Disappointing Stay — Clean Room, but Terrible Customer Service!Room & Cleanliness: The room was clean, I’ll give them that. However, the room was unbelievably tiny—probably one of the smallest hotel rooms I’ve ever stayed in! For an entire week’s stay, I was provided with only ONE bath towel, although hand towels were plentiful. Even the towels and linens lacked that fresh, clean scent you would expect from a hostel.
Staff & Customer service: The receptionist was practically nonverbal! No warmth, no hospitality, and seemingly no willingness to accommodate even the simplest requests. You could greet him “Goodmorning” a hundred times, and all you’d get was a blank stare—as though you were talking to the wind! You couldn’t even use a landline telephone to make a local call! Ridiculous Restroom Policy: This was absolutely unbelievable. The hotel is on the fifth floor, yet once you surrender your room key—even for a single minute—you are no longer allowed to use the restroom on that floor. Instead, you’re instructed to go all the way down to the first floor to use a public restroom!The same applies when you’re waiting to check in. If it’s not yet check-in time, forget about using the fifth-floor restroom. Down to the first floor you go! Whatever happened to basic hospitality and common courtesy.Disturbance & Unprofessional Atmosphere: On my very first night, there were even police officers present to resolve a dispute between the staff and another guest . (1 of 2)