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Reviews of ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City

4 out of 5
ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City
95, Cheongpa-ro 20-gil, Yongsan-gu, Seoul

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sun O

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best part. Very helpful
Stayed 3 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with nice clean and comfy rooms. There are a number of amenities and the staff are helpful and friendly. There is a convenience store on the second floor. Almost connected to the hotel is an overpass that leads to the train station.
Stayed 1 night in Apr 2024

6/10 Okay

Onur

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Dec 2023
Response from Pauline, Guest Experience Manager on 2024/2/12
Dear Gregory,Greetings from Seoul Dragon City! We very much appreciate your comments regarding your stay at the ibis Styles Ambassador Seoul Yongsan. Thank you for taking the time to share your positive feedback! We are delighted to learn that you had a good experience during your stay at our hotel.Our team works hard to provide exceptional service and create a comfortable environment for our guests, and it's always rewarding to hear when we've succeeded. We appreciate your support and hope to have the pleasure of welcoming you back to our hotel in the future.Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-)Best regards,Pauline, Guest Experience Manager, ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City

10/10 Excellent

Hwa, Daly City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pauline Guest Experience Manager on 2024/1/15
Hwa고객님 안녕하십니까, ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 저희 호텔을 이용해 주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해 주셔서 감사 드립니다.저희 호텔에 투숙하시고 시간을 내어 리뷰를 남겨주셔서 감사합니다!더 자세한 피드백을 작성할 시간이 있다면 알려주시기 바랍니다!저희는 모든 고객에게 가능한 최고의 경험을 제공하기 위해 서비스를 개선하기 위해 항상 노력합니다!2024년 새해 복 많이 받으시고 청룡의 지휘 아래 훌륭한 한 해가 되시기를 바랍니다 :-)감사합니다.Pauline드림, Guest Experience Manager, ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City.

6/10 Okay

Young

Stayed 8 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Feel good and shopping easy
Stayed 3 nights in Nov 2023
Response from Pauline Guest Experience Manager on 2023/12/4
Dear John,Greetings from the Seoul Dragon City ! We very much appreciate your comments regarding your stay at the ibis Styles Ambassador Seoul Yongsan. Thank you for sharing your positive experience with us! We are thrilled to hear that you felt good during your time with us and found shopping to be easy.Creating a welcoming and enjoyable atmosphere is at the core of what we do, and we are delighted to know that our efforts have contributed to your positive experience. We understand that convenience is key, and we are pleased to hear that your shopping experience met your expectations.Your feedback is invaluable to us, and we appreciate you taking the time to let us know about your positive encounter. If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share.We look forward to the opportunity of serving you again and providing you with another feel-good experience.Sincerely,Pauline, Guest Experience Manager, ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City

8/10 Good

albert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Pauline Guest Experience Manager on 2023/11/27
Dear Albert,Greetings from ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City! We very much appreciate your comments regarding your stay at the ibis Styles Ambassador Seoul Yongsan. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Pauline Guest Experience Manager, ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City

8/10 Good

albert

Stayed 1 night in Nov 2023
Response from Pauline Guest Experience Manager on 2023/11/27
Dear Albert,Greetings from ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City! We very much appreciate your comments regarding your stay at the ibis Styles Ambassador Seoul Yongsan. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Pauline Guest Experience Manager, ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City

2/10 Terrible

Allen, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Very unreasonable!
Stayed 7 nights in Nov 2023

2/10 Terrible

BYOUNGGU

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Pauline Guest Experience Manager on 2023/12/7
Byounggu 고객님 안녕하십니까, ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 저희 호텔에 투숙하시고 시간을 내어 리뷰를 남겨주셔서 감사합니다.더 자세한 피드백을 작성할 시간이 있다면 알려주시기 바랍니다.ibis Styles에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.감사합니다 Pauline 드림, Guest Experience Manager, ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City

6/10 Okay

Ray-Sing

Liked: Cleanliness, staff & service
Easy access to Yongsan Station is a big convenient
Stayed 1 night in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that the hotel had a gym and sauna. Mall close by as well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Angelito

Traveled with family
Liked: Cleanliness, amenities
Great stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Ellen Euna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pauline Guest Experience Manager on 2023/12/4
Dear Ellen Euna,Greetings from ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City! We very much appreciate your comments regarding your stay at the ibis Styles Ambassador Seoul Yongsan. Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer! Sincerely,Pauline, Guest Experience Manager, ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City

10/10 Excellent

Syahri

Liked: Amenities
Amazing stay

6/10 Okay

woo k

Stayed 1 night in Sep 2023

6/10 Okay

Ramel

Stayed 1 night in Sep 2023

10/10 Excellent

Boris

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
very nice hotel, great location, and good facilities. Concierge services were outstanding.
Stayed 1 night in Sep 2023

10/10 Excellent

Tae

Business traveler
Liked: Amenities
Very clean
Stayed 1 night in Aug 2023
Response from Pauline, Guest Experience Manager on 2023/9/1
Dear Tae,Greetings from ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City. Thank you for your brief but positive feedback! We are delighted that you found our accommodations to be very clean. Maintaining a clean and comfortable environment is a top priority for us. Should you choose to stay with us again in the future, we will continue to uphold this standard of cleanliness for your enjoyment.Best regards,ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City.

