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Reviews of Hyatt Regency Shanghai Global Harbor

5 out of 5
Hyatt Regency Shanghai Global Harbor
718 Ning Xia Road, Puxi, Shanghai

Reviews

8.4

Very Good

Rating 10 - Excellent. 48 out of 107 reviews" "
Rating 8 - Good. 39 out of 107 reviews" "
Rating 6 - Okay. 11 out of 107 reviews" "
Rating 4 - Poor. 5 out of 107 reviews" "
Rating 2 - Terrible. 4 out of 107 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to metro stations.
Stayed 6 nights in Apr 2024

10/10 Excellent

Li Fong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service. Very helpful staff . I will be back to stay again !
Stayed 11 nights in Mar 2023

8/10 Good

Cristofer

Stayed 2 nights in Jan 2020

2/10 Terrible

Hang te

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is ok, but all the facility are not good and a little bit dirty on desk or chair, also you can head someone keep making noise and the wind is also very Josie, over all it’s not worth to spend money on this property
Stayed 2 nights in Jan 2020
Response from Cathy on 2020/1/8
Thank you for taking the time to share with us your recent experience. My sincere apologies for the disappointing experience you had during your stay, especially for the housekeeping and noise. We appreciate and take your feedback seriously. These comments have been relayed to the Housekeeping department and hotel management team. We will continue to improve the facility quality and service to ensure it reflects consistently with the Hyatt brand.

6/10 Okay

KS, Singapore

Traveled with partner
Liked: Cleanliness, staff & service
Aircon cannot be adjusted due to centralized Aircon. Had to change room in the middle of the night.
Stayed 3 nights in Dec 2019
Response from Cathy on 2020/1/2
Thank you for taking the time to share your feedback with us during your recent visit. I am sorry to hear about your disappointing experiences in the hotel. Please accept our sincere apologies for the centralized Aircon system and your feedback has been shared with the staff.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient place for family
Stayed 4 nights in Dec 2019
Response from Cathy on 2020/1/2
Dear customer, thank you so much for sharing your feedback with us regarding your recent stay. I was delighted to read that you are satisfied with the experience in the hotel. Hope you had a good time with your family here. We look forward to welcoming you back very soon.

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service Great food Nice rooms big and cozy
Stayed 3 nights in Dec 2019
Response from Cathy on 2020/1/2
Thank you for sharing your feedback with us. I was delighted to read that you were satisfied with the service and room . Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.

10/10 Excellent

Ron, Tel Aviv

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and spacious, plenty of closet room, and easy Internet access. The large sized bed was firm and there was both a shower area and a bath.
Stayed 4 nights in Nov 2019
Response from Cathy on 2019/12/4
Dear customer, thank you so much for sharing your feedback with us regarding your recent stay. I was delighted to read that you are satisfied with the room and facilities. Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Staff, service, location - all great.
Stayed 2 nights in Oct 2019
Response from Cathy on 2019/12/4
Thank you for sharing your experience with us regarding your stay. I was delighted to read that you found our staff nice and service is great. Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.

10/10 Excellent

Yung, Singapore

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the well appointed and clean rooms. The morning breakfast was also varied with local Chinese cuisine and the usual continental items. Staff went out of their way to assist us whenever engaged. All in all a great option for Shanghai at a reasonable price.
Stayed 5 nights in Sep 2019
Response from Cathy on 2019/12/4
Thank you for sharing your feedback with us. I was delighted to read that you were satisfied with the morning breakfast . Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service
Everything, but it would be great to have bilingual staff
Stayed 1 night in Aug 2019
Response from sunnie on 2019/8/28
Thank you for taking the time to share your feedback with us during your recent visit. Please accept my sincere apologies for the service shortfalls and your feedback has been shared with my team to enhance training quality of my staff. Your experience means a lot to us and I hope we will have another opportunity to serve you in the near future.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
front desk bad
service is nowhere near good, especially terrible the front desk. staff need a lot of training although housekeeping is good & they are trying hard to make the guest comfortable, especially when rooms still have that plastic smell 2 years after the opening... they set up the air purifier in the room for the smell. wont recommend this hyatt hotel
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near stores and subway. Very close to beautiful campus of East China Normal University.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019

4/10 Poor

ZUO, Shanghai,China

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Poor room with a big pillar. And much noise from high-bridge way.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The properties were great but the staff was not very welcoming.
Stayed 1 night in Mar 2019
Response from Sunnie on 2019/5/15
Thank you for taking the time to share your feedback with us during your recent visit. Please accept my sincere apologies for the service shortfalls and your feedback has been shared with my team to enhance training quality of my staff. Your experience means a lot to us and I hope we will have another opportunity to serve you in the near future.

10/10 Excellent

Ji-Yoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only unpleasant event was the breakfast . We were offered cold and hard bread with one thin slice of butter .
Stayed 5 nights in Dec 2018
Response from Dorothy on 2019/1/4
Thank you for taking the time to share with us your recent experience. My sincere apologies for the disappointing service you experienced during your stay, especially for the breakfast. We appreciate and take your feedback seriously. These comments have been relayed to the Food & Beverage management team and we will continue to reinforce the trainings of our associates to ensure it reflects consistently with the Hyatt brand.

8/10 Good

Katherine, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location! But the wall mirror next to the door is really scared me after I shut the door.
Stayed 1 night in Oct 2018

8/10 Good

Geyangzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Ocean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facility is relatively new, clean and comfortable. It is next to a big mall which includes a lot of shops and restaurants. It is a bit expensive compared to the others, but worth it. Service is excellent, the lobby staff is very helpful and courteous. Only shortcoming is that the hotel is far away from major attractions in Shanghai.
Stayed 1 night in Aug 2018
Response from Dorothy on 2018/9/27
Dear customer We were very happy to read that you enjoyed your stay with us. Thank you for your kind words. We appreciate your recognition of our facility, location and our good service. I will be sure to share your compliments with my team, as we always strive to create memorable hotel experiences for our guests. We look forward to extending our warm hospitality to you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky to get a room around 12 pm, although floor has some nuts residuals. But overall, the bathroom and bed are very clean. Bath tab too small though.
Stayed 2 nights in Jun 2018
Response from Dorothy on 2018/7/23
Thank you for sharing your feedback with us regarding your recent stay. I was delighted to read that you found our hotel room clean. Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Xinye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality new hotel in a good location.
Brand new hotel of typical quality standard of Hyatt. It's in a great location connecting to Global harbour shopping centre and cross road to a subway station. Very happy with my stay in this hotel.
Response from Dorothy on 2018/4/16
Dear customer Thank you for taking the time to share your stay experience with us. We are glad that you were satisfied with our convenient location and our standard service. Your generous praise will certainly be shared with the team. We hope to welcome you back again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Would not recommend this hotel
1. Rooms - The hotel is located bedside the mass rapid train track and with constant noise coming to the room. I have to change my room 2 times to reduce the noise and resolve issue that the room does not come with working desk for business traveler. 2. Food - The rest. food is bad and do not order their egg benedict! 3. Services - The housekeeping services very bad. I asked for water or bath towels , it took long time and I need to call them again to deliver them. I needed help to open a can of milk, the staff came after we called 2 times and waited for 1 hour but the did not open the can. Instead she said she will asked the kitchen to help but no one came to help us. Asked for conceige to help with lugguages and again took a long time that I eventually did it myself. 4. late check out - As a member of Hyatt, I was told I can have late check out to 2pm but on the last day told that I must check out at 12pm. I would consider other hotel chains in my future travels which provide late checkout as member benefits.
Stayed 5 nights in Jan 2018
Response from Dorothy on 2018/1/24
Thank you for taking the time to share your feedback with us during your recent visit. I am sorry to hear about your disappointing experiences in the hotel. Please accept my sincere apologies for the service shortfalls and your feedback has been shared with my team to reinforce the necessary changes to raise our standards. Hope we will have the opportunity to serve you again.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Rob, nanjing china via detroit

Liked: Cleanliness, property conditions & facilities, room comfort
Close to shopping
Decent hotel close To shopping. Hotel does need to get better at ordering taxi for Customers. They don't have taxi waiting on site like other hotels. Could also offer more western dishes on menu especially on late room service menu.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2017

4/10 Poor

Charlie, Los Altos, CA

Liked: Cleanliness
Disliked: Property conditions & facilities
Surprisingly Primitive Hyatt in Shanghai
Booked the hotel because it's near Hongqiao airport & Jiading area where I am visiting, and it's new. While all were true, the scathing review of this property turns out to be equally true, and cannot make up for its advantages. The broken AC in 2nd night can be forgiven as a rare exception. But the room service breakfast, and (on second day) the Regency Club were shocking! While most hotels bewilder me with huge array of choices, this hotel has the smallest menu in the world, and smallest portion of yogurt I've ever seen of any hotel. The Regency Club & its food looks like a movie set. Looks OK, but most were not edible. When I asked for regular coffee because the expresso coffee was unacceptably bitter, they actually charged me for the coffee. YES! NO JOKE! The condescending attitude of the staff there was laughable because they had no idea what they were doing ... I think they forgot Global Harbor really isn't downtown Shanghai ... 5KM seems like 500 miles ...
Stayed 1 night in Sep 2017
Response from Jaclyn Liu on 2017/9/21
Dear guest Thank you for taking the time to share your feedback with us during your recent visit. I am sorry to hear about your disappointing experiences in the hotel. Please accept my sincere apologies for the service shortfalls and your feedback has been shared with my team to enhance training quality of my staff and the room facility including the regency club as well. Your experience means a lot to us and I hope we will have another opportunity to serve you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay!!
Overall a very good experience, close to mtr and line No13 is a very convenient to take you to the city centre. Hotel within Global Harbour Mall is superb with some good restaurants and a supermarket. Would highly recommend !
Stayed 2 nights in Aug 2017
Dear guest Thank you for sharing your feedback with us regarding your recent stay. I was delighted to read that you satisfied with our location and facility. Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon. Jaclyn Liu Marcom Manager

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stellar Hotel
New hotel, soft open, inexperienced young staff, great facility, lots of positive energy
Stayed 2 nights in Jun 2017

8/10 Good

chung keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice for traveling in SH
The hotel is located near the unground station

10/10 Excellent

Yvonne, Shanghi China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Global harbor stay
It was very much of a pleasant stay. I will return continuous as I return to Shanghi

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Feb 2024

8/10 Good

woohyeon

Stayed 2 nights in Dec 2023

8/10 Good

Akihiko

Stayed 3 nights in Dec 2023

8/10 Good

Chunli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Boon Fook

Stayed 2 nights in Nov 2023

4/10 Poor

Stefano

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
NO English Language!!!!!!!!!!!!!!!
From a Group like Hyatt,I DEMAND that the staff speak English! find someone who speaks English (apart from reception) is impossible! there is basically no way to communicate if you don't speak Chinese! UNACCEPTABLE!!!
Stayed 3 nights in Jun 2023

2/10 Terrible

Shih Yung

Stayed 1 night in Apr 2023

8/10 Good

Wen Tsan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

kai

Stayed 1 night in May 2020

2/10 Terrible

lai na

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020