Reception

Reviews of OYO 414 Adiff Palace Hotel

2 out of 5
OYO 414 Adiff Palace Hotel
25, Jalan Bunga Raya 2, Taman Bunga Raya, Bandar Baru Salak Tinggi, Sepang, SELANGOR

Reviews

6.0
Rating 10 - Excellent. 11 out of 53 reviews" "
Rating 8 - Good. 12 out of 53 reviews" "
Rating 6 - Okay. 10 out of 53 reviews" "
Rating 4 - Poor. 5 out of 53 reviews" "
Rating 2 - Terrible. 15 out of 53 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very comfortable stay.
Response from Ammy on 2024/2/25
Thank you for rating us highly, Taylor! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim.

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 3 nights in Oct 2023
Response from Ammy on 2024/1/23
We appreciate your positive rating, Noor! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 Good

Amad

Stayed 2 nights in Oct 2023
Response from Joey on 2023/11/2
Hi Amad, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

4/10 Poor

Yap

Stayed 2 nights in Sep 2023
Response from Tim on 2024/1/23
Hi, Yap! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Qaiyyum

Disliked: Cleanliness, staff & service, property conditions & facilities
wasting my time. the reservation was made but when I got to the counter the room was all full.
Stayed 1 night in Sep 2023
Response from Ava on 2023/10/12
Hi, Qaiyyum! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

8/10 Good

Khoi Sian Langh

Stayed 7 nights in Sep 2023
Response from Ava on 2023/10/12
Thanks for rating us superbly, Khoi! Glad to know that you loved our services :) Regards, Ava

6/10 Okay

Zhaaren

Bilik Air (Toilet) 2⭐ Air Cond 26°C (Remote Not Function) TV Remote Missing Bed (Tilam) 3⭐ Lain2 (Others) OK2 Rating- Fair (RM50)
Stayed 1 night in Aug 2023
Response from Joey on 2023/8/28
Thank you so much for the positive rating, Zhaaren ! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

10/10 Excellent

Muhammad Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Jun 2023
Response from Ava on 2023/7/5
Hi Muhammad! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

4/10 Poor

RIKESH

Disliked: Cleanliness, property conditions & facilities
I will not describe the hotel because maybe in Malaysia this is called a 2 star hotel, but I didn't expect Expedia to sell this kind of establishment (that's can not be called a hotel 😵‍💫). Don't believe the photos. Expedia is among the best agencies in the world that people trust before booking so Expedia needs to review the business.
Stayed 1 night in Jun 2023
Response from Lisa on 2023/6/24
Hi, Rikesh! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 Terrible

Adam

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to say positives in addition to negatives with any stay. It was close to a Pizza Hut and the lock worked on the door. Those are the only positives. But from the mold to the beyond disgusting bathroom to the springs covered with a sheet of fabric they called a mattress to the nearly nonexistent air conditioning, this was absolutely the worst hotel my fiancée and I have ever seen or stayed at. Please do not come here to save money, unless you are a sadist.
Response from Ava on 2023/5/18
We are sorry to disappoint you, Adam! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

2/10 Terrible

Jack

Stayed 1 night in May 2023
Response from Barbara on 2023/6/21
Hello, Jack! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

4/10 Poor

Kee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immediate repair and update needed
Damp room. Small cramp room
Stayed 1 night in Feb 2023
Response from Lisa on 2023/3/7
Hi, Kee! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

4/10 Poor

muhamad faizal

Disliked: Amenities, property conditions & facilities
Very2 basic just for transit. No towel provided. Room bit smelly. Tv only have 1 channel. Good thing only easy to get supply as mini mart nearby.
Response from Lisa on 2023/1/10
Hi, Muhamad! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

8/10 Good

NORDIN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Mar 2022
Response from Ammy on 2022/3/15
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Mohamad Shahzrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Leo on 2021/4/8
Hi, Shahzrin! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the ikbn. Near to restaurant and other amenities
Stayed 1 night in Feb 2021
Response from Leo on 2021/3/5
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

6/10 Okay

Mohamad Amirul

Disliked: Staff & service
Stayed 1 night in Apr 2020
Response from Bella on 2020/4/28
Hi, Mohamad! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Bella

6/10 Okay

Nur hafizah

Stayed 1 night in Mar 2020
Response from Rehana on 2020/5/1
Hi, Nur! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Rehana

2/10 Terrible

MARYJOY, MALDIVES

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked through Expedia, The hotel said they did n't receive the booking and we tried to contact but no response.we paid again, directly at the hotel. it was our worst experience with Expedia. We won't use or recommend Expedia anymore.
Stayed 5 nights in Mar 2020
Response from OYO on 2020/3/18
Sincere Apologies, We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Marie

10/10 Excellent

Nazrin Shah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and affordable
Front reception was friendly and kind.
Stayed 1 night in Feb 2020
Response from OYO on 2020/2/8
Thank you for rating us super, Nazrin! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Kevin

