Shuttle schedule was ineffective, never received confirmation in 15 minutes. After waiting on hold for another 15 minutes on the phone, we took a taxi. Hotel did not offer to cover the charge. Hotel room did not have accommodations for 3 although we clearly booked for three. We took the shuttle to the cruise ship. The driver said he was going to the pier, but then proceeded to the airport instead. Turns out, he didn't understand English and didn't understand words like boat, cruise, pier, etc. after returning to the hotel, the real cruise shuttle picked us up. In all, this was not a quality experience. There was only one front desk person and we had to wait in line for the simplest of questions. They were helpful, just not enough people to serve our needs.