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Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2024/2/25
Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,Sotetsu Hotels The Splaisir Seoul Dongdaemun
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2024/2/10
Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.
Great location, convenient location, close to subway, shopping, eateries, attractions.
One suggestion is to improve the breakfast, include halal meat or more vegetable options.
We enjoyed our stay very much.
Ana
Stayed 8 nights in Dec 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2024/1/18
Dear valued guest,Thank you for taking the time to share your positive feedback about your recent stay with us. We're thrilled to hear that you found our hotel to be in a great and convenient location, close to subway stations, shopping areas, eateries, and attractions. It's wonderful to know that you enjoyed your overall experience with us.We appreciate your suggestion regarding the breakfast options, and we take your feedback seriously. We understand the importance of catering to diverse dietary preferences.Your input helps us strive for continuous improvement, and we thank you for bringing it to our attention. We look forward to welcoming you back to our hotel in the future and providing you with an even more delightful stay. Thank you again for choosing our hotel, and we're delighted that you enjoyed your stay.Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2024/1/8
Dear Valued guestThank you so much for your kind valuable feedback after staying at our hotel. We will always try to provide the best service for our customers.Thank you again and I look forward to your next visit.Best regards,
The staff and service is excellent!! nice room and comfortable bed too...
Hanh
Stayed 3 nights in Dec 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2024/1/8
Dear valued guest,Thank you for taking the time to share your positive experience with us!We are pleased to hear that you found our staff and service excellent. It's always our goal to provide exceptional service to our guests. We're also delighted that you enjoyed the nice room and comfortable bed during your stay.Your feedback is truly appreciated, and we look forward to welcoming you back for another wonderful experience in the future. Thank you for choosing our Splaisir Seoul Dongdaemun!Best regards,
고객님이번에 소테츠 더 스프라지르 서울 동대문을 이용해 주셔서 대단히 감사합니다.또한, 숙박 후 귀중한 점수를 주셔서 대단히 감사합니다.저희 호텔에서는 항상 고객님께 최고의 서비스를 제공할 수 있도록 최선을 다하고 있습니다.다시 한번 감사의 말씀을 드리며 다음 방문을 기다리고 있습니다.
10/10 Excellent
June
2023/12/31
June
Stayed 5 nights in Dec 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2024/1/2
Dear June We very much appreciate your comments regarding your stay at Sotetsu Hotels The Splaisir Seoul Dongdaemun. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Dongdaemun
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/12/24
Dear Shaw Jiun LiuThank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,Sotetsu Hotels The Splaisir Seoul Dongdaemun
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/12/24
Dear Valued Guest,Thank you for taking the time to share your feedback with us. Providing excellent service and ensuring guest satisfaction are our top priorities, and we're glad we could meet your expectations.Your recommendation means a lot to us, and we would be honored to welcome you back for another stay in the future. Thank you for choosing to stay with us.Best Regards,Sotetsu Hotels The Splaisir Seoul Dongdaemun
Check in was very efficient via their touchscreen. Rooms and throughout the hotel was clean. Added touch that they use a scent in the lobby. Good that they have the basic services like the coin laundry and a microwave. Did not try their breakfast and lunch but prices were very reasonable.
Overall 2 thumbs up for them!
Location is good with the metro Dongdaemun History & Culture Park Station entrance in one minute. The stations serves lines 2,4 and 5, so very convenient. But note that to the entrance of the metro is one minute but to the platform is quite a few minutes.
Wai Meng
Stayed 7 nights in Dec 2023
Response from Sotetsu Hotels the Splaisir Dongdaemun on 2023/12/23
Dear Valued guest,Thank you for taking the time to share your feedback with us. we strive to provide a memorable experience for our guests, and it's always rewarding to know that our efforts have contributed to your satisfaction. Your recommendation means a lot to us, and we are grateful for your continued support.If you have any specific preferences or requests for your next visit, please feel free to let us know, and we will do our best to accommodate them. Thank you once again for choosing splaisir Dongdaemun and hope to have the pleasure of hosting you again in the near future.Warm regards,Sotetsu Hotels the Splaisir Dongdaemun
Friendly staff, excellent service and prompt response. Clean and spacious room. Perfect location right next to subway exit. A good base to explore Dongdaemun and Seoul city.