4/10 Poor

Shree

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were with very little english . House keeping was not every day . As i stayed for 5 days . Breakfast was the same every day no potions for veg
Stayed 1 night in Aug 2023

4/10 Poor

Gunn

Stayed 1 night in Aug 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Pauline, Guest Experience Manager on 2023/8/14
Dear Zachary, Greetings from ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City.Thank you staying at our hotel and taking the time to put a review! We are thrilled to hear that you had a great experience at our hotel.If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!Sincerely,

10/10 Excellent

Dong Wook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

robert

Stayed 3 nights in Jun 2023

8/10 Good

Quan

Liked: Cleanliness, property conditions & facilities
It’s a really nice hotel
Stayed 2 nights in Jun 2023
Response from -Cecile, Guest Experience Manager on 2023/6/24
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Josh

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff were very helpful. Hotel was located down town near a great subway and mall. Will definitely stay again, I'm in a wheelchair so places like this are worth noting
Stayed 2 nights in Jun 2023
Response from -Cecile, Guest Experience Manager on 2023/6/24
Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

8/10 Good

Robyn

Stayed 1 night in Jun 2023
Response from -Cecile, Guest Experience Manager on 2023/6/24
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Quan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a pretty nice hotel with amazing staff
Stayed 2 nights in May 2023
Response from -Cecile, Guest Experience Manager on 2023/6/24
Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

10/10 Excellent

Chunming, San Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing hotel in the vicinity of Seoul and other major tourist attractions. Excellent staff with a beautiful property
Stayed 7 nights in Apr 2023

8/10 Good

Chui Chui

Stayed 4 nights in Mar 2023

4/10 Poor

Guy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bait and switch
My biggest problem with this hotel was that it was advertised as a room that sleeps four people. We are family of 4. The picture shown was accurate. It only showed one bed in the room. However, because they also said it would sleep four, I thought that they would make a cot available or maybe the picture wasn’t accurate. When we checked in at the hotel, the lady at the front desk confirmed that it did only have one bed, but for 44,000 Korean won, they could bring one cot in the room. So I grudgingly paid the 44,000 won for the cot. The room also had some kind of small couch. That’s where my 12-year-old son was going to sleep. When it was time to sleep, I went down to the front desk and asked for some bedding for my son to sleep on the small couch thing. They said they would have to charge me another 20,000 won for bedding for my son. At this point, I started to argue a bit, that they should provide the extra bedding at no charge, because the listing clearly said the room could sleep four people. The lady at the desk said that she couldn’t give me a full set of bedding for free, but she could get me one blanket for free. I agreed to accept that blanket, and we spent the night there. The room also had some kind of weird shower and bathroom arrangement. When you step out of the shower door, you are immediately in the open hotel room with no privacy. This might be OK for couples, but it was a little weird for a family of four. .
Stayed 1 night in Mar 2023

10/10 Excellent

Young

Stayed 2 nights in Jan 2023

8/10 Good

HANNA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall good
Stayed 1 night in Jan 2023

4/10 Poor

Romain

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Only one bed in a room booked for 2 adults & 2 kids
Stayed 2 nights in Dec 2022

8/10 Good

Chami

10/10 Excellent

hironori

6/10 Okay

Jessica

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
It’s okay, not the best hotel I’ve stayed. Perhaps I just traveled from Japan and had higher expectations from the cleanliness of the hotel esp them getting rid of the hair on the floor and would help fold my clothes if I left my pajama on bed. They just threw it back to my opened luggage or on the chair, which I expected better (at least hang them).
Stayed 4 nights in Dec 2022

8/10 Good

Hyo Bok, Vancouver

Stayed 8 nights in Nov 2022

10/10 Excellent

sang

Stayed 1 night in Nov 2022

10/10 Excellent

Tsun Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room
Stayed 2 nights in Nov 2022

4/10 Poor

Andrew

Stayed 1 night in Oct 2022

8/10 Good

MANG JOON

Stayed 3 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Wing Yee

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 1 night in Sep 2022

8/10 Good

John

Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I loved it!
Stayed 8 nights in Jul 2022

10/10 Excellent

BYEONGGON

Stayed 1 night in Aug 2022

8/10 Good

Dongmin

Traveled with family
Liked: Staff & service
It was a good stay. No information about many amenities. Wood floor looked scratched a bit. Room size is smaller than I expected.
Stayed 1 night in Jul 2022