything
Stayed 1 night in Apr 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/4/8
Dear Guest Thank you for sharing your experience at Hyatt Regency Shanghai, Wujiaochang with us. We are thrill that you enjoyed your stay with us and appreciated our service. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We look forward to welcoming you back soon. Yours sincerely

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Mar 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/4/4
Dear Guest, Thank you very much for writing such a wonderful review following your stay at Hyatt Regency Shanghai, Wujiaochang.We look forward to welcoming you back to our hotel for another fantastic experience.

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/4/3
Dear Guest, Thank you for sharing your experience at Hyatt Regency Shanghai, Wujiaochang with us. We will share your experience with hotel team for future improvement, and we are looking forward to welcoming you at the hotel soon. Yours sincerely , Hyatt Regency Shanghai, Wujiaochang

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, price is reasonable
Awesome hotel, kid like the swimming pool. Good location, lots of restaurants around. Easy access to Metro station.
Stayed 2 nights in Mar 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/3/26
Dear Guest, Thank you very much for writing such a wonderful review following your stay at Hyatt Regency Shanghai, Wujiaochang.

10/10 Excellent

Chenchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/3/26
Dear Guest, Thank you very much for writing such a wonderful review following your stay at Hyatt Regency Shanghai, Wujiaochang.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/3/26
Dear Guest, Thank you very much for writing such a wonderful review following your stay at Hyatt Regency Shanghai, Wujiaochang.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great location
Hotel was clean and staff were polite. Breakfast spread was decent, great location with multiple malls within walking distance.
Stayed 6 nights in Jan 2019
Response from Hyatt Regency Shanghai, Wujiaochang on 2019/3/13
Dear Guest, Thank you for your kind review of Hyatt Regency Shanghai, Wujiaochang. We are delighted to hear that you have had such a wonderful time with us. Hope we can welcome you and your family back before long.

10/10 Excellent

Jinsong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy new year
It’s Chinese holiday and Wujiaochang is the busiest spot of the city. Just enjoy the everything in the mall.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area. Everything is absolutely 5 star.
Stayed 2 nights in Dec 2018
Response from Hyatt Regency Shanghai, Wujiaochang on 2018/12/27
Dear Guest, We appreciate you taking the time to write a review following your stay at Hyatt Regency Shanghai, Wujiaochang. We look forward to welcoming you back to our hotel for another fantastic experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
although the location of the hotel is slightly further to the bund, but the its located 5min away from the subway station. takes around 20mins to travel to the bund from subway. The room is nice and cozy with new and good room facilities such as HDMI port, big 42 inch tv, bath tub, automated blinds etc.
Stayed 3 nights in Dec 2018
Response from Hyatt Regency Shanghai, Wujiaochang on 2018/12/27
Dear Guest, Thank you for your kind review of Hyatt Regency Shanghai, Wujiaochang. We are delighted to hear that you have had such a wonderful time with us, we have shared your comments with our colleagues and they are very motivated by your positive feedback. Hope we can welcome you back before long.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2018

6/10 Okay

Barry

Liked: Room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Jerrold, New York

Very clean and comfortable hotel. Good value for this quality.
Stayed 4 nights in Nov 2018
Response from Hyatt Regency Shanghai, Wujiaochang on 2018/12/27
Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us. We look forward to welcoming you back to our hotel for another fantastic experience.

8/10 Good

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018