YIK
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2024/2/6
Dear valued guest, Thank you so much for your fantastic review! We are pleased to hear that you were highly satisfied with our hotel's service, the friendliness of our staff, and the cleanliness of the rooms.Your satisfaction is the best reward for our continuous efforts. We will maintain our commitment to delivering excellent service to ensure that every guest feels at home during their stay. Being right next to the subway exit indeed provides easy access for your exploration of Dongdaemun and Seoul city.Thank you once again for your valuable feedback, and we look forward to the opportunity to provide you with another outstanding stay. If you choose to visit again, we will be dedicated to serving you with the same level of excellence.Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/11/24
Dear Valued Guest,Thank you for taking the time to share such a positive review of your stay with us! It would be our pleasure to welcome you back to our hotel if you return to Seoul. If you have any specific preferences for your next stay, feel free to let us know, and we'll do our best to accommodate them.Once again, thank you for choosing to stay with us, and we look forward to hosting you again in the future.Best Regards,Sotetsu Hotels The Splaisir Seoul Dongdaemun
Second time staying in this hotel. Soft and comfortable beds. Spacious room. Convenient location.
Christina
Stayed 3 nights in Nov 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/11/20
Dear Valued guestThank you for taking the time to share your thoughts about your recent stay at our hotel. We are glad to hear that you enjoyed our excellent location in the Dongdaemun shopping district and the convenience of being near public transportation options. We are delighted that you found the room size comfortable and perfect. We look forward to welcoming you back in the future, and please do recommend us to your friends. Thank you for your support!Best regards,
We had a very good stay at your hotel. The only problem is the subway lift at Exit 9? just outside the hotel was not working, so we had to lug up our luggage on first day upon arrival, and climb up long flight of stairs on other days.
Wai Peng
Stayed 6 nights in Nov 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/11/16
Dear, Valued GuestThank you for choosing to stay at our hotel, and we appreciate you taking the time to provide feedback on your experience. We are delighted to hear that overall, you had a very good stay.However, We understand the challenges it presented, especially when carrying luggage.Exit 4 is close to the hotel, and it may break down due to mechanical problems. It's operating well at the momentarily. Please note that there is another elevator near exit 1. Your feedback is invaluable to us, as it helps us identify areas for improvement.We hope to have the opportunity to welcome you back to our hotel in the future, providing you with an even more comfortable and hassle-free stay.Warm regards,
The bath room need to clean by scrapping. Specially the showing area.
Tang
Stayed 6 nights in Oct 2023
Response from Sotetsu Hotels the Splaisir Seoul Dongdaemun on 2023/10/18
Dear. Valued Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced with the cleanliness of the bathroom, especially the shower area. Maintaining a high standard of cleanliness is of utmost importance to us, and we take your feedback seriously.We will immediately address the issue by conducting a thorough inspection and implementing measures to ensure that our cleaning procedures are more effective in the future. Your feedback is crucial in helping us improve our services, and we appreciate your understanding.If there is anything else you would like to share or if you have additional details to assist us in addressing the specific areas of concern, please feel free to contact our guest services team directly. We are committed to making the necessary improvements, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.
This place was clean and comfortable. And the staff was so helpful. Few steps to the subway, easy access to everything!
Kainoa
Stayed 11 nights in Sep 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/10/15
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/9/25
Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/9/23
Dear valued guest,We want to extend our sincere appreciation for taking the time to leave such a positive review of your recent stay at our hotel.Additionally, we are pleased that you enjoyed our hotel's excellent location. We take pride in providing our guests with convenient access to various attractions and amenities to enhance your overall experience.Your feedback is invaluable to us, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future. Should you have any further comments or requests, please do not hesitate to contact us.Thank you once again for choosing our hotel for your stay.Warm regards,
고객님께저희 호텔을 이용해주시고 소중한 시간을 할애하여 리뷰 남겨주셔서 진심으로 감사드립니다. 저희와 함께 즐거운 투숙이 되신 것 같아 기쁩니다. 소테츠 호텔즈 더 스프라지르 동대문은 대중교통을 통한 접근성이 뛰어나다는 점이 가장 큰 장점 중 한 가지이며, 도보로 이동이 가능한 거리 내에 쇼핑과 관광을 즐길 수 있는 위치에 있습니다. 야외활동이 늘어나면서 호텔 근방의 복합문화시설에서 보다 다채로운 문화 행사가 진행되고 있으니 언제든 호텔에 다시 방문주시어 시간에 구애받지 않고 다양한 이벤트를 즐겨보시길 바랍니다. 직원들에 대한 칭찬 또한 감사드립니다. 저희는 여느 때와 같이 쾌적한 환경으로 고객님과의 다음 만남을 기다리고 있겠습니다. 감사합니다.