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
More clean and area far from city
Stayed 2 nights in Dec 2019
Response from Joey on 2019/12/9
Thanks for your valuable time to write a review. As per the feedback, it seems that you are not completely satisfied with the services and we are extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Joey

2/10 Terrible

Shafiq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is zero star hotel very bad hotel
Stayed 1 night in Nov 2019
Response from Zara on 2019/12/3
Hi, Shafiq! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara

6/10 Okay

Wan, Melaka

Liked: Cleanliness, amenities
Better for transit flight.. value money n nearby klia
Stayed 1 night in Nov 2019
Response from Zara on 2019/11/29
Thank you for your valuable feedback, Wan! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Zara

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from Zara on 2019/11/29
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

10/10 Excellent

Abdul Gafoor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Zara on 2019/11/15
Glad to see that you have rated us superb, Abdul! We will keep delighting our guests and promise to keep service standards high. Regards, Zara

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room price is an affordable and very cheap. I'll repeat again.
Stayed 1 night in Oct 2019
Response from Zara on 2019/11/9
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Zara

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from Zara on 2019/9/1
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Zara

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So goooodd
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it´s has great staff
Stayed 1 night in Jun 2019
Response from Cheshta on 2019/6/25
Love to hear this, It’d be great if you can spread the word among your circle. Have a pleasant day ahead :) Regards, Cheshta

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Barbara on 2019/6/21
Glad to see that you have rated us positively. Do give us more chances to delight you in the future as well. Regards, Barbara

6/10 Okay

Drew

ok
the room was ok for over night stay
Stayed 1 night in May 2019
Response from Cheshta on 2019/6/25
Hi, Drew! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from Barbara on 2019/6/21
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon again with a pleasant experience. Regards, Barbara

6/10 Okay

Verified traveler

Liked: Staff & service
It's near the airport
Stayed 1 night in May 2019
Response from John on 2019/5/26
Thanks for your valuable time to write a review. As per the feedback, it seems that you aren’t completely satisfied with the services and we’re extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, John

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Amenities
Check in was a hassle due to slow server. Wifi was slow. Cleanliness was not excellent, but tolerable and way better than other budget hotels. The front desk staff Filipino lady was very polite.
Stayed 1 night in Apr 2019
Response from Cheshta on 2019/6/25
Hi, Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight transfer stay
Quick overnight last minute stay near KLIA. Honestly couldn’t complain about anything considering the price. Was close to the airport, cheap, comfortable with aircon.
Stayed 1 night in Apr 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for money
Great place and location for price
Stayed 1 night in Dec 2017

2/10 Terrible

Julien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam ! Be careful and stay away from this hotel !
Very bad ! I booked online then when I arrived at the hotel the guy asked me to pay 50 more ringets (the price have been change) then later again he asked me to pay 10 more ringets for the tax but online they said "tax included". In addition the smell in the room was terrible and the bathroom disgusting. We found a big crockroach ! Stay away from this hotel ! They will try to scam you all time ! Also for the taxi.
Stayed 1 night in Nov 2017

2/10 Terrible

Abdul rahman

Stayed 1 night in Nov 2023
Response from Ammy on 2024/1/23
Hi, Abdul! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Fadaliah

Stayed 1 night in Sep 2023
Response from Ava on 2023/10/12
Thanks for taking out your valuable time to rate us, Fadaliah! We will work even harder to make your stay a memorable one :) Regards, Ava

2/10 Terrible

Tiby

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

RINA

Stayed 1 night in Apr 2023
Response from Ammy on 2023/4/13
Hi, Rina! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Fara

Stayed 1 night in Jan 2023
Response from Ammy on 2023/1/26
Hi, Fara! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

nur diana

Stayed 2 nights in Nov 2021
Response from Ronald on 2021/12/3
Hi, Nur! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Ronald

10/10 Excellent

isma mohamad ubaidullah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from OYO on 2020/2/2
Thanks for the positive rating, Hope to host you soon :) Regards, Kevin

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
大幅にチェックインを待たされた。とても不快です。
Stayed 1 night in Jan 2020
Response from OYO on 2020/1/26
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin

4/10 Poor

Patric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Zara on 2019/11/23
Hi, Patric! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
À fuir je déconseille vivement
Ma réservation a été annulée car je n'ai soit disant "pas répondu" à leurs appels téléphoniques confirmant la réservation. J'étais dans l'avion quand ils ont tenté de me joindre. Impossible donc de recevoir l'appel. Conclusion ma réservation a été annulée et je me suis retrouvé dans un quartier très éloigné de Kuala Lumpur sans moyen de transport. Je déconseille vivement, l'accueil est exécrable et tout est géré par téléphone avec une hotline.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Cheshta on 2019/6/25
Hi, Thank you for taking out your valuable time to rate us. It seems that you aren't fully satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta