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Reviews of Holiday Inn Express Selma, an IHG Hotel

2.5 out of 5
Holiday Inn Express Selma, an IHG Hotel
2000 Lincoln Way, Selma, AL

Reviews

7.8

Good

Rating 10 - Excellent. 126 out of 309 reviews" "
Rating 8 - Good. 82 out of 309 reviews" "
Rating 6 - Okay. 52 out of 309 reviews" "
Rating 4 - Poor. 27 out of 309 reviews" "
Rating 2 - Terrible. 22 out of 309 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Roseli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good complimentary breakfast. Polite lady at the cafeteria made our day started happy. Thank you
Stayed 1 night in May 2024

10/10 Excellent

lisa, madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating.
Stayed 2 nights in May 2024

4/10 Poor

Marcus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Needed to call the front desk and the phone didn't work. Hair is all over in the bathroom and the remote for the television not working
Stayed 1 night in May 2024

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Very comfortable bed and great shower.
Stayed 1 night in Apr 2024

6/10 Okay

Demetrius

Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
Needs some work.
initial refusal to a rewards member for a late checkout by the night clerk. Later granted by day desk. Loose lavatory faucet. Roaches (2) in room. Bullet hole in window rm 217. Elevator broken entire stay. Out of milk during breakfast.
Stayed 3 nights in Jan 2024

10/10 Excellent

Khia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Eric

Traveled with family
Disliked: Staff & service, property conditions & facilities
I have visited family in the area a few times within the year and the service is fair at best and the elevator was broken on my last two visits.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Dec 2023

2/10 Terrible

Donnell

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was infested with Ants! And other Bugs. Staff was not helpful and rude. Also they lie about rooms being unavailable.
Stayed 1 night in Oct 2023

10/10 Excellent

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the staff was helpful.
Stayed 3 nights in Oct 2023

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
I’m pregnant. The elevator was out and I was placed on the second floor. I had to carry my own luggage. Room was dirty and smelled like mold. I checked out a day early.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled reservations
I had reserved my room in advance due to a death in the family. The day of my check in i got a call saying my room needed maintenance & they had to cancel my stay. I was very disappointed that they didnt even have any other rooms avaliable.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Ryan

Business traveler
Liked: Cleanliness, staff & service, room comfort
A Notch Above Super 8
It was okay. Staff was nice, location convient. Property needs some TLC. Just not quite up to the standard that I was expecting for $160 a nighr.
Stayed 3 nights in Sep 2023

2/10 Terrible

Jennifer

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst hotel I’ve ever stayed at. It was filthy and smelly. Toilet and sink were dirty. Had not been cleaned at all. There were public hairs in the tub, feces splatter on the bathroom wall by toilet paper holder, there was a chaise longs chair covered in stains. The bedding was damp. The room smelled terrible. I was horrified. I asked to change rooms and the other room was basically the same condition. I tried to move to the hampton inn and they were full so I was stuck. I couldn’t sleep it was so upsetting.
Stayed 2 nights in Sep 2023

10/10 Excellent

Edward

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
As always friendly staff and clean facilities. An enjoyable experience
Stayed 2 nights in Aug 2023

8/10 Good

harrel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Slow check in … clerk not very accommodating.
Stayed 2 nights in Sep 2023

8/10 Good

Tracy

Stayed 4 nights in Jul 2023

8/10 Good

Linda Snow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Inga

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Decent hotel for the area. Generally clean or if something was not staff were quick to fix. Some upkeep/ maintenance issues
Stayed 4 nights in Jul 2023

6/10 Okay

Monica

Liked: Staff & service
Fine for one night.
Stayed 1 night in Jul 2023

6/10 Okay

Karen

Traveled with partner
Door dragged, luggage carrier tires flat, Lady at checkout wasn’t mean but wasn’t nice, shade was broke.
Stayed 2 nights in Jul 2023

2/10 Terrible

Allie

Stayed 2 nights in Jul 2023

6/10 Okay

Connie

Traveled with group
Liked: Staff & service, property conditions & facilities
The beds were very comfortable!! Bathroom had quality hand and shower soap. The dispensers need replacing.
Stayed 1 night in Jun 2023

4/10 Poor

FLORA

Stayed 1 night in May 2023

6/10 Okay

Willie

Traveled with family
This hotel needs updating and had a baby roach crawling in the entrance of the room. The TV doesn't automatically go to the available channels. It required front desk assistance to show how to connect to channels. The breakfast items (eggs, gravy, biscuits, etc) on Sunday, May 7th, were cold.
Stayed 1 night in May 2023

8/10 Good

Lance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than originally thought. For sure one of the nicest places to stay in the area. Recommend Sam’s to eat if you stay
Stayed 1 night in Apr 2023

8/10 Good

Solomon

Traveled with family
Liked: Staff & service
The hotel needs a bit of a face lift, but overall was good. Grout and tile and caulking bathroom was a little gross. Breakfast was above average and more than I was expecting! Staff was nice.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 1 night in Feb 2023

10/10 Excellent

Myra

Liked: Staff & service, property conditions & facilities
Was very clean—staff was friendly and helpful.

6/10 Okay

Kenneth

When I inspected my room I found hairs in the bathroom! That is poor sanitation. Also the shower gel was empty! The bed and all other areas were very nice.

10/10 Excellent

Elnora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great
Stayed 2 nights in Dec 2022

10/10 Excellent

Brittany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the breakfast was awesome, and the staff was very helpful when needed

4/10 Poor

Jose

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
They never have enough towels, the shower was really dirty when we get there at the next day was a lot different that means that they never clean the bathroom the day before. Workers are so nice and always available to help, breakfast was good
Stayed 4 nights in Nov 2022

4/10 Poor

Keith

6/10 Okay

Wendell Jerome

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Too expensive for quality level
We chose this hotel despite its high price because we wanted to be sure of a quality experience. TV went to “Must Update This Device” about every ten minutes. Lavatory faucet was so loose it was about to come off. The tub wouldn’t drain leaving us standing in dirty water at the end of our shower. Pretty disappointing given that we stayed in better maintained facilities for a good deal lower prices during this trip.
Stayed 1 night in Oct 2022

8/10 Good

Gwendolyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Ivorye

Traveled with group
Stayed 2 nights in Oct 2022

8/10 Good

William, Greenwood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and safe. Easy access Highway 80 for travelers.
Stayed 1 night in Oct 2022

4/10 Poor

Floyd

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Well when I got there the system was down so the $336.00 I paid I didn’t get the room I paid for. I got put in someone else’s room before they arrived and when I checked out Sunday it had the guys card on the receipt so that was just unprofessional all weekend and I just want a total 336$ refund that was not it and if I need to send a picture of the receipt I will
Stayed 2 nights in Aug 2022

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and Friends Stay!!
The staff service was exceptional and was the best part of stay at this hotel. The shower was not functioning and no one was available to repair the shower. We had to take baths and that was comfortable with such a small tub. The breakfast was great on our second morning at the hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.....
Stayed 2 nights in Sep 2022

8/10 Good

Cosondra

Traveled with family
Liked: Staff & service, amenities
The entrance was very hot and needed better housekeeping.
Stayed 2 nights in Sep 2022

8/10 Good

Hermy

Traveled with family and small children
Liked: Cleanliness, staff & service
no pool water green
Stayed 2 nights in Sep 2022

8/10 Good

BreOnna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a well mannered environment
Stayed 2 nights in Sep 2022

10/10 Excellent

LaDarius

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice clean pleasant stay
Stayed 1 night in Aug 2022

10/10 Excellent

Brandon

Stayed 1 night in Aug 2022