Independent Serra da Estrela Nature Park hotels

"First impressions are everything and the lovely staff gave us a very warm welcome complete with a glass of port, as well as a tour of the property upon arrival. The spa was very clean and zen, and our panarama suite had a lovely Mountain View. We dined in Fatiga, the restaurant on property and it was fantastic!! The food, service and ambiance were perfection!"

"Very helpful & friendly staff. Above all, a imposing building in a stunning mountain location especially after a night of snow. Excellent dinner and breakfast buffet."

"Late arrival with excellent welcome and friendly check in. Comfortable room with excellent shower… woke to gorgeous mountain views and a wish that I was staying longer."

"Yes"

"Room & entire premises extremely cold. Central radiators were off. She turned on the AC in the room and set it to cool to 73ºF, but the room was in the 50's. I figured out how to reset it and left for dinner. We returned to no electricity. We had to negotiate a candle. Room was extremely small, only 2 ft on each side of a double bed, which was lumpy. No place for suitcases. She suggested we open them in the car and take in what we needed. Bathroom was clean, but small with no room to put anything. Breakfast was ok, but nothing special."

"Great"

"Beautiful surroundings and very friendly staff"

"Staff are customers oriented"

"Fantastic location, friendly staff, great food. If the Serenity concept is to work, the management has to decide: either an adults-only hotel or a separate playground for children. This needs to be improved, as the children otherwise are always loud with everyone."