10/10 Excellent
WAI PING
Traveled with group
2023/8/20
Liked: Amenities
Nice
WAI PING
Stayed 3 nights in Aug 2023
Response from Sotetsu Hotels the Splaisir Seoul Dongdaemun on 2023/8/21
Dear. Valued GuestThank you for taking the time to share your positive feedback about your recent stay at our hotel. We take pride in our dedicated and multilingual staff, who are always ready to assist our guests with a friendly attitude. It's fantastic to hear that their helpfulness and professionalism contributed to your positive experience.Once again, thank you for your kind words and for choosing our hotel for your recent visit. We look forward to welcoming you back in the future and providing you with another excellent experience.Warm regards,
Everything is just fine and nice, with a very good view
Siu Chung Brian
Stayed 7 nights in Aug 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/8/19
Dear Valued guestWe're pleased to hear that you had an enjoyable experience with us! Your positive feedback regarding the overall quality, pleasant atmosphere, and the impressive view is greatly appreciated. Providing our guests with a wonderful stay is our top priority, and we're delighted that we were able to meet your expectations.Should you choose to stay with us again in the future, we look forward to continuing to provide you with a memorable and comfortable experience. If you have any questions or additional feedback, please don't hesitate to let us know. Until then, have a fantastic time and enjoy the beautiful view!Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/8/8
ear Valued guestThank you so much for your kind valuable feedback after staying at our hotel. We will always try to provide the best service for our customers.Thank you again and I look forward to your next visit.Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/8/3
Dear Valued guestThank you so much for your kind valuable feedback after staying at our hotel. We will always try to provide the best service for our customers.Thank you again and I look forward to your next visit.Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/7/28
Dear Valued guestThank you so much for your kind valuable feedback after staying at our hotel. We will always try to provide the best service for our customers.Thank you again and I look forward to your next visit.Best regards,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/7/16
Dear Valued guestThank you so much for your kind valuable feedback after staying at our hotel. We will always try to provide the best service for our customers.Thank you again and I look forward to your next visit.Best regards,Sotetsu Hotels The Splaisir Seoul Dongdaemun
Great access to anywhere. 3 subway lines in front of the hotel. Spacy room and washroom. Clean overall.
Wonjin
Stayed 6 nights in Jun 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/7/5
Dear Valued guestWarm greetings from Sotetsu Hotels the Splaisir Seoul, Dongdaemun! From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. To offer excellent and memorable service to our esteemed guests and to work promptly and properly on suggested improvements, the Splaisir will consistently put utmost effort. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Best regards,
Location is good for shopping and everything around you.
WAI YIN
Stayed 4 nights in May 2023
Response from Sotetsu The Splaisir Dongdaemun on 2023/5/24
Dear Valued GuestWe highly appreciate for you to visit us to stay at Sotetsu the Splaisir dongdaemun and spend your precious time to share your positive feedback with other guests. We are really pleased to hear that you enjoyed our hotel and we appreciate for your favorable comments.Our hotel is located right next to the exit of Dongdaemun History & Culture Park Station. Transportation to the airport is also located in front of the hotel, so Guest can get on and off right away.There are various markets, food, and attractions nearby, so it is good as a tourist destination.Thank you for your feedback once again and we believe there would be a next time to welcoming you again. We hope to see you very soon. Best regards
We stayed a total of one month in March/April 2023. The staff was so professional, polite and always ready to assist us in any way. We would definitely stay there again and highly recommend the hotel. It is so clean. Kudos to the cleaning staff during our stay. Our room was kept so clean. Everyone is fantastic!!
O
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/5/8
Dear. Valued Guest Warm greetings from The Splaisir Seoul Dongdaemun We sincerely appreciate that your revisiting , and honor to be considered as the best hotel ever during your trip. Learning how our guests enjoyed with us brings excitement for us to push ourselves further for continuously improving our services. Thank you for your feedback once again and we believe there would be a next time to welcoming you again. We hope to see you very soon.
Stayed a total of one month in March/April 2023. The staff was so professional, polite and always ready to assist us in any way. We would definitely stay there again and highly recommend the hotel. It is so clean. Kudos to the cleaning staff during our stay. Our room was kept so clean. Everyone is fantastic!!
O
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/5/8
Dear. Valued GuestWarm greetings from The Splaisir Seoul Dongdaemun We sincerely appreciate that your revisiting , and honor to be considered as the best hotel ever during your trip. Learning how our guests enjoyed with us brings excitement for us to push ourselves further for continuously improving our services. Thank you for your feedback once again and we believe there would be a next time to welcoming you again. We hope to see you very soon. Best Regards.
Nice and friendly staff, elevator which take you to the station down stairs is placed in front of the hotel, clean and descend size of the room, walkable around the Dongdaemun. I’ll definitely stay at this hotel next time come to Korea as well.
YUKA
Stayed 3 nights in May 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/5/8
Dear. Valued Guest Warm greetings from The Splaisir Seoul Dongdaemun Thank you for visiting and sharing your wonderful experience with us. We are very impressed with your feedback, Furthermorer, it glad to know that you enjoyed your stay with us, Especially, compliment about staff. We are committed to continual improvement of our service to ensure guest satisfaction, which will be always our top priority. We will look forward to welcoming you again in the near future. Should you have further inquiries and questions, please contact us anytime we will assist with. Best regards ,
Staff was very professional and friendly. Always available to meet your needs. Thr cleaning staff was superb, too! Highly recommend!
O
Stayed 1 night in Apr 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/4/24
Dear Valued Guest,Warm greetings from Sotetsu Hotels The Splaisir Seoul Dongdaemun. Thank you so much for your review. We are pleased to hear you enjoyed your stay with us. It's something our staff got great pride in. We value your feedback. We hope you will visit us again.Sincerely yours,
Good location with train station and also accessible to the airport with the airport limousine bus right in front of the hotel. Shopping and food nearby. Hotel is clean and staff are helpful and friendly. I definitely will come back
Tan Lee Koon
Stayed 4 nights in Apr 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/4/24
Dear Valued GuestWe highly appreciate for you to visit us to stay at Sotetsu the Splaisir dongdaemun and spend your precious time to share your positive feedback with other guests. We are really pleased to hear that you enjoyed our hotel and we appreciate for your favorable comments.Thank you for your feedback once again and we believe there would be a next time to welcoming you again. We hope to see you very soon. Best regards
A very clean, well situated hotel with professional staff. Metro access is right outside which is super convenient.
Top floor views are stunning.
Only thing to note, though being picky - is that the elevator can take a while if on a top floor.
Verified traveler
Stayed 6 nights in Apr 2023
Response from The SPLAISIR dongdaemun on 2023/4/15
Dear Valued GuestWarm Greetings from The SPLAISIR dongdaemun.Thank you very much for visiting SPLAISIR Dongdaemun and spending your precious time sharing your positive opinions.Also thank you very much for your praise of the staffs. It is regrettable that it takes some time because there are few elevators for customers, but if you are in the top floor room, you can enjoy the wonderful view of Dongdaemun Market. We hope to welcome you next visit and we look forward to make your more wonderful stay with our service.Sincerely Yours,
Super clean hotel. Staff spoke English. Super centrally located. Overall, would recommend.
