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Reviews of Courtyard by Marriott Shanghai Pudong

4 out of 5
Courtyard by Marriott Shanghai Pudong
838 Dong Fang Road, Pudong New District, Shanghai, Shanghai

Reviews

8.4

Very Good

Rating 10 - Excellent. 208 out of 529 reviews" "
Rating 8 - Good. 237 out of 529 reviews" "
Rating 6 - Okay. 54 out of 529 reviews" "
Rating 4 - Poor. 20 out of 529 reviews" "
Rating 2 - Terrible. 10 out of 529 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mayank, Ahmedabad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to mall and metro station.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Shanghai Pudong on 2024/3/27
Dear Guest, thank you for your praise. Our hotel is committed to creating the best rest environment, the sincerest service and clean sanitary conditions for customers. I'm very glad you like it. Welcome to come again!

10/10 Excellent

Werner, Krailling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ability to get by without knowing Mandarin Nothing to do with the hotel but some guests on my floor thought it was ok to have their kids running up and down the hall late at night.
Stayed 5 nights in Feb 2024
Response from Courtyard by Marriott Shanghai Pudong on 2024/2/22
Dear guest, we apologize for the issue you have encountered while staying at our hotel. Our hotel is committed to creating the best rest environment for guests. If you meet this situation next time, please tell us so that we can handle it as soon as possible. And we hope to see you again. Best regards.

6/10 Okay

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott Shanghai Pudong on 2024/1/31
Dear guest, thank you for staying in our hotel. The comments of guests have always been the driving force for our continuous progress. We will take every problem seriously and look forward to receiving your reply to deal with and solve it for you.

10/10 Excellent

MARLON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/12/12
Dear MARLON, thank you for your compliment. Our hotel is committed to creating the best rest environment for guests, the sincerest service and delicious food. I'm glad you like it. Welcome to visit us again!

10/10 Excellent

Gareth Owain

Stayed 2 nights in Nov 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/11/15
Dear Gareth Owain, thank you very much for choosing us. We will improve and perfect ourselves continuously. Best wishes to you and see you next time.

10/10 Excellent

Anni

I love the location!
Stayed 2 nights in Oct 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/10/26
Dear Anni, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

10/10 Excellent

Ying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dramatically great hotel. We will stay here each time we return to Shanghai.
Stayed 4 nights in Oct 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/10/26
Dear Ying, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again!

8/10 Good

Patryk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay but not the best
Stayed here 4 nights, generally was okay, bed was very comfy, breakfast was okay, cleanliness also good, but there was this unpleasant smell on our floor of old damp carpets, there was signs of water leakage on the walls. But overall good value for money.
Stayed 4 nights in Sep 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/10/13
Dear Patryk, thank you for choosing our hotel. We apologize for the issue you have encountered while staying at our hotel. Our hotel run for a long time, we try to improve rooms but still have some problem. Thank you for your understanding and we look forward to seeing you again.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and the hotel was very clean and comfortable. I enjoyed the breakfast options and the executive lounge was an unexpected treat.
Stayed 3 nights in Oct 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/10/10
Dear Justin, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again!

8/10 Good

Shona

Traveled with family
Liked: Cleanliness, staff & service
A little dated.
Stayed 10 nights in Sep 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/11/3
Dear Guest, thank you for choosing us. Our hotel is committed to creating the best rest environment, the sincerest service and clean sanitary conditions for customers. And we also try to change our facilities better. We hope to see you again.

2/10 Terrible

eu tah

Stayed 2 nights in Sep 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/9/15
Dear guest, I wonder if you are willing to communicate further and share the specific situation of the incident you encountered, so that we can better confirm and improve. The comments of guests have always been the driving force for our continuous progress. We will take every problem seriously and look forward to receiving your reply to deal with and solve it for you.

8/10 Good

Sihan

Stayed 13 nights in Aug 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/11/3
Dear Sihan, thank you very much for choosing us. We will improve and perfect ourselves continuously. Best wishes to you and see you next time.

10/10 Excellent

Xiang

Stayed 2 nights in Aug 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/9/7
Dear Xiang, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chinese food in the morning buffet is too salty to eat.
Stayed 2 nights in Aug 2023
Response from Courtyard by Marriott Shanghai Pudong on 2023/9/7
Dear James, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Vincent

Business traveler
Disliked: Property conditions & facilities
An out dated property that requires renovation. The lobby lounge service is unfriendly.
Stayed 1 night in May 2023

10/10 Excellent

weimin

Stayed 1 night in May 2023

10/10 Excellent

Qiushi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staffs.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Courtyard Pudong
Good location and good hotel services.
Stayed 5 nights in Apr 2023

6/10 Okay

Lawrence

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Kinda old
The hotel appears to be quite old, and the room door always slam with loud sounds each time it opens.. so I can hear banging throughout almost the whole day.. only the location is goods
Stayed 1 night in Mar 2023

8/10 Good

Takamitsu, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the very convenient place.
Stayed 1 night in Mar 2022

10/10 Excellent

ROBERT WAYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super convenient to the Metro line 2 connecting to the airports and train stations easily. Even the ground routes to the rest of Shanghai are convenient and quick as well, so taxis and rideshares are fast.The area has a ton of restaurants and delivery service is easy. If you like walking or jogging, walk up Century Ave to the park at the Science Museum, or a little further to Century Park. Or just take one subway stop. Lujiazui and the riverfront is close too, in the other direction The hotel itself was clean and the bed and room comfortable. Great staff and the buffet breakfast was good. I lived in Shanghai for over ten years, so I know the city well, and chose this for my needs on my return visit. If you like nightlife, you might chose another part of the city in Puxi (though there are bars nearby here), but really with Didi rideshare, it's no big deal getting back. If you want a solid and easy stay in Shanghai with great Metro access, the Courtyard can't be beat.
Stayed 9 nights in Oct 2021

8/10 Good

CMM, Dartmouth, NS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - lots of decent places to eat around the area and subway 8 -10 mins walk away. All things considered a great experience
Stayed 3 nights in Oct 2020

2/10 Terrible

Minwoo

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Better find other place.
Poor service. Lack of language skill of staffs. Old room condition, worse maintenance. Worst hotel in China for my entire experience.
Stayed 1 night in Jan 2020

10/10 Excellent

Zixiang

Stayed 1 night in Jan 2020

10/10 Excellent

Mark Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place.
Convenient, rooms are comfortable, just that you can't control the temp (as usual for the area).
Stayed 2 nights in Jan 2020
Response from Eva zhu on 2020/1/14
Thanks for staying with us.We are happy that you were satisfied with the location and rooms. Thank you again for sharing your experience and we sincerely look forward to your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Liked - Very good location / Vicinity of Subway Stations / Many Good Restaurants around / Most of the Tourist attractions are nearby / Very good Breakfast Spread / Helping attitude of the Hotel Staff Didn't like - Poor understanding of English language by the Hotel Staff
Stayed 4 nights in Dec 2019
Response from Eva Zhu on 2019/12/23
Thanks for staying with us. We appreciate your feedback! We will strengthen English training for our staffs. Hope you can witness the growth and progress in the near future.

8/10 Good

Mordechi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Eva Zhu on 2019/12/2
Thanks for staying with us. We appreciate your feedback!

8/10 Good

stephanus paulus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Stayed 4 nights in Nov 2019
Response from Eva Zhu on 2019/12/2
Thanks for staying with us. We appreciate your feedback! Hope to see you soon!

10/10 Excellent

watson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Eva Zhu on 2019/11/14
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, amenities
Near a lot of ammenties and staff are friendly. But need to change the lightings.
Stayed 3 nights in Oct 2019
Response from Eva Zhu on 2019/10/15
Dear guest, Thank you for your comments. We will double check our lightings. Hope to see you again and have a nice day.

10/10 Excellent

Bob, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. The breakfast was a great and executive lounge terrific! Staff were very friendly and responsive. Great location to get around many places. Great price. Will stay again when I go back.
Stayed 2 nights in Oct 2019
Response from Eva Zhu on 2019/10/10
Dear guest, Thanks for your highly glorification to our hotel. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

roseller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Eva Zhu on 2019/10/10
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nicolas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Eva Zhu on 2019/10/10
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Eva Zhu on 2019/10/10
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Eva Zhu on 2019/10/10
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Eva Zhu on 2019/10/10
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up registered for the Executive Lounge access. The staff there was very friendly and attentive.
Stayed 9 nights in Aug 2019
Response from Eva Zhu on 2019/9/10
Dear Guest, thanks for staying with us. We appreciate your feedback! Your very kind comment has been shared with the hotel. It is a great encouragement for all our employees. Thank you once again for giving us the opportunity to host you in our hotel and we wish to have the pleasure of welcoming you again the next time you are in Shanghai.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Eva Zhu on 2019/9/9
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location and personable staff, sign in went perfect
Stayed 1 night in Aug 2019
Response from Eva Zhu on 2019/9/9
Thanks for staying with us. We appreciate your feedback! We will keep our quality and hope to see you in the near future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are not that great
Stayed 2 nights in Jul 2019
Response from Eva Zhu on 2019/8/20
Dear Guest, we would like to thank you for taking the time to share your feedback with us.We are sorry to read that you were not satisfied with room. Please rest assured that we have taken note of your concerns and it have been shared with the Management.We would like to thank you again for your feedback and we look forward to welcome you back so as to better serve you in the near future.

8/10 Good

TRACEY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room. Comfortable bed. Good breakfast.
Only stayed for one night transiting to Australia but I was very happy with the stay here. The room was really nice , great linen and super comfy bed. Staff really helpful and it’s close to the Shanghai super buildings.
Stayed 1 night in Aug 2019
Response from Eva Zhu on 2019/8/15
Dear guest, Thank you for choosing our hotel. We are appreciated that you had a good experience in our hotel. We will share you nice comments to our staff. Hope to see you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
Stayed 3 nights in Jul 2019

10/10 Excellent

RuthandJill, Ottawa

Business traveler
Liked: Cleanliness, staff & service
Property has a great location. All the staff were very friendly and professional.
Stayed 4 nights in Jul 2019
Response from Eva Zhu on 2019/8/2
Dear RuthandJill, Thanks for staying with us. We appreciate that you were satisfied with our location and staff service. We will keep our quality. Hope to see you again.

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Eva Zhu on 2019/8/2
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Eva Zhu on 2019/8/2
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Eva Zhu on 2019/6/10
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kok Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Eva Zhu on 2019/6/10
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Eva Zhu on 2019/6/10
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Eva Zhu on 2019/5/23
Dear guest, Thank you for your stay and positive comments in our hotel. We appreciate your feedback!