- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
When i checked in i bought the package with parking included and wifi they tried to charge me parking at check in 68 usd a night ridiculous and didnt even included wifi until i told them my parking came included and wifi no password for wifi says included nope 14 usd a day to sign in same thing at checkout she was giving me the bill for parking had to remind her again i had the so called package..at check in i asked hom how my h is the deposit he said 150 usd thats reasonable for Downton hotels ok next morning i check my card and find a charge of 404 usd call Expedia right away thats where i booked it even they were suprrised they call the hotel and they tell them thats the deposit wow ! Even Expedia said thats ridiculous so i filed a complaint that they lied about the deposit they dont even post it on the hotels website thats why i go downstairs to ask the girl says oh sorry i told her they said 150 usd at check in for deposit not 404 usd which comes to 557 Canadian dollars she said oh sorry i can give you 50 dollars off as an apology ..what 50 still waiting ....terrible customer service don't lie to your guests and try charging them for services they altrady paid for ....never recomend it ive stayed at better high rate hotel's with pool facilites that didn't lie or try to charge you again for services you already paid for or charge you 404 usd $.....very disappointed.