Joe
Stayed 3 nights in Apr 2023
Response from Sotetsu Hotel The Splaisir Seoul Dongdaemun on 2023/4/14
Dear Valued GuestThank you very much for visiting SPLAISIR Dongdaemun and spending your precious time sharing your positive opinions.Thank you again for your feedback, and we believe that we will be able to welcome you again. We hope to see you soon.Sincerely Yours,
Friendly staff very helpful
Room was very clean. Convenient. Definitely would use again
Isuta
Stayed 3 nights in Apr 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/4/13
Dear Valued Guest,Warm greetings from Sotetsu Hotels The Splaisir Seoul Dongdaemun. Thank you so much for your review. We are pleased to hear you enjoyed your stay with us. It's something our staff got great pride in. We value your feedback. We hope you will visit us again.Sincerely yours,
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/3/29
Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.Best regards,
Excellent for lobby service staff but housekeeping needs to improve, put handwashing gel instead of shower gel. Did not replace toilet roll. Was empty when we came back. Need to call reception for toilet roll.
Shirley Geok Eng
Stayed 7 nights in Mar 2023
Response from Sotetsu the Splaisir Seoul Dongdaemun on 2023/3/29
Dear Valued guestWarm greetings from Sotetsu Hotel The Splaisir Seoul Dongdaemun.We sincerely apologize for the overall inconvenience caused regarding room cleaning service. To prevent the same problems, we will deliver your comment to the relevant departments to improve. Also, thank you very much for your good review despite your inconvenience. We will make efforts to improve the Sotetsu Hotel The Splaisir Seoul Dongdaemun to provide more comfortable accommodation. Once again, thank you for your valuable comments and hope to enjoy the honor of welcoming you back in the near future.
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/2/27
Dear Valued Guest,We highly appreciate for you to visit us to stay at Sotetsu Hotels The Splaisir Seoul Dongdaemun. We are really pleased to hear that you enjoyed our hotel and we appreciate for your comments.We hope to see you again soon.
Almost perfect. It will be better to check the cleanliness under the bed. There's lots of dust under the bed.
Saranphon
Stayed 5 nights in Feb 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/2/28
Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. We will deliver the problem you shared with us to the House Keeping to make our hotel perfect.Thank you again for your valuable feedback and we look forward to another opportunity to welcome you with improved and superior quality of service in the near future.
6/10 Okay
Jason
2023/2/22
Liked: Cleanliness, staff & service, amenities
The room was 27 celsius and no way to control the heating. I asked the front desk a few times, but they said that open the window.
Jason
Stayed 4 nights in Feb 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/2/28
Dear Valued Guest,Warm greetings from Sotetsu Hotels The Splaisir Seoul Dongdaemun.Thank you so much for sharing your experience.We sincerely apologize for the inconvenience caused by the room temperature.We hope to have another chance to welcome you with improved, excellent service quality again in the near future.
Had an amazing time at the hotel. Stayed 4 nights. Sleep was comfortable and good heating. I can adjust the room temperature to my liking.
I loved how they clean and re supply toiletries and even cleaned the bathroom.
I loved specifically their toothbrush brand that they provide at the hotel. Super good.
In terms of breakfast I find it delicious.
Super friendly and helpful staff. Everyone greets you with a smile. I highly recommend this hotel when your in Seoul. Walking distance from DDP, shopping and restaurants.
Clare Justine
Stayed 4 nights in Jan 2023
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/1/25
Dear Valued Guest,Thank you so much for your kind valuable feedback after staying at our hotel. We are really pleased to hear that you enjoyed our hotel and we appreciate for your favorable comments.We are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon.
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/1/11
Dear Valued Guest,We highly appreciate for you to stay at Sotetsu Hotels The Splaisir Seoul Dongdaemun. We are really pleased to hear that you enjoyed our hotel and thank you for your favorable comments.We hope to see you again soon.
4/10 Poor
Joshua
2023/1/2
Joshua
Stayed 4 nights in Dec 2022
Response from Sotetsu Hotels The Splaisir Seoul Dongdaemun on 2023/1/5
저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다.투숙 시에 고객님께 만족스러운 서비스를 제공해 드리지 못한 점에 대해 진심으로 사과의 말씀을 드립니다. 더 나은 서비스로 보답드릴 수 있도록 노력하겠습니다.